Customer Intelligence Analyst Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Gifted analyst bringing top-notch abilities in competitor analysis, business intelligence development and business trend assessment to promote company advancements and boost overall performance. Proactive and industrious in achieving targets by leveraging data and producing well-planned recommendations.

  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
Work History
Customer Intelligence Analyst, 08/2013 to Current
Vmware, Inc.Providence, RI,
  • Wine Category Captain - Bashas' Corp
  • Responsible for increasing both the chain as well as the distributor's over-all business.
  • Directly calls on the chain buyer and sells entire portfolio in an objective manner, adding in new distribution where it makes sense for the demographics of the individual store or clusters of stores.
  • Assists buyer define roles for each subcategory of wine and/or spirits and further assisting them to develop strategies to achieve goals.
  • Uses demographic data to cluster stores and market level syndicated data to obtain opportunities outside the retailer’s current product mix.
  • Provides a total category presentation to set sales tolerances, adjacencies and price flow.
  • Works closely with sales and sales management to identify market opportunities.
  • Recognizes product opportunities within respective categories and presents those new products to suppliers aligned with distributor.
  • Scorecard chain performance to communicate success to executives.
District Manager, 06/2008 to 08/2013
At&T PortablesLivermore, CA,
  • Manage a team of sales representatives; defines expectations, monitors progress, and counsels if expectations are not met
  • Develop and implement strategic sales plans to achieve company goals and initiatives
  • Direct sales development activity and coordinate sales distribution by establishing sales territories, quotas, and goals
  • Conduct sales meetings, product presentations, train, develop, and motivate team to foster the success of overall sales team
  • Call on key accounts in designated territory/region and work with sales management to develop overall sales strategies
  • Collaborate with key accounts in geographic region to improve distribution of product within set accounts
  • Align with supplier representatives to understand their brands, sales goals/projections, and support in securing additional market share through team's effective selling approach
  • Meet with key clients, assisting sale consultants with maintaining relationships and negotiating and closing deals
  • Analyze and control expenditures of division to conform to budgetary requirements
  • Prepare periodic sales reports showing sales volume, potential sales, and areas of proposed client base expansion
Sales Representative , 09/2001 to 06/2008
Newell BrandsMyrtle Beach, SC,
  • Build positive, credible, lasting customer relationships based on trust
  • Discover and identify customer business growth needs
  • Develop a customer business growth plan for each account
  • Analyze data and insights to increase sales, grow customer business, and better achieve objectives
  • Build a pipeline of selling opportunities to drive incremental sales above base business
  • Regularly and consistently pre-plan account visits with an agenda, service purpose, and selling opportunities
  • Prioritize sales activities to achieve objectives based on each customer business growth plan
  • Visit accounts regularly, capture visit notes, and build visit plans considering previous visit outcomes
  • Maintain deep knowledge of distributor products and correctly present and position them in each account
  • Propose selling solutions to each customer and win the sale using consultative selling skills
  • Achieve internal distributor and supplier objectives as prioritized by management
  • Manage customer issue resolution and seek additional opportunities to support the customer’s needs
  • Adapt the selling approach based on each customer’s buying styles and individual business needs
  • Be knowledgeable and experienced in all accounts staying current with what competitors are offering and how distributor products are positioned relative to the competition
  • Document and maintain account- and customer-specific information
  • Participate in sales meetings, on-site training, and supplier events as required
Bachelor of Science: Business Management, Expected in 05/2008
Grand Canyon University - Phoenix, AZ,

Focus on key functional areas, such as organizational behavior and management, servant leadership, human resources management, accounting, finance and marketing. Understand and evaluate methods for planning, organizing, leading and controlling performance in organizations.

  • Elected to Vice President for Student Body in 2007
  • Elected to Vice President for Finance Committee in 2007
  • Graduated with 4.0 GPA
  • Graduated University Honors
Associate of Applied Science: Fire Science, Expected in 05/1997
Central New Mexico Community College - Albuquerque, NM,
  • Wine Sommelier - Level 1 - Court of Master Sommeliers Americas (2019)
  • Wine and Spirits - Level 2 - Wine and Spirits Educational Trust (2019)
  • Certified Professional Category Manager - Category Management Assocation (2018)

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Resume Strength

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  • Length
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Resume Overview

School Attended
  • Grand Canyon University
  • Central New Mexico Community College
Job Titles Held:
  • Customer Intelligence Analyst
  • District Manager
  • Sales Representative
  • Bachelor of Science
  • Associate of Applied Science

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