Recruiting professional with proactive, flexible and hardworking approach to accomplishing employer hiring objectives. Works well with job boards, LinkedIn and ATS systems. Skilled in coaching, overseeing and encouraging the success of fellow colleagues.
Skills
Professional phone etiquette
Customer service-oriented
Works well under pressure
Creative problem solver
MS Windows proficient
CDK/CRM knowledge
Quick learner
Technical troubleshooting
Multitasking
Relationship building
Supervision & leadership
Planning & organizing
Maintaining Files
Employee File Maintenance
Employment Verification
Discrepancy Reconciliation
Vacation and Sick Leave Tracking
Conflict Resolution
Verbal and Written Communication
Period-End Reporting
Stress Tolerance
Statistical Analysis and Reporting
Direct Deposit Processing
Contract Negotiation
Recruiting Software Experience
LinkedIn Sourcing
Job Description Development
Pre-employment Screening
Online Job Boards
Salary Negotiation
Cold Calling
Candidate Pipeline Development
Self-Motivated Work Ethic
Retention Program Development
In-Person and Telephone Interviewing
New Hire Onboarding
Policy and Procedure Writing
Promotion Coordination
Education and Training
Venice Skills CenterVenice, CAExpected in 01/2011 – –High School GED: - GPA:President-Sophomore year
Experience
Renaissance - Customer Service /Technical Support Representative Gulfport, MS, 04/2017 - 03/2020
Utilized strong problem solving and awareness skills to teach and guide clients with their concerns
Partnered with in-house engineering and development team to provide a white glove service in troubleshooting all severe cases
Researched and resolved billing or payment issues
Made decisions on whether to escalate or how to address issues so clients are delighted and eager to continue to utilize our platform
Presenting innovative and fresh ideas to improve internal and external success across all departments
Verifying and updating banking information
Organizing monthly newsletters for therapist network creating awareness and inclusion of company goals and updates.
Working cohesively with different departments collecting data for productivity such as marketing/engineering/ analytics
Billing and collections support for therapist network
Increased retention for existing and new therapist, contacting at risk contractors to go over strategies for improvement
Assisting new therapist with guidance and support to grow within the company, verifying important documents and policies
Trained newly hired agents to ensure proficiency and confidence to support and represent our brand and therapist network.
Upheld high standards of customer services by responding to inquiries, needs and problems.
Followed up on outstanding technical concerns to affect timely resolutions and restore customer confidence.
Vmly&R - Front Desk Receptionist Cambridge, MA, 08/2013 - 01/2017
Coordinated logistics and materials for board meetings, committee meetings, and staff events
Effectively managed a high-volume of inbound and outbound customer calls
Addressed and resolved customer product complaints empathetically and professionally
Gathered and verified all required customer information for tracking purposes
Maintained cleanliness and presentation of the front desk and surrounding areas
Pleasantly greeting and screening all visitors / vendors guiding them to correct personal or department
Upkeep of all mail, vendor information, and potential partnerships
Knowledge in CDK/CRM computer software
Schedules service appointments for major services/ reminded clients of future appointments
Customer info look up/ including warranties and coverage packages
Works close with management team organizing schedules for fellow receptionist
Maintain clean and friendly environment for fellow receptionist and customers
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
resume Strength
Measurable Results
Personalization
Strong Summary
Target Job
Typos
Resume Overview
School Attended
Venice Skills Center
Job Titles Held:
Customer Service /Technical Support Representative
