To obtain a challenging position that allows me to utilize my current skills and education to assist in advancing a business that offers a stable employment opportunity and to find a position where I am able to learn new skills and business and technological advancements.
Highlights
Work well under pressure as part of a team
Polite, respectful, and courteous manners
Responsible, efficient, and flexible
Meticulous worker; attentive to quality and detail
Ability to elicit confidence and build rapport
Talented in problem solving and office system design
Proficient in Microsoft Office programs
Ability to type 40 wpm+
Three years of education in the Business Administration field to include knowledge of the Human Resources and Business functions
Competent at managing responsibilities in a high-volume atmosphere
Skilled at interacting with customers of all socioeconomic backgrounds
Hard worker, quick learner, and ability to assume responsibility
Possess excellent communication and inter-personal skills
Accomplishments
Promoted to Human Resource Assistant from a Special Police Officer position as a result of consistently providing outstanding customer service and demonstrating exceptional administrative functions. Resolved customer complaints by identifying problems and taking appropriate corrective action; earning top customer acknowledgment of the month.
Experience
11/2013 to 07/2014
Customer Account RepresentativeOtter Tail Corporation – Washington, IL,
Communicate with multiple departments to handle, process and resolve customer disputes
Evaluate the nature of all disputes and grant adjustment if applicable
Operate computer, printer, copier, fax, and other standard office equipment
Verify images in preparation of invoicing customers
Invoice processing utilizing Venture software entering, correcting and retrieving data using spreadsheets and word-processing software.
Commercial, Non-Revenue and Individual account enrollment to include data entry of customer's information
Perform Account verifications
Perform Payment Processing while maintaining confidentiality of customers banking and checking account information
Count Cash at beginning and end of shifts
Balance currency, cash and checks in cash drawer at end of shift
Record all transactions
Process routine account transactions
Open customers Pay-by-Plate accounts
04/2012 to 08/2013
Mental Health Technician Hca – Manchester, TN,
Provide hands-on direct care to developmentally and emotionally disabled adolescent residents as well as those suffering from mental illness to include psychosis.
Assist in the implementation of various options, including psychoanalytic, somatic, behavioral, humanistic and psycho pharmaceutical treatments of mental illness.
Report changes in patient mental and physical health, as well as problems, issues and concerns with patient reactions to medications being used.
Consult with and counsel clients regarding the therapies and treatment options (including medication, behavioral interventions, counseling and group therapy or individual therapy Provide weekly reports of progress Conduct drug testing's on residents prior to admitting Provide clerical and administrative support as needed as well as coordinate and manage multiple priorities and projects as needed.
Greet and assist visitors and patients.
Coordinate with funeral homes for disposition of deceased remains.
Secure daily cash safe Monitor multiple CCTV; conduct daily logs, and all other duties required by the health system while following company policy.
Maintain confidentiality of patient valuables, personal information and health records.
Use good interpersonal communication skills to gain patients cooperation and resolve conflicts.
Provide engagement and support services to patients engaging in risky behavior.
2011 to 04/2012
Customer Support Representative Descartes Systems Group – Miami, FL,
Provide assistance to phone customers relative to inquiries, equipment operation or problems, repair status, and complaints on all consumer and professional products.
Data entry of information obtained from inventory products.
Coordinating parts inventory and fulfillment.
Estimating all products.
2008 to 2011
Special Police Officer/Human Resources AssistantAllied Barton Security Services – City, STATE,
First point of contact for all vendors, visitors and tenants
Perform receptionist functions
Receive and distribute packages and mail to appropriate contacts
Create memorandums for building communication, utilizing Microsoft Office Programs
Inventory management
Respond to emails in communication with property management
Access entry control
Maintain logs of building population to include issuing access badges when necessary.
Explain company personnel policies, benefits, and procedures to employees or job applicants.
Process, verify, and maintain documentation relating to personnel activities such as staffing, recruitment, training, grievances, performance evaluations, and classifications.
Process and review employment applications in order to evaluate qualifications or eligibility of applicants.
Answer questions regarding examinations, eligibility, salaries, benefits, and other pertinent information
Education
Expected in 2015
AAS: Business Administration Kaplan University - , GPA:
Business Administration
Expected in 2005
High School Diploma: Denbigh High School - Newport News, VA GPA:
Skills
Ability to plan, organize and prioritize work
Ability to obtain and process information
Ability to communicate effectively
Ability to make decisions and solve problems without little to no supervision
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
