Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Career Overview
Hands on, hard working, and dedicated Customer Service Manager motivated to maintain customer satisfaction and contribute to company success.
Core Strengths
Strong organizational skills
Seasoned in conflict resolution
Large cash/check deposits expert
Inventory control familiarity
Customer service expert
Time Management
Executive Management Support
Critical Thinking
Active Listening
Account Management
Accomplishments
Customer Assistance
Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.
Quality Communication
Interacted with 50+ affiliate stations in US and Puerto Rico, ensuring reliable and high-speed delivery to residential and small-business customers.
Computed Data Reports
Provided required weekly, monthly and quarterly reports listing sales figures and client track records.
Customer Service
Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
Sales
Consistently generated additional revenue through skilled sales techniques.
Product Sales
Cross-sold services at a rate of 30%, upgrading customers to different plans and product packages.
Customer Interface
Greeted customers upon entrance and handled all cash and credit transactions.
Assisted customers over the phone regarding store operations, product, promotions and orders.
Multi-tasking
Cashiered with two cash registers at once in tandem to maximize customer flow.
Database Maintenance
Assisted in the managing of the company database and verified, edited and modified members’ information.
Work Experience
to Customer Service Representative & Technical SupportFedex | Effingham, IL,
Answered a heavy volume of calls in a call center environment.
Due to my effectiveness at my assigned position, awarded the position on a special team set up to handle the more difficult billing and account issues.
Provided first call resolution by addressing moderately complex issues at the initial point of contact.
Researched customer complaints, answered customer questions and resolved their issues on the first call.
Escalated complex issues to the appropriate resources to ensure the correct resolution.
Followed the preset policies and procedures I offered customer incentives and information on value added features to increase retention and reduce cancellations.
Assisted customers over the phone to troubleshoot any problems with customers' mobile equipment, issues with billing statements, billing statement inquiries and processed credit card payments over the phone.
Attended extensive customer service training classes to remain current on the latest technological changes in the industry and additional ways to render the proper customer service.
Cross-trained and provided back-up for other customer service representatives when needed.
Resolved product issues and shared benefits of new technology.
Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.
Expressed appreciation and invited customers to return to the store.
to Rural Carrier AssociateOmni Hotels | Montreal, CA,
I processed, sorted and delivered a large volume of residential and commercial mail in both a rural and municipal area for a speedy and a customer friendly delivery.
Always remaining on course allowed me to deliver the mail in an efficient and prompt manner to allow time at the end of my scheduled shift to prep for the following days work or assist a fellow letter carrier on their assigned route.
Being that I was so effective on my normal route, on days that I was not scheduled on my assigned route, I was scheduled to deliver the express mail so to ensure its prompt delivery.
The delivery items consisted daily of first class, certified, registered, insured, express mail, and parcel post that weighed up to 70lbs.
I accepted C.O.D.
payments, and payments for stamps, stamped papers and money orders.
11/2004 to 06/2005Retail Sales AssociateBen Bridge Jeweler | Houston, TX,
Provide quality service and support in a variety of areas including, but not limited to: running the cash register, completing store inventory, restocking store inventory, and loss prevention.
Improved customer service by thoroughly and efficiently gather customer information, assessed and fulfilled customer needs, and educated the customer where applicable.
Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
Prevented store losses using awareness, attention to detail and integrity.
Cross-trained and provided back-up for other customer service representatives when needed.
Worked as a team member performing cashier duties, product assistance and cleaning.
Expressed appreciation and invited customers to return to the store.
Assisted customers with store and product complaints.
Guaranteed positive customer experiences and resolved all customer complaints.Maintained adequate cash supply in cash drawers in multiple checkout stations.
to Jewelry Sales AssociateWal Mart Stores Inc. | City, STATE,
Provided quality customer service for the products and services sold and offered at our store.
Responsible for the jewelry departments' inventory by maintaining in stock levels, controlling shrinkage in a timely manner, and product tracking.
Other responsibilities that included but are not limited to stocking and receiving product, assuring that my assigned department is safe and clean of debris for shoppers to shop safely and assisting other departments and associates who are in need of help.
Assisted customers with store and product complaints.
Guaranteed positive customer experiences and resolved all customer complaints.
Compiled weekly monetary reports and records for store managers.
Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.
Accurately logged all daily shipping and receiving orders.
Managed cash stock and inventory balances accurately.
Recommended, selected and helped locate merchandise based on customer needs and desires.
Stocked and rotated inventory regularly.
Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.
Organized the store by returning all merchandise to its proper place.
Replenished merchandise shelves with items from the stockroom.
Processed merchandise returns and exchanges.
Educational Background
Expected in 1999High School
Diploma | Terry Sanford High School, Fayetteville, NCGPA:
United States Army Heavy Wheel Mechanic 1999 College/University Fayetteville Technical Community College: 600+hrs in Cosmetology 50 credits consisting of General Psychology (A), Public Speaking (B), Expository Writing (A) Chemistry (A) Organic Chemistry (B)
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School Attended
Terry Sanford High School
Job Titles Held:
Customer Service Representative & Technical Support
