Personable and dedicated Customer Service Representative with extensive experience in the travel industry. Solid team player with an upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed, and process optimization. Articulate, enthusiastic and results-oriented with ademonstrated passion for building relationships, cultivating partnerships and growing businesses.
. Booking hotel rooms and transportation for American Airline Pilots and Flight Attendants daily redirecting schedules and reservations as need.
Services existing accounts, obtains orders, and establishes new accounts by planning and organizing daily work schedule to call on existing or potential sales outlets and other trade factors.
Resolves customer complaints by investigating problems; developing solutions; preparing reports; making recommendations to management.
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