(555) 432-1000,
, , 100 Montgomery St. 10th Floor
Professional Summary

Knowledgeable and dedicated customer service professional with extensive experience in the customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

  • Technical Support

  • Complaint resolution

  • Report preparation

  • Order fulfillment

  • Professional telephone demeanor

  • Receiving support

  • Service standard compliance

  • Key stakeholder relationship building

  • Stocking and replenishing

  • Creative problem solving

  • Good listening skills

  • CRM

  • POS systems expert

  • Multi-line phone talent

  • International Sales Support

  • Empathetic

  • Quick Learner

Bountiful Blessing Academy New Orleans, Expected in 02/2017 GED : - GPA :
  • Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
  • Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
  • Supervised team of 8+ staff members.
Work History
Sleep Number Corporation - Customer Service Representative /Technical Support Representative
City, STATE, 03/2018 - Current
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Entered customer interaction details in Siebel to track requests, document problems and record solutions offered.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Answered constant flow of customer calls with up to 200+ calls in queue per minute.
  • Responded to customer requests for products, services and company information.
  • Consulted with outside parties to resolve discrepancies and create effective solutions.
  • Built and provided basic end-user troubleshooting and desktop support on Windows, Linux and Mac systems.
  • Conducted in-depth product and issue resolution research to address customer concerns.
  • Helped streamline repair processes and update procedures for support action consistency.
  • Defined and documented technical support best practices for mobile and computer technologies.
  • Managed customers' expectations of support and technology functionality in order to provide positive user experience.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Devised solutions to operations issues related to Smart Bed Operating systems and App version, functionality and navigation, working closely via phone, email, live chat and web teleconference.
Transcom / Apple - Technical Support Representative - Temporary
City, STATE, 10/2020 - 02/2021
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.
  • Built and provided basic end-user troubleshooting and desktop support on Windows, Linux and Mac systems.
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
  • Wrote and reviewed tickets to request maintenance to various types of equipment.
  • Performed tests of functionality, security and performance of different workstations and devices.
  • Submitted service tickets for equipment maintenance requests.
  • Identified and solved technical issues using variety of diagnostic tools and tactics.
  • Activated accounts for clients interested in new services.
  • Managed high levels of call flow and responded to Tier 1 Mobile Device, Computer and Accessory technical support needs.
  • Managed customers' expectations of support and technology functionality in order to provide positive user experience.
  • Resolved issues with systems, hardware and telephones quickly and accurately.
  • Evaluated and responded to incoming sales leads and requests for technical support assistance.
  • Installed, modified and repaired software and hardware to resolve technical issues.
  • Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
  • Resolved escalated issues by serving as subject matter expert on wide-ranging issues related to Computer and Mobile device operating systems.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Used ticketing systems to manage and process support actions and requests.
TTEC / Healthy Paws Pet Insurance - Enrollment Specialist - Temporary
City, STATE, 03/2019 - 10/2020
  • Updated, entered and reviewed customer data.
  • Understood and thoroughly explained services provided to customers and potential customers.
  • Communicated effectively via telephone, email and in person with prospective customers.
  • Remained impartial in order to advise clients based on circumstances.
  • Finalized sales and collected necessary deposits.
  • Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
  • Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
  • Calculated premiums and established payment methods for sales.

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Resume Overview

School Attended

  • Bountiful Blessing Academy

Job Titles Held:

  • Customer Service Representative /Technical Support Representative
  • Technical Support Representative - Temporary
  • Enrollment Specialist - Temporary


  • GED

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