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Customer Services Resume Example

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CUSTOMER SERVICES
Summary

Professional in Economics with 7+ years of experience in the financial sector, as administrative assistant, manager, analyst and customer services. Optimizing work methods through the planning and execution of daily activities that correspond to my position.  I have the ability to work in a fast paced environment, successful in maintaining multiple tasks, able to work well individually or with a team, dedicated and focused to achieve the objectives.

Highlights
  • Leadership
  • Strategic Planner
  • Customer relationship
  • Management Support
  • Financial Trader
  •  Analysis
Accomplishments
Improved department efficiency 40% through implementation of strategic workflow and process improvements.
Maintained accurate accounts including cash, inventory, prepaid, fixed assets, accounts payable, accrued expenses and line of credit transactions.
​
 Created new operational planning strategy to drive business development
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Researched, calmed and rapidly resolved client conflicts to mantain customer relationship.


Experience
07/2016 to 11/2016
Customer ServicesTata Consultancy Services － Colombia, Utah
  • Support english and spanish incoming call flow
  • Provide information to new and existing customers to support their needs and finding a solutions to keep customers satisfied and retain business.
  • Navigate computer systems to properly conduct the objective of the campaign and locate customer data or other electronic information, records each call by accurately documenting status and comments in the platform.
06/2013 to 05/2015
Manager - BPO AnalystTata Consultancy Services - Colombia － Medellin
  • Lead Team of 15 professionals 
  • Analysis coordinator and risk management for Citibank International.
  • Record national and international ACH transactions to  reduce risk of fraud and comply the policies and government regulations.  
  • Create monthly reports to maintain the business control.
  • Define strategy and bussines plan to control the volume transactions 
  • Train and suppot  risk personnel during new system implementations ans upgrades
10/2008 to 05/2013
Financial Assistant - TraderHelm Bank USA － Filial Colombia
  • Support the financial investment area in buying and selling financial assets.
  • Advise the customer  with their investments to higer returns
  • Find solutions to customer's necessities through e-mail and phone calls.
  • Organize electronic files and maintain paper files updates
  •  Verify details of transactions, including funds received and total account balances.
  •  Deposite dividend Payments, settle invoices, administer the petty cash to keep the office up to day
  • provide financial reports and  office supplies
  • Open ans assign new Client Accounts.
  • Keep confidential information.
Education
2014
Bachelor of Science: EconomicsMedellinColombiaEconomics
YENI MALDONADO
Languages
Spanish - English - Portuguese
Skills
Attention to detail, Billing, Customer Services, data Analysis, Documentation, e-mail, English, organize files, financial, financial reports, investments, Leadership, meetings, Microsoft office, office, Portuguese, Risk Management, selling, Spanish, Strategic Planning, phone, web page
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Resume Overview

Companies Worked For:

  • Tata Consultancy Services
  • Tata Consultancy Services - Colombia
  • Helm Bank USA

Job Titles Held:

  • Customer Services
  • Manager - BPO Analyst
  • Financial Assistant - Trader

Degrees

  • Bachelor of Science : Economics
    YENI MALDONADO

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