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Customer Service Subject Matter Expert Resume Example

Resume Score: 65%

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CUSTOMER SERVICE SUBJECT MATTER EXPERT
Summary

Skilled customer service representative Customer-focused Representative with a proved capacity to troubleshoot issues to ensure customer satisfaction.committed to addressing customer concerns with speed, accuracy and professionalism.

Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.

Highlights
  • High customer service standards
  • Strong problem solving ability
  • Telecommunications knowledge
  • Troubleshooting skills
  • Data Entry
  • Excel
  • Microsoft word
Accomplishments

Managed call flow with up to 50 calls in queue per minute.

Exceeded corporate target for customer satisfaction for 6 months in a row.

Promoted to Call Center subject matter expert within 3 months once being on the production floor.

Experience
Customer Service Subject Matter Expert
November 2009 to January 2013
Company Name - City, State

Collected customer feedback and made process changes to exceed customer satisfaction goals.Made reasonable procedure exceptions to accommodate unusual customer requests.Provided accurate and appropriate information in response to customer inquiries.Addressed customer service inquiries in a timely and accurate fashion.Built customer loyalty by placing follow-up calls for customers who reported product issues.

Education
High School Diploma : General, 2005Horizonte Instruction and Training Center - City, State, United States
Medical Assistant Diploma : Medical Assisting, 05Career Technical College - City, State, United States

Minor in medical assisting

Deans list Academic Achievement Award

Honor Roll Academic Achievement Award

4.0 GPA

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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

School Attended

  • Horizonte Instruction and Training Center
  • Career Technical College

Job Titles Held:

  • Customer Service Subject Matter Expert

Degrees

  • High School Diploma : General , 2005
    Medical Assistant Diploma : Medical Assisting , 05

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