Customer Services Resume Example
Professional in Economics with 7+ years of experience in the financial sector, as administrative assistant, manager, analyst and customer services. Optimizing work methods through the planning and execution of daily activities that correspond to my position. I have the ability to work in a fast paced environment, successful in maintaining multiple tasks, able to work well individually or with a team, dedicated and focused to achieve the objectives.
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- Support english and spanish incoming call flow
- Provide information to new and existing customers to support
their needs and finding a solutions to keep customers satisfied and retain business.
- Navigate computer systems to properly conduct the objective of the campaign and locate customer data or other electronic information, records each call by accurately documenting status and comments in the platform.
- Lead Team of 15 professionals
- Analysis coordinator and risk management for Citibank International.
- Record national and international ACH transactions to reduce risk of fraud and comply the policies and government regulations.
- Create monthly reports to maintain the business control.
- Define strategy and bussines plan to control the volume transactions
- Train and suppot risk personnel during new system implementations ans upgrades
- Support the financial investment area in buying and selling financial assets.
- Advise the customer with their investments to higer returns
- Find solutions to customer's necessities through e-mail and phone calls.
- Organize electronic files and maintain paper files updates
- Verify details of transactions, including funds received and total account balances.
- Deposite dividend Payments, settle invoices, administer the petty cash to keep the office up to day
- provide financial reports and office supplies
- Open ans assign new Client Accounts.
- Keep confidential information.
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Resume Overview
Job Titles Held:
- Customer Services
- Manager - BPO Analyst
- Financial Assistant - Trader
Degrees
- Bachelor of Science : Economics
YENI MALDONADO
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