Livecareer-Resume
Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Career Overview

Highly enthusiastic customer service professional with over 20 years of client interface experience seeking a management position with a company that will utilize my experience and skills to meet business objectives and support commitments to customer service, employee development, and continuous advancement.

Core Strengths
  • Strong organizational skills
  • Energetic work attitude
  • Adaptive team player
  • Customer service expert
  • Active listening skills
  • Courteous demeanor
  • Proficient in the following software programs:
  • Microsoft Office 2010
  • Lotus Notes
  • Alliance Data Systems
  • Hexagram STAR AMR System 7
  • Maximo
Accomplishments

Customer Service/Assistance

  • Worked with company systems such as Digital Dashboard and diligently completed all assigned tasks, working overtime as needed.
  • Contributed to monthly billing of over $30M of billable revenue.
  • Created Standard Operating Procedures (SOP) manual and assisted with training of all incoming Customer Account Representatives.
  • Researched, calmed and rapidly resolved client conflicts to ensure accurate and timely billing of accounts.
Work Experience
2006 to Current
Customer Account Representative Otter Tail Corporation Fargo, ND,
  • Researches and resolves complex billing and metering issues.
  • Performs various accounting functions including cash controls and adjustments.
  • Reconciles daily sales journal output from customer billing and information systems.
  • Issues directives to field operators to perform various diagnostic tests and analysis.
  • Monitors processing of all meter related service orders.
  • Analyzes usage history to ensure accurate billing; update account meter readings and customer information as necessary; disseminate service orders.
  • Provides controls for service order processing by incorporating best business practices.
  • Establishes new premises in customer information system including metering setup and billing.
  • Evaluates information on inactive meter advances, theft of service and approvals for billing.
  • Assists with creating new processes and testing of billing systems for increasing customer service satisfaction.
09/2004 to 2006
Customer Care Associate Emd Millipore Austin, TX,
  • Responded to inquiries received over the Water Bill Action line.
  • Applied analytical and evaluative methods to provide sufficient information to resolve substantive issues and problems.
  • Reviewed customer's total situation in establishing payment plans, high bill investigations, holds, and acceptable payments for service restoration.
  • Prepared adjustments on accounts.
  • Distributed customer correspondence and incoming faxes to appropriate departments or personnel.
  • Received, logged and processed new accounts.
2002 to 09/2004
Customer Service Supervisor Houghton International Inc. Whittier, CA,
  • Answered Multi-line phone system.
  • Assisted clients with all concerns and questions.
  • Entered and retrieve work-orders for purchasing and disbursement.
  • Inputted, updated and maintained client records; used discernment when supplying information.
  • Processed cash, check, and credit card payments.
  • Balanced credit card purchasing on a daily and weekly basis.
  • Monitored work of customer service representative(s) and dispatch agent(s).
  • Reviewed all documents upon departure, for quality assurance.
  • Conducted follow up calls for billing issues.
  • Entered and retrieve Internet shipping and delivering data.
01/2000 to 11/2001
Assistant Supervisor / CSR Lead Star Power Communications City, STATE,
  • Assisted Customer Service Representatives in dealing with customers' basic concerns and questions.
  • Trained, coached and directed Customer Service Representatives.
  • Intervened when calls were escalated, being the first point of management contact.
  • Interfaced with customers to ensure resolution of service problems while re-establishing good customer service relations.
  • Submitted Customer Service Representatives timesheets, implemented and enforced policy and procedures through, education and team meetings.
  • Answered incoming calls in an effective and timely manor maintaining a level of service set forth by the company and the FCC.
  • Accessed Bell Atlantic telephone records for installation and completion dates, assisting customers on how to use telephony and cable products.
  • Processed credit card payments: enter adjustments, and updating information on customer records.
  • Placed orders and dispatched techs for trouble calls on a daily basis.
Educational Background
Expected in 2007
Certificate: Supervisory Skills for Non-Supervisors
DC Water - Washington, DC
GPA:
Expected in 2005
Certificate: Customer Service Certificate of Excellence
DC Water - Washington, DC
GPA:
Expected in 1997
Certificate Program - MS Office Professional: Business
American Institute of Business - Buffalo, NY
GPA:
Expected in 1994
Certificate Program - Travel Industry Training: Travel, Tourism and Business
The Boyd School - Pittsburgh, PA
GPA:
Skills
  • Professional and friendly
  • Careful and active listener
  • Strong public speaker
  • Multi-tasking
Additional Information

AWARDS

  • Presidents Honor & Perfect Attendance Award, 10/1994

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Disclaimer

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score
could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

77Average

resume Strength

  • Length
  • Personalization
  • Target Job
  • Typos

Resume Overview

School Attended

  • DC Water
  • DC Water
  • American Institute of Business
  • The Boyd School

Job Titles Held:

  • Customer Account Representative
  • Customer Care Associate
  • Customer Service Supervisor
  • Assistant Supervisor / CSR Lead

Degrees

  • Certificate
  • Certificate
  • Certificate Program - MS Office Professional
  • Certificate Program - Travel Industry Training

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in: