Skilled Customer Service Representative committed to maintaining a high level of professionalism and patience as well as addressing customer concerns timely and accurately. Excellent computer skills and telephone etiquette.
Provided accurate and appropriate information to members and providers in response to inquiries.
Addressed customer concerns timely and accurately.
Assist members with material request and account updates.
Assist members with account discrepancies.
Assisted in providing claim, authorization, and appeal details to providers.
Subject-Matter Expert to agents in training.
Coached and trained agents on improving customer interactions.
Achieved Blue Diamond Membership for meeting and exceeding quality and attendance goals.
Processed all transfers and shipping invoices.
Completed all sales transactions.
Assisted customers with specific products based on their feedback for a proper diet.
Inventoried stores before a reset.
National Honor Society
Education Technology Certification
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