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customer account representative i resume example with 2+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Professional Summary

Results-driven communicator bringing progressive background in fast-paced and structured environments. Natural leader with exceptional skills in customer relations, administration and scheduling. Manages competing priorities with organized and resourceful approaches. Dedicated Team Member with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results in and out of the workplace. Motivated; learns quickly in fast-paced, high-volume environments. Consistently adheres to safety standards. Maintains open availability and flexibility to work various shifts.

Work History
Customer Account Representative I, 04/2022 to Current
CampbellsBarnstable, MA,
  • Make outbound and take inbound calls to resolve delinquent accounts
  • Execute day-to-day strategies and actively contribute to center performance objectives
  • Ensure actions are in compliance with company policies and laws
  • Adhere to attendance and scheduling requirements
  • Initiate contact with customers, third parties, vendors and other agencies to resolve accounts
  • Maximize productive time by utilizing effective time management skills
  • Accurately document collections and servicing activity in the appropriate system of record
  • Utilize collection tools appropriately
  • Perform other duties as assigned
  • Conform with all company policies and procedures
Production Team Leader, 11/2021 to 04/2022
Coca-ColaWaco, TX,
  • Monitored and evaluated teams, identifying and targeting opportunities for improvement.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Conducted routine inspections of incoming materials to check quality and compliance with established product specifications.
  • Collaborated with internal teams to streamline operations across materials handling, production and shipping.
  • Executed and devised business development strategies to attract and acquire new clients using content marketing, cold-calling and networking.
  • Used IMS (Inventory Management System) to prepare and submit database statistics, graphs and charts to accurately track financial movements.
Warehouse Production Associate, 05/2020 to 08/2020
South Carolina Job BoardKingstree, SC,
  • Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
  • Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.
  • Acknowledged safety issues and contacted shift supervisor regarding concerns and for quick resolution.
  • Maintained strong vendor connections by arranging pricing and delivery structures and managing specific shipment or paperwork concerns.
  • Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
Tutor, 10/2018 to 03/2020
Self-employedCity, STATE,
  • Planned lessons for allotted time to strengthen weak subjects and build skills.
  • Collaborated with students to complete homework assignments, identify lagging skills and correct weaknesses.
  • Taught students remotely via pre-recorded and live video sessions.
  • Stressed importance of good study habits by encouraging students to create personalized study plans.
  • Tracked learning progress to identify opportunities to enhance tutoring methods and help students achieve measurable academic goals.
  • Provided early intervention assistance to struggling students.
Affiliations

Young Marines of the Marine Corps League - 2014-2020

The Lone Guard (Professional Armed Exhibition Drill Team) - 2019-Present


Certifications
  • Secret-Level Security Clearance: US Government
  • Certified in CPR & Advanced First Aid
Skills
  • Technical Skills

- Proficient in all MS-Office products

- Knowledgeable in major operating systems (macOS, Windows 7, 8, 10)

- Advanced-level comprehension of productivity and performance-tracking systems

- Educated in the use of Python Coding Language

  • Personal Skills

- Servant Leadership

- Eloquence in Speech & Communication

- Interpersonal Communication

- Problem Solving

- Fluidity & Adaptability

- Team Oriented Mindset

- Time Management

- Multitasking and
Prioritization

- Information Analysis

- Decision Making under Pressure

- Positive & Productive Attitude

Education
Bachelor of Science: Engineering , Expected in
Texas A&M University - College Station, TX
GPA:
  • Member of Texas A&M Corps of Cadets
  • Member of Naval Reserve Officer Training Corps (NROTC)
  • Awarded NROTC 4 Year Scholarship
  • Awarded Jesse Easterwood Scholarship
  • Held Recruiting Corporal Position (2021-2022)


Extensive coursework in Principals of Leadership & Management

Completed coursework in Public Speaking & Interpersonal Communication

High School Diploma: , Expected in 06/2020
Ronald Reagan High School - San Antonio, TX,
GPA:
  • Member of Army Junior Reserve Officer Training Corps (JROTC)

Awarded:

- Cadet-Of-The-Year

- American Legion Award for Military Excellence

- Horace L Hunley Leadership Award

- Superior Cadet


Leadership Positions Held (appointed):

- Battalion Commander

- Armed Drill Team Commander

- Armed Color Guard Commander


  • Academic Achievements

- Summa Cum Laude

- NEISD Superintendent's Award

- College Board AP Scholar with Distinction

- National Merit Semi-finalist



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Resume Overview

School Attended

  • Texas A&M University
  • Ronald Reagan High School

Job Titles Held:

  • Customer Account Representative I
  • Production Team Leader
  • Warehouse Production Associate
  • Tutor

Degrees

  • Bachelor of Science
  • High School Diploma

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