Customer Pro Coordinator Resume Example
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CUSTOMER PRO COORDINATOR
Career Focus
Motivated young professional with more than 12 years of customer service, sales, and leadership experience. Excellent problem solving skills and an insatiable hunger to excel.
Summary of Skills
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Professional Experience
Customer Pro CoordinatorDec 2008 to Current
Bmi Hospitality Management － Kailua Kona , HIEffectively communicated with customers and internal employees covering all aspects of technology, billing, retention, and sales. Given the responsibility to perform supervisor duties such as handling escalated customers, team building, and training other employees.
Bmi Hospitality Management － Kailua Kona , HIEffectively communicated with customers and internal employees covering all aspects of technology, billing, retention, and sales. Given the responsibility to perform supervisor duties such as handling escalated customers, team building, and training other employees.
Sales Associate/TechniciansJul 2002 to Nov 2008
Discount Tire Company － City , STATEPerformed technical analysis on vehicles to diagnose mechanical issues. Completed service and replaced parts while maintaining a relationship with the customer.
Selling products and services while maintaining high profit ratios per sale.
In charge of training new technicians on procedure, policy, and high efficiency.
Discount Tire Company － City , STATEPerformed technical analysis on vehicles to diagnose mechanical issues. Completed service and replaced parts while maintaining a relationship with the customer.
Selling products and services while maintaining high profit ratios per sale.
In charge of training new technicians on procedure, policy, and high efficiency.
Sales Associate/TechniciansJul 2002 to Nov 2008
Discount Tire Company － City , STATEPerformed technical analysis on vehicles to diagnose mechanical issues. Completed service and replaced parts while maintaining a relationship with the customer.
Selling products and services while maintaining high profit ratios per sale.
In charge of training new technicians on procedure, policy, and high efficiency.
Discount Tire Company － City , STATEPerformed technical analysis on vehicles to diagnose mechanical issues. Completed service and replaced parts while maintaining a relationship with the customer.
Selling products and services while maintaining high profit ratios per sale.
In charge of training new technicians on procedure, policy, and high efficiency.
Bar ManagerCorazõn Club And Spa － City , STATEManaged all aspects of the bar such as product supply, monetary accountability, employee training, and also performed bartending myself. Was also involved with multiple special events such as weddings, ceremonies, and private engagements
Accomplishments
- Department Creation
Assisted with creating two new departments; VICE and Pro. VICE is a dedicated Internet customer relations department dealing with high volume of email and chats. Pro is a collection of the absolute top representatives which take the high value and high risk customers to serve. - Customer Service Perfection. Went over 100 perfect customer surveys and received an award as the longest perfect streak by any Customer Pro.
Education
Associate of Applied Science, Automotive Science2006Universal Technical Institute － City, State
- Student of the Phase Academic Achievement Award
- Directors List Academic Achievement Award
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Resume Overview
School Attended
- Universal Technical Institute
Job Titles Held:
- Customer Pro Coordinator
- Sales Associate/Technicians
- Bar Manager
Degrees
- Associate of Applied Science , Automotive Science 2006
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