2021 Platinum Club Awardee with proven track record of success through building and growing sales territories in competitive environments. Dedicated to building rapport and maintaining loyal customer relationships through understanding needs and creating individual solutions. Offering strong communication skills to help customers understand product offerings.
Accomplishments
105% to 2022 Expansion Quota through October, Anticipated 125% to Quota by Year End
107% to Renewal Quota Q32022
114% to Renewal Quota, 223% to Expansion Quota Q22022
112 % to Renewal Quota, 199% to Expansion Quota QXXX2
Secured key customer speaker, Skillsoft, for SKO 2016 and personally identified by customer during presentation as a key driver in Tenable Skillsoft partnership
Identified as top annual performer within commercial sales team; tasked with providing mentorship to new and underperforming hires
Grew large integrator from $50k-$500k within 3 months, when original expectation was within 12 months (Tessco)
Won the Thomas & Best Account Manager Contest for FY14 Q2 Sales (Tessco)
Highest total sales for Deka Battery for nine consecutive months (Tessco)
Work History
Customer Success Manager - Enterprise, 07/2018 to Current Phenom People – Atlanta, GA,
Promoted from Commercial to Enterprise May2021
Repeatedly renewed and expanded at risk accounts : Footlocker, Northwell, Bruker Nano, Monotype, Eastern Bank
Consistently exceeds Early Renewal Goals
Provided on-boarding guidance, training, best practices, regular product updates, ongoing strategic support, and assistance with additional products/services required
Identified sales opportunities by assessing environment, devising, and implementing winning strategy.
Elevated account management by predicting potential competitive threats and outlining proactive solutions.
Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
Analyzed account details such as usage, support cases, customer feedback to enhance client needs.
Educated clients on new products and services and updated account information to maintain high standards of client service.
Liaised between account holders and various departments, communicating effectively to maintain customer satisfaction.
Increased longevity of accounts by providing individualized customer service and developing relationships with account holders.
Built and strengthened long-lasting client relationships
Listened attentively to client feedback and worked with product development team to improve upon customer feedback
Commercial Territory Manager, 01/2015 to 07/2018 Ppg Industries, Inc. – Norton, OH,
Identified and positioned Tenable’s unique value proposition to solve customer’s pain points
Enthusiastically sold Tenable’s best-of-breed solutions to key decision makers in New England territory
Tracked changing product offerings to effectively meet dynamic market demands.
Developed and presented talks on available products and services that could meet current business needs.
Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
Transformed New England territory revenue by leveraging strategic business development plan
Generated continuous customer referrals by building exceptional customer rapport, sustaining consistent revenue and improving New England market share.
Reinvented team interaction with prospective clients by developing innovative and creative sales pitch implemented into sales team strategy.
Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
Maintained up-to-date knowledge of Tenable's product offerings and performed competitor analysis.
Integrated new strategies to expand business operations and grow customer base.
Encouraged cross-selling of additional products and services through relationship-building and acquired understanding of customer business needs.
Attracted new clientele and developed customer relationships by hosting product-focused events in Maine, Connecticut, and Boston.
Created and implemented new business opportunities by utilizing strategic networking strategies.
Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent messages and experience.
Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
Business Development Executive, 10/2013 to 01/2015 Gartner – Santa Clara, CA,
Responsible for managing and growing 150 Government Integrator businesses (e.g. Raytheon, Boeing, and Booz Allen Hamilton).
Developed strategic account plans that outlined company structure, key players, growth analysis, and GOODS analysis
Presented these strategic account plans to CEO and board members.
Daily metrics included: prospecting, high call volume, cross-sell on each opportunity pursued, designing solutions from start to finish, and negotiation on pricing and terms
Strategized and implemented successful approaches to revitalize underperforming product lines and create profit-generating enterprises.
Developed short-term and long-term sales objectives and strategic plans to meet market needs.
Fostered and facilitated relationships with product distribution channels to increase product sales.
Sales Executive, Small Business , 05/2012 to 10/2013 Vocus, Inc. – City, STATE,
Responsible for developing new client accounts through past and current relationships, in addition to cold calling prospects.
Analyzed potential clients’ current and future marketing plans including: search engine optimization (SEO), media outreach, social media marketing, and e-mail marketing.
Determined best course of action for clients to grow their business through effective marketing efforts with Vocus.
Education
Bachelor of Science: Business Administration, Marketing, Expected in 05/2012 University Of Baltimore - Baltimore, MD GPA:
Associate of Arts: , Expected in 05/2010 Howard County Community College - Columbia, MD, GPA:
Rouse Scholars Participant and scholarship awardee
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
