Microsoft Office: Word, Excel, PowerPoint, Outlook
Customer Representative Lead, Eastern AccountJan 2013 to Jan 2014 Comcast － Danbury, CT
Hired and trained Customer Service Representatives, supervising a team of 15.
Oversaw daily attendance and planned work schedule according to budget and workload.
Developed and facilitated team meetings to provide performance feedback and coaching to team.
Managed customer accounts and resolved escalated concerns.
Program Coordinator InternJan 2012 to Jan 2013 Windham Youth Services － Willimantic, CT
Provided case management services to high-risk students and maintaining accurate data.
Worked cooperatively with the Willimantic Juvenile Review Board and School-Based Officer to discuss student behavior and appropriate disciplinary actions.
Coordinated program activities such as games, art, music, and homework for the purpose of addressing the individual and/ or group needs.
Assisted in facilitating the development of the after school Program ensuring quality programs and resources for students are available.
Continued to work with students on a volunteer basis upon conclusion of internship.
Peer MentorJul 2012 Eastern Connecticut State University － Willimantic, CT
Counseled residents regarding personal and academic concerns.
Mediated conflicts between roommates and suitemates.
Conducted periodic floor meetings for the purpose of planning programs and activities.
Responded to all emergencies and documented all incidents and maintenance repairs in a responsible and timely manner.
Student Academic Resources Peer AdvisorJan 2011 to Jan 2012 Academic Services Center, Eastern Connecticut State University － Willimantic, CT
Supported new students with schedule planning and preparation for faculty advisor and act as an informed resource for all registering students.
Prepared and facilitated academic support, individual sessions and workshops, focusing on time management, public speaking and studying and exam preparation strategies.
Attended regular group supervision meetings throughout the fall and spring semesters.
Provided continual evaluation of students and produced productivity reports to manage daily and weekly functions.
Responsible for regular reporting of peer advising and facilitation sessions, advertisement of sessions, communication with faculty, and other basic administrative duties as they arose.
PR and Media Specialist InternJan 2011 to Jan 2012 Edward Adu-Gyamfi Superinterns － New Haven, CT
Conducted research and identified, developed and executed communication strategies for the company.
Promoted products and services through designing and launching email marketing campaigns.
Copyedited, proofread and revised communication material on the company's book guide and website.
Worked closely with the director to identify, develop and execute communication strategies to improve company image.
Office AssistantJan 2010 to Jan 2011 Housing and Residential Life, Eastern Connecticut State University － Willimantic, CT
Worked closely with the hall director, provided front desk operations with clerical office duties including answering telephones, filing, stocking supplies and operating copier and fax machine.
Assisted with daily functions such as check-ins, checkouts, damage assessments and lockouts.
Identified and reported maintenance and safety concerns.
Developed an open communication policy with residents ensuring an environment that valued individual differences.
Informed residents of important dates and activities and encouraged them to participate in university-related activities and events.
2012Volunteer Eastern Connecticut State University Blood Drive
2012Volunteer Windham Elementary School
B.S, Communication Criminology2011Eastern Connecticut State University － Willimantic, CTCommunication Criminology
Youth Services Coordinator; PR and Media Specialist
Activities: African Club, President, 2011-2012; Advocacy Captain For Educational ReformJune 2012GPA: Entrepreneurship Club, 2008-2009; West India Society, 2007-2009Entrepreneurship Club, 2008-2009; West India Society, 2007-2009
Interpersonal Communication, Communication Writing, Social Inequality, Juvenile Delinquency, Violence in Relationships, Deviance, Professional Presentation
Academic Services Center, Eastern Connecticut State University
Edward Adu-Gyamfi Superinterns
Housing and Residential Life, Eastern Connecticut State University
Volunteer Eastern Connecticut State University Blood Drive
Volunteer Windham Elementary School
Eastern Connecticut State University
Job Titles Held:
Customer Representative Lead, Eastern Account
Program Coordinator Intern
Student Academic Resources Peer Advisor
PR and Media Specialist Intern
2012 2012 B.S , Communication Criminology 2011 Youth Services Coordinator; PR and Media Specialist
Activities: African Club, President, 2011-2012; Advocacy Captain For Educational Reform June 2012 Interpersonal Communication, Communication Writing, Social Inequality, Juvenile Delinquency, Violence in Relationships, Deviance, Professional Presentation
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