Customer Data Technician02/2012 to CurrentCenturyLink CommunicationsThornton, CO
Accomplishment: Twenty-five (25) years of telecommunications industry experience demonstrating exceptional telephony and outside plant construction, maintenance, and repair practices.
Knowledge of multiple digital switching systems, various transmission systems and central office power systems Broadband installation and repair experience including the use of VoIP technologies.
Leadership positioning within the Customer Data Technician rankings including planning, direction, and monitoring of the newly formed Rapid Recovery department with Qwest Communications, Inc.
Strong knowledge of emerging and advanced telecommunications technologies and solutions that are currently being provided by CenturyLink.
High Capacity Circuit Design and Maintenance) Perform installation, testing, turn-up, and acceptance of circuit equipment including Voice, TDM, Optical IP Ethernet and emerging technologies.
Install, repair, maintain and/or adjust multiplex equipment, fiber optics, and switches; perform testing with the applicable testing centers and conduct final acceptance testing with the customer to ensure ready for service Troubleshoot customer circuits, network components, and infrastructure from the customer's premise up to the frame, and complete final testing and customer acceptance of service.
Utilize various testing devices, including but not limited to: frequency and data signal generators, transmission measuring sets, volt-ohm-meters, software programs, laptop programs.
Use test equipment and/or coordinate testing of customer lines with others including company and customer personnel, as well as with the assistance of the control and/or dispatch centers.
Resolve customer issues and problems regarding designed services, and ensure service is working to customer specifications Contact control and/or dispatch centers or other designated employees during tour for other assignments or jeopardy resolutions.
Provide information needed to close out work orders or trouble reports by indicating type of work performed, time and material charges, exception codes, field reporting codes and/or other related information.
Use computer or other device to interface with company systems and complete daily workload.
Customer Data Technician01/2000 to 01/2012Qwest Communications, IncThornton, CO
Rapid Recovery Technician, DS1/T1 Maintenance) Install, maintain/repair, remove, rearrange, program, test and troubleshoot residential/small business products and services, including but not limited to HSI, Networking, VDSL, and IPTV (e.g., PRISM), from the Service Network Interface (SNI) into the customer premise.
Run diagnostic test programs and analyze defects.
Test and repair various types of midrange computers and peripheral equipment using diagnostics.
Perform routine equipment maintenance.
Utilize test equipment (e.g., SmartClass Home) to confirm product/service functioning properly, to troubleshoot and take appropriate action, and/or to coordinate repair and service issues outside of the home/small business with the applicable test center or other designated employees Work well with others to achieve common goals and to foster a cooperative climate, as well as to work independently in the field with little supervision.
Network Technician01/1996 to 01/2000U. S. West Communications, IncBoulder, CO
Read and interpret customer service orders, repair tickets, technical (i.e., mechanical, electrical, digital) drawings, maps, blueprints, diagrams, etc., and perform specified work.
Place, install, splice, repair, maintain, and perform conformance testing of subscriber line, carrier plant and/or fiber optic plant; install and terminate associated power and grounding.
Locate, join, repair and rearrange cable and cable conductors in buildings and aerial or buried plant.
Place, rearrange, and/or remove all forms of outside plant and/or inside wiring cable (e.g., underground cable, buried cable, conduit, aerial cable, fiber optics, station wire).
Connect wires, fiber and cable to terminals, and attach/detach various kinds of hardware to wires, fiber, cables, buildings, and poles.
Maintain/repair and test copper cable and/or fiber optic cable in an underground, aerial, or buried environment.
Troubleshoot and resolve problems that may require cable repair, cable maintenance, air pressure, splicing, faultfinding, etc.
Interact with customers professionally and courteously via telephone or on the premises.
Review and discuss service order requirements with customers, evaluating customers' service needs in addition to recognizing and suggesting additional/alternative service as appropriate.
Perform specified work.
Confirm/update trouble reported or services ordered, review billing information, respond to questions on features/usages/applications/capabilities of equipment and services, review systems configuration.
Test equipment, lines and services to verify proper and working installation.