Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Career Focus
Motivated young professional with more than 12 years of customer service, sales, and leadership experience. Excellent problem solving skills and an insatiable hunger to excel.
Summary of Skills
Client Relations
Customer Retention
Conflict Resolution
Team Management
Account Management
Creative Problem Solving
Sales
Billing Specialist
Professional Experience
11/2008 to CurrentCustomer Pro CoordinatorBmi Hospitality Management | Kailua Kona, HI, Effectively communicated with customers and internal employees covering all aspects of technology, billing, retention, and sales. Given the responsibility to perform supervisor duties such as handling escalated customers, team building, and training other employees.
06/2002 to 10/2008Sales Associate/TechniciansDiscount Tire Company | City, STATE, Performed technical analysis on vehicles to diagnose mechanical issues. Completed service and replaced parts while maintaining a relationship with the customer.
Selling products and services while maintaining high profit ratios per sale.
In charge of training new technicians on procedure, policy, and high efficiency.
06/2002 to 10/2008Sales Associate/TechniciansDiscount Tire Company | City, STATE, Performed technical analysis on vehicles to diagnose mechanical issues. Completed service and replaced parts while maintaining a relationship with the customer.
Selling products and services while maintaining high profit ratios per sale.
In charge of training new technicians on procedure, policy, and high efficiency.
to Bar ManagerCorazõn Club And Spa | City, STATE, Managed all aspects of the bar such as product supply, monetary accountability, employee training, and also performed bartending myself. Was also involved with multiple special events such as weddings, ceremonies, and private engagements
Accomplishments
Department Creation Assisted with creating two new departments; VICE and Pro. VICE is a dedicated Internet customer relations department dealing with high volume of email and chats. Pro is a collection of the absolute top representatives which take the high value and high risk customers to serve.
Customer Service Perfection. Went over 100 perfect customer surveys and received an award as the longest perfect streak by any Customer Pro.
Education
Expected in 2006Associate of Applied Science | Automotive ScienceUniversal Technical Institute, Huntersville, North CarolinaGPA:
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