Customer Service Subject Matter Expert Resume Example
Skilled customer service representative Customer-focused Representative with a proved capacity to troubleshoot issues to ensure customer satisfaction.committed to addressing customer concerns with speed, accuracy and professionalism.
Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.
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Managed call flow with up to 50 calls in queue per minute.
Exceeded corporate target for customer satisfaction for 6 months in a row.
Promoted to Call Center subject matter expert within 3 months once being on the production floor.
November 2009 to January 2013Wells Fargo － Glen Allen , VA
Collected customer feedback and made process changes to exceed customer satisfaction goals.Made reasonable procedure exceptions to accommodate unusual customer requests.Provided accurate and appropriate information in response to customer inquiries.Addressed customer service inquiries in a timely and accurate fashion.Built customer loyalty by placing follow-up calls for customers who reported product issues.
Minor in medical assisting
Deans list Academic Achievement Award
Honor Roll Academic Achievement Award
4.0 GPA
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Resume Overview
School Attended
- Horizonte Instruction and Training Center
- Career Technical College
Job Titles Held:
- Customer Service Subject Matter Expert
Degrees
- High School Diploma : General , 2005
Medical Assistant Diploma : Medical Assisting , 05
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