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Customer Account Representative Resume Example

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CUSTOMER ACCOUNT REPRESENTATIVE
Summary

Personable and dedicated Customer Service Representative with extensive experience in aluminum industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Skills
  • Credit card payment processing
  • Customer relations
  • Inbound and outbound calling
  • Data evaluation
  • Sales expertise
  • Process optimization
  • System implementation
  • Organizational strengths
  • Quality control
  • Problem-solving abilities
  • Inventory control
  • Stockroom procedures
  • Shipping and receiving understanding
  • Report creation
  • Active listening
  • Freight operations
  • Courteous demeanor
  • Office equipment proficiency
  • Quality assurance controls
  • Call center experience
  • Promotional support
  • High-energy attitude
  • Retail sales customer service
Experience
09/2019 - CurrentCustomer Account RepresentativeBRT Extrusions Inc. | Niles, OH
  • Addressed customer service inquiries quickly and accurately.
  • Delivered high level of service and support to each customer, paving way for future business opportunities.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Reviewed account and service histories to identify trends and issues.
  • Fulfilled administrative duties such as phone, email, fax and pricing spread sheet.
  • Acknowledged customer of orders placed.
  • Manage 217 world wide customer base files, with current pricing spread sheets, customer parts and die's currently active, and current ship and bill to address's.
  • Create work order's for the production press's.
  • Currently using Epic's and Outlook.
  • Delivery update's for orders that are complete weekly and open order reports to check for overage's.

managed 217 customer files with updated ship to and bill to address's.

05/2018 - 03/2019Quality Control InspectorCanfield Industries LLC | Boardmen , OH
  • Consulted with engineers to resolve quality, production and efficiency problems.
  • Developed and implemented best practices for defect prevention and continuous improvement.
  • Conferred with scientific, engineering and technical personnel to resolve design, research and testing problems.
  • Used specialized tools to take precise measurements of various aspects of samples.
  • Worked with engineers to facilitate research and development testing, correct mechanical failures and generate technical specifications prior to release.
  • Reviewed drawings and blueprints to determine appropriate level of inspection required.
  • Completed and signed off on repair and maintenance documentation for submission to customer files.
  • Inspected quality of finished products, making minor repairs to meet project expectations.
  • Trained newly hired employees by explaining company procedures, job duties and performance expectations.
03/2017 - 08/2018Store ManagerCertified Oil | Warren , OH
  • Processed shipments and maintained stock shelf organization.
  • Oversaw inventory tracking, management and physical inventory counts.
  • Supervised and led department managers while overseeing performance and productivity of employees.
  • Shared product knowledge with customers and made personal recommendations, which boosted upselling and cross-selling.
  • Built loyal customer base by delivering excellent service and stocking in-demand products.
  • Fulfilled administrative duties, including, completing and filling all paperwork.
  • Acknowledged customer issue's and resolved their problems quickly and efficiently following company procedures.
03/2010 - 03/2017Server /Assistant ManagerPizza Hut | Warren , Oh
  • Fulfilled administrative duties, including : completing and filling paperwork, by computer, Email, written and by Fax.
  • Processed employee payroll and managed revenue.
  • Managed all money transactions and bank procedures.
  • Recruited, trained and supervised a staff of 15 +.
  • Calculated inventory an ordered merchandise to ensure success.
  • Planned and executed staff scdhedule.
  • Built long term customer relations.
  • Driven sales goals by 90% to achieve monthly quotas.
  • Organized for success for all inspections.
  • Face to face, Emails, phone and fax interaction with customers, district manager and etc..
  • Maintained positive work ethic and commitment to providing excellent service to improve operations efficiency and customer satisfaction.
Education and Training
05/2001High School Diploma
Crestview High School | Columbiana, OH
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Resume Overview

Companies Worked For:

  • BRT Extrusions Inc.
  • Canfield Industries LLC
  • Certified Oil
  • Pizza Hut

School Attended

  • Crestview High School

Job Titles Held:

  • Customer Account Representative
  • Quality Control Inspector
  • Store Manager
  • Server /Assistant Manager

Degrees

  • 05/2001 High School Diploma

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