Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -

To obtain a challenging position that allows me to utilize my current skills and education to assist in advancing a business that offers a stable employment opportunity and to find a position where I am able to learn new skills and business and technological advancements.

  • Work well under pressure as part of a team
  • Polite, respectful, and courteous manners
  • Responsible, efficient, and flexible
  • Meticulous worker; attentive to quality and detail
  • Ability to elicit confidence and build rapport
  • Talented in problem solving and office system design
  • Proficient in Microsoft Office programs
  • Ability to type 40 wpm+
  • Three years of education in the Business Administration field to include knowledge of the Human Resources and Business functions
  • Competent at managing responsibilities in a high-volume atmosphere
  • Skilled at interacting with customers of all socioeconomic backgrounds
  • Hard worker, quick learner, and ability to assume responsibility
  • Possess excellent communication and inter-personal skills


Promoted to Human Resource Assistant from a Special Police Officer position as a result of consistently providing outstanding customer service and demonstrating exceptional administrative functions. Resolved customer complaints by identifying problems and taking appropriate corrective action; earning top customer acknowledgment of the month.

11/2013 to 07/2014
Customer Account Representative Otter Tail Corporation Washington, IL,
  • Communicate with multiple departments to handle, process and resolve customer disputes
  • Evaluate the nature of all disputes and grant adjustment if applicable
  • Operate computer, printer, copier, fax, and other standard office equipment
  • Verify images in preparation of invoicing customers
  • Invoice processing utilizing Venture software entering, correcting and retrieving data using spreadsheets and word-processing software.
  • Commercial, Non-Revenue and Individual account enrollment to include data entry of customer's information
  • Perform Account verifications
  • Perform Payment Processing while maintaining confidentiality of customers banking and checking account information
  • Count Cash at beginning and end of shifts
  • Balance currency, cash and checks in cash drawer at end of shift
  • Record all transactions
  • Process routine account transactions
  • Open customers Pay-by-Plate accounts
04/2012 to 08/2013
Mental Health Technician Hca Manchester, TN,
  • Provide hands-on direct care to developmentally and emotionally disabled adolescent residents as well as those suffering from mental illness to include psychosis.
  • Assist in the implementation of various options, including psychoanalytic, somatic, behavioral, humanistic and psycho pharmaceutical treatments of mental illness.
  • Report changes in patient mental and physical health, as well as problems, issues and concerns with patient reactions to medications being used.
  • Consult with and counsel clients regarding the therapies and treatment options (including medication, behavioral interventions, counseling and group therapy or individual therapy Provide weekly reports of progress Conduct drug testing's on residents prior to admitting Provide clerical and administrative support as needed as well as coordinate and manage multiple priorities and projects as needed.
  • Greet and assist visitors and patients.
  • Coordinate with funeral homes for disposition of deceased remains.
  • Secure daily cash safe Monitor multiple CCTV; conduct daily logs, and all other duties required by the health system while following company policy.
  • Maintain confidentiality of patient valuables, personal information and health records.
  • Use good interpersonal communication skills to gain patients cooperation and resolve conflicts.
  • Provide engagement and support services to patients engaging in risky behavior.
2011 to 04/2012
Customer Support Representative Descartes Systems Group Miami, FL,
  • Provide assistance to phone customers relative to inquiries, equipment operation or problems, repair status, and complaints on all consumer and professional products.
  • Data entry of information obtained from inventory products.
  • Coordinating parts inventory and fulfillment.
  • Estimating all products.
2008 to 2011
Special Police Officer/Human Resources Assistant Allied Barton Security Services City, STATE,

  • First point of contact for all vendors, visitors and tenants
  • Perform receptionist functions
  • Receive and distribute packages and mail to appropriate contacts
  • Create memorandums for building communication, utilizing Microsoft Office Programs
  • Inventory management
  • Respond to emails in communication with property management
  • Access entry control
  • Maintain logs of building population to include issuing access badges when necessary.
  • Explain company personnel policies, benefits, and procedures to employees or job applicants.
  • Process, verify, and maintain documentation relating to personnel activities such as staffing, recruitment, training, grievances, performance evaluations, and classifications.
  • Process and review employment applications in order to evaluate qualifications or eligibility of applicants.
  • Answer questions regarding examinations, eligibility, salaries, benefits, and other pertinent information
Expected in 2015
AAS: Business Administration
Kaplan University - ,

Business Administration

Expected in 2005
High School Diploma:
Denbigh High School - Newport News, VA
  • Ability to plan, organize and prioritize work
  • Ability to obtain and process information
  • Ability to communicate effectively
  • Ability to make decisions and solve problems without little to no supervision

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School Attended

  • Kaplan University
  • Denbigh High School

Job Titles Held:

  • Customer Account Representative
  • Mental Health Technician
  • Customer Support Representative
  • Special Police Officer/Human Resources Assistant


  • AAS
  • High School Diploma

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