Customer Service Accounts Receivable Clerk resume example

• Consulted with customers to resolve service and billing issues.
• Processed documentation and troubleshot discrepancies to build client rapport.

Escalated customer concerns, issues and requirements to supervisors for immediate rectification.

• Answered incoming telephone calls to provide store, products, and services information.
• Analyzed customer activity to promote safe and secure environment.
• Made outbound calls to obtain account information.
• De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
• Fielded customer complaints and queries, fast-tracking them for problem resolution.
• Answered inbound calls, chats and emails to facilitate customer service.
• Set up and activated customer accounts.
• Improved customer service wait times to mitigate complaints.
• Answered customer questions and addressed concerns resulting in reduction in customer complaints.
• Relayed customer feedback to cross-functional teams to improve products and services.
• Upheld quality control policies and procedures to increase customer satisfaction.
• Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
• Audited customer account information to identify issues and develop solutions.
• Asked probing questions to determine service needs and accurately input information into electronic systems.
• Executed on-time and under-budget project management to resolve complex issues.
• Upheld privacy and security requirements for customer information.
• Created and implemented process improvements to maximize efficiency.
• Rolled out operational improvements and solutions to deliver top-notch customer service.
• Sent copies of invoices and statements to customers to facilitate payment of outstanding invoices.
• Researched customer billing issues and resolved problems to facilitate receipt of overdue monies and promote good customer relationships.
• Reached out to vendors and customers in order to resolve account problems.
• Generated monthly statements for accounts receivable operations.
• Coded invoices and other records to maintain organized and accurate records.
• Entered, posted and scanned accounts receivable documents into accounting software.
• Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevent future problems.
• Answered customer invoice questions and resolved issues discovered during invoicing and collection process.
• Kept accounts receivable tracking database current with relevant client information, collection and billing progress and program changes.
• Monitored customer accounts to track outstanding issues and implement new solutions.