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customer service accounts receivable clerk resume example with 20+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Supportive Accounting Assistant known for taking initiative to maintain best-in-class accounting services. Proven history of helping modernize offices while maintaining financial recordkeeping.

Skills
  • Invoice and payment processing
  • Outbound calling
  • Customer relations
  • Payment questions
  • Inbound and Outbound Calling
  • Shipping and receiving understanding
  • Invoicing and billing
  • Vendor relationships
  • Office equipment proficiency
Education and Training
Computer Communication Institute Wilmington, DE Expected in 05/1983 Certificate of Completion : Data Entry. Clerical - GPA :
Bohemia Manor High School Chesapeake City, MD Expected in 06/1982 High School Diploma : - GPA :
Experience
Costa Farms - Customer Service, Accounts Receivable Clerk
Asheville, NC, 06/2012 - Current
  • Consulted with customers to resolve service and billing issues.
  • Processed documentation and troubleshot discrepancies to build client rapport.

Escalated customer concerns, issues and requirements to supervisors for immediate rectification.

  • Answered incoming telephone calls to provide store, products, and services information.
  • Analyzed customer activity to promote safe and secure environment.
  • Made outbound calls to obtain account information.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Set up and activated customer accounts.
  • Improved customer service wait times to mitigate complaints.
  • Answered customer questions and addressed concerns resulting in reduction in customer complaints.
  • Relayed customer feedback to cross-functional teams to improve products and services.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Audited customer account information to identify issues and develop solutions.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Executed on-time and under-budget project management to resolve complex issues.
  • Upheld privacy and security requirements for customer information.
  • Created and implemented process improvements to maximize efficiency.
  • Rolled out operational improvements and solutions to deliver top-notch customer service.
  • Sent copies of invoices and statements to customers to facilitate payment of outstanding invoices.
  • Researched customer billing issues and resolved problems to facilitate receipt of overdue monies and promote good customer relationships.
  • Reached out to vendors and customers in order to resolve account problems.
  • Generated monthly statements for accounts receivable operations.
  • Coded invoices and other records to maintain organized and accurate records.
  • Entered, posted and scanned accounts receivable documents into accounting software.
  • Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevent future problems.
  • Answered customer invoice questions and resolved issues discovered during invoicing and collection process.
  • Kept accounts receivable tracking database current with relevant client information, collection and billing progress and program changes.
  • Monitored customer accounts to track outstanding issues and implement new solutions.
Blue Origin - Accounts Payable Clerk
Huntsville, AL, 07/2004 - 06/2012
  • Carefully went over each invoice and requisition for payment.
  • Problem-solved accounts payable questions on behalf of internal team members, management and vendors.
  • Reconciled monthly statements and transactions to keep records accurate and current.
  • Coded invoices and other records to maintain organized and accurate records.
  • Handled high-volume invoice processing with minimal supervision.
  • Assessed data and information to check entries, calculations and billing codes for accuracy.
  • Kept detailed records of accounts payable by creating reports and updating vendor balance sheets.
  • Managed bookkeeping and accounting systems and completed data entry with accuracy and efficiency.
  • Paid vendors and verified accounts and payment totals.
  • Handled all invoices and purchase orders by properly logging into system.
  • Used exemplary communication and interaction skills to build strong working relationships with partners, employees and clients.
  • Followed company's strict rules and procedures to maintain data integrity and confidentiality.
  • Verified vendor accounts by reviewing documentation, rectifying issues and contacting account holders.
  • Identified account aging issues, communicated to account holders and quickly resolved problems.
  • Liaised with vendors and customers to confirm information and address client issues.
Ise America Inc - Receptionist
City, STATE, 12/1995 - 07/2004
  • Sorted incoming mail and directed to correct personnel each day.
  • Prepared packages by printing packing labels and setting up deliveries.
  • Directed clients and guests to correct departments, rooms, and staff members.
  • Answered phone calls, provided information to callers and connected callers to appropriate people.
  • Signed for packages, recorded deliveries and distributed to personnel.
  • Greeted visitors and verified reasons for visit and appointment information.
  • Maintained front office cleanliness and organized supplies to increase productivity.

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Resume Overview

School Attended

  • Computer Communication Institute
  • Bohemia Manor High School

Job Titles Held:

  • Customer Service, Accounts Receivable Clerk
  • Accounts Payable Clerk
  • Receptionist

Degrees

  • Certificate of Completion
  • High School Diploma

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