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Customer Service Representative Tier 1 Technical Support Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Profile

Self-motivated, ambitious, and driven customer service manager dedicated to going the "extra mile" to ensure customer satisfaction while consistently reaching productivity goals.

Highlights
  • Computer proficient
  • Adaptable and flexible
  • Outstanding interpersonal skills
  • Conflict resolution
  • Strong verbal communication
  • Energetic and organized
  • Telecommunications knowledge
  • Troubleshooting skills
  • Training and development
  • Meticulous attention to detail
Experience
Customer Service Representative / Tier 1 Technical Support, 05/2014 to Current
Goodwill Industries Of Central Texas Cedar Park, TX,
  • Took inbound calls to assist customers with billing inquiries and disputes, read and interpreted documents such as procedure manuals, work instructions and software manuals, and provide troubleshooting assistance to customers with technical issues on their wireless devices.
  • Used account analysis to determine and recommend the best products and services for each customer and changed monthly service plans accordingly.
  • Navigated through multiple computer applications with speed and proficiency to provide accurate and appropriate information in response to customer inquiries.
  • Demonstrated mastery of customer service call script within specified timeframes.
  • As commitment to improve, readily accepted and implemented coaching and feedback from supervisors in order to achieve individual and team performance goals.
  • Constantly strive to maintain a high level of world class customer service, professionalism, and integrity to a wide range of customers, including high profile individuals.
Loss Prevention Specialist, 07/2012 to 11/2012
Ascena Retail Group Las Vegas, NV,
  • Implemented video surveillance, motion detection and closed-circuit television systems to aid in monitoring the premises.
  • Conducted investigations regarding suspected incidents of external theft, employee theft and organized retail crime.
  • In the event of external theft, apprehended individual in a calm manner as not to agitate them and attempt to recover merchandise.
  • Wrote police reports and worked closely with local authorities.
  • First point of contact for customer and employee accidents.
  • Performed audits to ensure all merchandise was correctly tagged with electronic article surveillance tags.
  • Communicated and enforced compliance with state and local laws while emphasizing company standards of professionalism and safety.
Assistant Store Manager, 03/2009 to 08/2012
Neiman Marcus Orange, FL,
  • As assistant store manager of a $13 million a year store, I directed and supervised 80+ employees engaged in sales, inventory-taking and reconciling cash receipts.
  • Tasked with interviewing, hiring and on-boarding of new associates, I also completed weekly schedules according to payroll policies and trained staff to deliver outstanding customer service in order to drive sales.
  • During manager meetings, I contributed to merchandising ideas and set the store to company plan-o-grams.
  • When necessary, I addressed and corrected disciplinary issues in a tactful and effective manner and administered corrective actions with confidentiality.
Loss Prevention Lead, 01/2007 to 02/2009
Sears Roebuck & Company City, STATE,
  • I reported directly to the Loss Prevention District Manager.
  • Monthly jewelry audits, daily analysis of overages and shortages, internal investigations into employee theft, and detection and apprehension in external theft cases.
  • Wrote weekly associate schedule for Loss Prevention Department
  • Recommended improvements in security systems and procedures.
  • Assisted with implementing new security policies, alarm response protocols and access card guidelines.
  • Conducted site reviews and security audits and made recommendations to management based on findings.
  • Installed, maintained and repaired security systems and programmable logic controls.
Education
Associate of Applied Science: Psychology & Human Services Psychology and Human Services Psychology & Human Services Psychology and Human Services, Expected in 2015
to
Highline Community College - Des Moines, WA
GPA:

Psychology & Human Services Psychology and Human Services

High School Diploma: , Expected in 2005
to
Puyallup High School - Puyallup, WA
GPA: Graduated in 2005 with Presidential Award for Academic Excellence. My junior year, I was nominated for Who's Who Among American High School Students (top 5% academically in nation). Graduated in 2005 with Presidential Award for Academic Excellence. My junior year, I was nominated for Who's Who Among American High School Students (top 5% academically in nation). AAUW Member of the American Association of University Women GPA: 3.7
Graduated in 2005 with Presidential Award for Academic Excellence. My junior year, I was nominated for Who's Who Among American High School Students (top 5% academically in nation). Graduated in 2005 with Presidential Award for Academic Excellence. My junior year, I was nominated for Who's Who Among American High School Students (top 5% academically in nation). AAUW Member of the American Association of University Women GPA: 3.7
Affiliations

Volunteer tutor in the Writing Center at Highline College

Member of Brouillet Elementary PTA

Assistant Volunteer Coach for daughter's cheer squad

Member of American Association of University Women

Member of Mensa since 2012

Skills

Cash Receipts, Reconciling, Customer Service, Sales, Staffing, Sales Forecasting, Scheduling, Profit and Loss Analysis, Inventory Control, Loss Prevention, Merchandising, Payroll, Detailed Police Reports, Dishonest Associate Interrogations, Competent Managerial Skills, Team Building, Staff Training, Internet Advertising and Website Building.

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Resume Strength

  • Length
  • Personalization
  • Strong Summary
  • Target Job

Resume Overview

School Attended
  • Highline Community College
  • Puyallup High School
Job Titles Held:
  • Customer Service Representative / Tier 1 Technical Support
  • Loss Prevention Specialist
  • Assistant Store Manager
  • Loss Prevention Lead
Degrees
  • Associate of Applied Science
  • High School Diploma