, , 100 Montgomery St. 10th Floor (555) 432-1000 , resumesample@example.com Supportive Accounting Assistant known for taking initiative to maintain best-in-class accounting services. Proven history of helping modernize offices while maintaining financial recordkeeping.
Invoice and payment processing
Outbound calling
Customer relations
Payment questions
Inbound and Outbound Calling
Shipping and receiving understanding
Invoicing and billing
Vendor relationships
Office equipment proficiency
06/2012 to Current Customer Service, Accounts Receivable Clerk Costa Farms | Asheville , NC ,
Consulted with customers to resolve service and billing issues.
Processed documentation and troubleshot discrepancies to build client rapport.
Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
Answered incoming telephone calls to provide store, products, and services information.
Analyzed customer activity to promote safe and secure environment.
Made outbound calls to obtain account information.
De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Fielded customer complaints and queries, fast-tracking them for problem resolution.
Answered inbound calls, chats and emails to facilitate customer service.
Set up and activated customer accounts.
Improved customer service wait times to mitigate complaints.
Answered customer questions and addressed concerns resulting in reduction in customer complaints.
Relayed customer feedback to cross-functional teams to improve products and services.
Upheld quality control policies and procedures to increase customer satisfaction.
Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Audited customer account information to identify issues and develop solutions.
Asked probing questions to determine service needs and accurately input information into electronic systems.
Executed on-time and under-budget project management to resolve complex issues.
Upheld privacy and security requirements for customer information.
Created and implemented process improvements to maximize efficiency.
Rolled out operational improvements and solutions to deliver top-notch customer service.
Sent copies of invoices and statements to customers to facilitate payment of outstanding invoices.
Researched customer billing issues and resolved problems to facilitate receipt of overdue monies and promote good customer relationships.
Reached out to vendors and customers in order to resolve account problems.
Generated monthly statements for accounts receivable operations.
Coded invoices and other records to maintain organized and accurate records.
Entered, posted and scanned accounts receivable documents into accounting software.
Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevent future problems.
Answered customer invoice questions and resolved issues discovered during invoicing and collection process.
Kept accounts receivable tracking database current with relevant client information, collection and billing progress and program changes.
Monitored customer accounts to track outstanding issues and implement new solutions.
07/2004 to 06/2012 Accounts Payable Clerk Blue Origin | Huntsville , AL ,
Carefully went over each invoice and requisition for payment.
Problem-solved accounts payable questions on behalf of internal team members, management and vendors.
Reconciled monthly statements and transactions to keep records accurate and current.
Coded invoices and other records to maintain organized and accurate records.
Handled high-volume invoice processing with minimal supervision.
Assessed data and information to check entries, calculations and billing codes for accuracy.
Kept detailed records of accounts payable by creating reports and updating vendor balance sheets.
Managed bookkeeping and accounting systems and completed data entry with accuracy and efficiency.
Paid vendors and verified accounts and payment totals.
Handled all invoices and purchase orders by properly logging into system.
Used exemplary communication and interaction skills to build strong working relationships with partners, employees and clients.
Followed company's strict rules and procedures to maintain data integrity and confidentiality.
Verified vendor accounts by reviewing documentation, rectifying issues and contacting account holders.
Identified account aging issues, communicated to account holders and quickly resolved problems.
Liaised with vendors and customers to confirm information and address client issues.
12/1995 to 07/2004 Receptionist Ise America Inc | City , STATE ,
Sorted incoming mail and directed to correct personnel each day.
Prepared packages by printing packing labels and setting up deliveries.
Directed clients and guests to correct departments, rooms, and staff members.
Answered phone calls, provided information to callers and connected callers to appropriate people.
Signed for packages, recorded deliveries and distributed to personnel.
Greeted visitors and verified reasons for visit and appointment information.
Maintained front office cleanliness and organized supplies to increase productivity.
Expected in 05/1983 Certificate of Completion | Data Entry. Clerical Computer Communication Institute , Wilmington , DE GPA:
Expected in 06/1982 High School Diploma | Bohemia Manor High School , Chesapeake City , MD GPA:
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