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customer order specialist resume example with 17+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

Customer Order Specialist in Installed Sales at major home improvement retail company The Home Depot. Ten year associate with skills in customer services, ordering and order management. Background in installed sales for Doors, Windows, Kitchen Cabinets and Countertops.

Highlights
  • Organized
  • Customer Service
  • Time management
  • Multi-tasker

  • Main contact for customer after sale is complete
  • Keeping customer informed at every step of their install
  • Working directly with installer to coordinate measures and installs with customer

Accomplishments

Ten year associate with The Home Depot recognized by management as Operation Associate of the Month multiple times. The Home Depot started program to recognize excellence in customer service in 2010. Since the creation of this program I have been awarded 24 badges for Customer Service Excellence.

Experience
03/2007 to Current
Customer Order Specialist Syneron Candela Philadelphia, PA,

I consistently work with multiple customers and associates during the day, managing phone calls, coordinating measures and installs, and working directly with installers regarding issues that arise during and after install.

I working with customers from the time the measure is sold, coordinating special order after sale is made, scheduling with the installer, during the install, and through the labor warranty time period.

Due to years of service and knowledge with The Home Depot I am used as coverage in other areas of our store, such as Special Services Desk covering incoming phone calls and working with customers picking up orders from the store, Front End working on register and coordinating breaks and lunches for cashiers, Kitchen Backup Sales Associate working with customers on sales such as stock cabinet orders, counter top estimation and vanity top special orders.

08/2003 to 02/2007
Cashier - Front End Supervisor - Special Services Associate The Home Depot - 2301 City, STATE,

Started with The Home Depot as a Full Time Cashier Oct, '03. Within 90 days of employment I was promoted to Head Cashier, coordinating shift changes, breaks and lunches of Cashiers. Trained directly with Front End Supervisor on metric reporting of cashiers and used this information to help train cashiers on improving their sales and customer service skills.

Feb '05 transitioned into acting Front End Supervisor while supervisor was on leave. Heading the training for the entire front end team (30 associates) working directly with management on shrink issues, safety issues, and overall store issues.

March '05 transitioned to Service Desk Associate when Supervisor returned. This position allowed me to begin training in specialty areas of the store: Flooring, Doors and Windows, and Kitchens. Worked directly with customers in store and on phone with pickup of special orders, and resolving issues on special orders.

In March of '07 I had the opportunity to transfer to another store in The Home Depot.

Education
Expected in 2002
High School Diploma:
Presentation Academy - Louisville, KY
GPA:

Attended Presentation Academy 1999-2002 completed education to receive High School Diploma.

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Resume Overview

School Attended

  • Presentation Academy

Job Titles Held:

  • Customer Order Specialist
  • Cashier - Front End Supervisor - Special Services Associate

Degrees

  • High School Diploma

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