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Customer Service Representative Resume Example

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CUSTOMER SERVICE REPRESENTATIVE
Summary

Hardworking Customer Service Representative accustomed to fast-paced inbound call center environments. Quickly and effectively understands, documents and resolves customer concerns, driving satisfaction while meeting demanding business objectives. Well-versed in various standards and best practices.

Skills
  • Credit card payment processing
  • Report generation
  • Report creation
  • Quality assurance controls
  • Process optimization
  • Quality control
  • Courteous demeanor
  • Financial regulations knowledge
  • Data evaluation
  • Technologically savvy
  • Office equipment proficiency
  • Call center experience
  • Customer relations
  • Inbound and outbound calling
  • Microsoft Office expertise
  • Problem-solving abilities
  • Adaptive team player
  • Clerical support
  • Conflict mediation
  • High-energy attitude
Experience
Customer Service Representative, Auto Glass Holdings LLC, May 2019-November 2020Tempe, AZ
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Documented conversations with customers to track requests, problems and solutions.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Delivered service and support to each customer, paving way for future business opportunities.
  • Educated customers on special pricing opportunities and company offerings.
Account Service Representative, Teletech Holdings/USAA, January 2018-May 2019Uniontown, PA
  • Resolved account issues with strengths in research, problem-solving and solution development.
  • Maintained positive account relationships through regular contact and knowledgeable service for every need.
  • Reviewed accounts regularly to assessadequacy of current coverage and identify sales opportunities.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Achieved top satisfaction, retention and referral rankings on consistent basis.
  • Answered [Number]+ inbound calls per day and directed to designated individuals or departments.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Diminished financial discrepancies and managed monetary transactions, including deposits and credit card transactions.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Prevented key account losses by researching discrepancies for corrective action.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Documented conversations with customers to track requests, problems and solutions.
  • Set up and activated customer accounts to maintain QA satisfaction levels.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Handled client inquiries with exceptional professionalism and enthusiasm.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Mentored junior team members and managed employee relationships.
  • Escalated customer satisfaction ratings by offering valuable insights to customers' needs and expectations.
  • Expressed appreciation for patronage, inviting and encouraging customer return visits.
  • Capitalized on opportunities to enhance customer experiences and bring in repeat business.
Customer Service Representative, Omega Auto Glass, October 2008-April 2015Chandler, AZ
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Answered inbound calls and directed to designated individuals or departments.
  • Documented conversations with customers to track requests, problems and solutions.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Delivered service and support to each customer, paving way for future business opportunities.
  • Educated customers on special pricing opportunities and company offerings.
  • Set up and activated customer accounts to maintain QA satisfaction levels.
  • Created and implemented process improvements to reduce workloads and bolster callback efficiency.
  • Consulted with customers to determine best methods to resolve service and billing issues.
Education and Training
Associate of Applied ScienceComputer And Information Sciences, , Maricopa Community Colleges - Rio Salado Community College, TempeAZ
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Resume Overview

Companies Worked For:

  • Auto Glass Holdings LLC
  • Teletech Holdings/USAA
  • Omega Auto Glass

School Attended

  • Maricopa Community Colleges - Rio Salado Community College

Job Titles Held:

  • Customer Service Representative
  • Account Service Representative

Degrees

  • Associate of Applied Science

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