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customer services receptionist resume example with 19 years of experience

JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Professional Summary
Qualified c with 16 years in fast-paced customer service and call center environments. Personable and professional under pressure. Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette. Excellent communicator with 16 years in a demanding call center environment as a Customer Service Representative.  Expertise in delivering support services and resolving customer complaints. Trained in Microsoft. Friendly adept at working in diverse  customer service environments.
Skills
  • Creative problem solver
  • Exceptional communication skills
  • Quick learner
  • Strong client relations
  • Multi-line phone talent
Work History
2009 to 2014 Customer Services / Receptionist Thrasio | Houston, TX,
  • Operates multi-line telephone system to answer incoming calls; directs callers to appropriate personnel Performs other related duties as assigned for the purpose of ensuring the efficient and effective functioning of the work unit.
  • Providing general clerical and administrative support to all levels of professionals.
  • Scheduling appointments, organizing meetings, maintaining appointment diary, either electronically or manually.
  • Preparing letters and documents, receiving and sorting out email and delivers.
  • Ensuring that common areas in office premises are equipped with required office supplies as appropriate.
  • Coordinating the maintenance and repair of office equipment informs other clerical duties such as filing, photocopying, and collating Takes and delivers messages or transfers calls to voice mail when appropriate personnel are unavailable.
  • Answers questions about organization and provides callers with address, directions, and other information.
  • Monitors visitor access and issues passes when required.
  • Updates appointment calendars.
  • Receives, sorts, and routes mail; maintains and routes publications.
  • Takes payments for services and products.
  • Greet visitors entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
  • Hear and resolve complaints from customers and public.
  • File and maintain records of the company.
  • Transmit information or documents to customers, email, mail, or facsimile machine.
  • Analyze data to determine answers to questions from customers or members of the public.
  • Keep a current record of staff members' whereabouts and availability.
  • Collect, sort, distribute and prepare mail, messages and courier deliveries.
  • Coordinate information regarding students' projects and committee work to the district.
  • Process and prepare memos, correspondence, travel vouchers, or other documents.
  • Schedule space and equipment for special programs and prepare lists of participants.
  • Over sheets, memos, correspondence, reports, and other documents.
  • Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
  • Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources.
  • This information can be exchanged in person, in writing, or by telephone or e-mail.
  • Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
  • Greeted customers entering the store to ascertain what each customer wanted or needed.
  • Answered an average of 212 calls per day by addressing customer inquiries, solving problems and providing new product information.
  • Politely assisted customers in person and via telephone.
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
1995 to 2010 Office Manager Middle College High School | City, STATE,
  • Schedule appointments and meeting, report, compose and prepare memos and maintain confidential records and files.
  • Operate and maintain computer and other machines and equipment.
  • Coordinates field trips for the purpose of ensuring compliance with District policies, and procedures.
  • Maintains a variety of complex and confidential files and records for the purpose of ensuring an up- to-date trail for audit and/or reference.
  • Monitors students' attendance and/or processes for the purpose of ensuring student compliance.
  • Processes a variety of documents (e.g.
  • attendance sheets, facsimiles, reports, etc.) for the purpose of ensuring availability of documents and material and ensuring an up-to-date reference trail.
  • Act as the liaison between the students, parents, community staffs members regarding district events and policies Processes the postings of intervention relating to truancy for the purpose of presenting information and complying with District, State, and Federal policies.
  • Instructs incoming teachers on attendance policy and procedures Answers incoming telephone calls for the purpose of screening calls, transferring calls, responding to inquiries and taking messages.
  • Assists with processing of documents, forms, mailings and materials for the purpose of disseminating information to appropriate parties Prepares written materials (e.g.
  • reports, memos, letters, envelopes, labels, etc.) for the purpose of conveying information regarding school and District activities and procedures.
  • Maintains a wide variety of documents, files, and records both manual and electronic for the purpose of documenting activities, providing up-to-date reference and audit trail.
  • Maintains inventories of supplies and materials for the purpose of ensuring items availability.
  • Performs record keeping and clerical functions (e.g.
  • copying, correcting papers, completing attendance verifications, taking and recording phone calls, etc.) for the purpose of supporting the teacher and/or in providing necessary records/materials.
Education
Expected in 1986 Bachelor of Science | General Science Polytechnic College, Caloocan, GPA:
Expected in Computer Program (Help Desk) | South Seattle Community College for AAS, , GPA:
Skills
administrative support, clerical, hardware, copying, e-mail, email, facsimile machine, filing, forms, government, Help Desk, letters, materials, meetings, access, mail, office, Monitors, multi-line telephone, negotiating, office equipment, organizing, personnel, policies, presenting, Processes, publications, receiving, record keeping, recording, Scheduling, teacher, telephone, phone, voice mail, written

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Resume Overview

School Attended

  • Polytechnic College
  • South Seattle Community College for AAS

Job Titles Held:

  • Customer Services / Receptionist
  • Office Manager

Degrees

  • Bachelor of Science
  • Computer Program (Help Desk)

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