(555) 432-1000,
, , 100 Montgomery St. 10th Floor

Recruiting professional with proactive, flexible and hardworking approach to accomplishing employer hiring objectives. Works well with job boards, LinkedIn and ATS systems. Skilled in coaching, overseeing and encouraging the success of fellow colleagues.

  • Professional phone etiquette
  • Customer service-oriented
  • Works well under pressure
  • Creative problem solver
  • MS Windows proficient
  • CDK/CRM knowledge
  • Quick learner
  • Technical troubleshooting
  • Multitasking
  • Relationship building
  • Supervision & leadership
  • Planning & organizing
  • Maintaining Files
  • Employee File Maintenance
  • Employment Verification
  • Discrepancy Reconciliation
  • Vacation and Sick Leave Tracking
  • Conflict Resolution
  • Verbal and Written Communication
  • Period-End Reporting
  • Stress Tolerance
  • Statistical Analysis and Reporting
  • Direct Deposit Processing
  • Contract Negotiation
  • Recruiting Software Experience
  • LinkedIn Sourcing
  • Job Description Development
  • Pre-employment Screening
  • Online Job Boards
  • Salary Negotiation
  • Cold Calling
  • Candidate Pipeline Development
  • Self-Motivated Work Ethic
  • Retention Program Development
  • In-Person and Telephone Interviewing
  • New Hire Onboarding
  • Policy and Procedure Writing
  • Promotion Coordination
Education and Training
Venice Skills Center Venice, CA Expected in 01/2011 High School GED : - GPA : President-Sophomore year
Renaissance - Customer Service /Technical Support Representative
Gulfport, MS, 04/2017 - 03/2020
  • Utilized strong problem solving and awareness skills to teach and guide clients with their concerns
  • Partnered with in-house engineering and development team to provide a white glove service in troubleshooting all severe cases
  • Researched and resolved billing or payment issues
  • Made decisions on whether to escalate or how to address issues so clients are delighted and eager to continue to utilize our platform
  • Presenting innovative and fresh ideas to improve internal and external success across all departments
  • Verifying and updating banking information
  • Organizing monthly newsletters for therapist network creating awareness and inclusion of company goals and updates.
  • Working cohesively with different departments collecting data for productivity such as marketing/engineering/ analytics
  • Billing and collections support for therapist network
  • Increased retention for existing and new therapist, contacting at risk contractors to go over strategies for improvement
  • Assisting new therapist with guidance and support to grow within the company, verifying important documents and policies
  • Trained newly hired agents to ensure proficiency and confidence to support and represent our brand and therapist network.
  • Upheld high standards of customer services by responding to inquiries, needs and problems.
  • Followed up on outstanding technical concerns to affect timely resolutions and restore customer confidence.
Vmly&R - Front Desk Receptionist
Cambridge, MA, 08/2013 - 01/2017
  • Coordinated logistics and materials for board meetings, committee meetings, and staff events
  • Effectively managed a high-volume of inbound and outbound customer calls
  • Addressed and resolved customer product complaints empathetically and professionally
  • Gathered and verified all required customer information for tracking purposes
  • Maintained cleanliness and presentation of the front desk and surrounding areas
  • Pleasantly greeting and screening all visitors / vendors guiding them to correct personal or department
  • Upkeep of all mail, vendor information, and potential partnerships
  • Knowledge in CDK/CRM computer software
  • Schedules service appointments for major services/ reminded clients of future appointments
  • Customer info look up/ including warranties and coverage packages
  • Works close with management team organizing schedules for fellow receptionist
  • Maintain clean and friendly environment for fellow receptionist and customers
  • Maintain call log sheet for sales department
Soothe Inc - Recruiting specialist & Liaison
City, STATE, 05/2019 - 03/2020
  • Phone screened new talent in the massage therapist community after careful review of initial application. Using industry-standard techniques
  • Introducing applicants to the company, our recruitment process, and our technology
  • Completes all relevant paperwork with candidates who meet the company expectations
  • Serves as a liaison for all new therapist as well as established therapists / independent contractors
  • Acting as a bridge between departments while advocating for therapist engagement
  • Well versed in digital on-boarding.
  • Monitored applicant tracking system actions to support hiring deadlines and streamline candidate experiences.
  • Worked with senior leadership to develop comprehensive recruitment strategies for long-term implementation.
  • Attended career fairs and networking events to help fill openings and build candidate pipeline.
  • Trained and mentored newer recruiters in successful strategies for interviewing and qualifying candidates.
Fortem International - Recruitment Coordinator
City, STATE, 11/2021 - Current
  • Set appointments and interviews for job candidates via phone and email.
  • Led advertising campaigns, grassroots marketing efforts and high-impact presentations to promote recruiting strategies.
  • Explained job duties, compensation and benefits to potential candidates.
  • Provided hiring status updates to HR and managers for comprehensive oversight.
  • Kept current on hiring trends and recommended solutions to improve recruiting processes.
  • Trained and mentored newer recruiters in successful strategies for interviewing and qualifying candidates.
  • Onboarded new employees in time reporting and payroll systems.
  • Established employee payroll files and updated existing files with new information.
  • Prepared purchase orders and expense reports.

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School Attended

  • Venice Skills Center

Job Titles Held:

  • Customer Service /Technical Support Representative
  • Front Desk Receptionist
  • Recruiting specialist & Liaison
  • Recruitment Coordinator


  • High School GED

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