Customer Account Representative Resume Example
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CUSTOMER ACCOUNT REPRESENTATIVE
Summary
Persuasive, self-motivated leadership professional with expertise in expanding network connections. Skilled at introducing products, educating clients, and implementing pricing strategies. Specializes in developing new territories and discerning customer needs to deliver solutions. Organized and detail-oriented professional with 5 years of experience in customer service, account management and employee leadership. Client-focused with strong relationship-building abilities. Known for excellent communication skills; bilingually fluent in English and Spanish. Customer-oriented, strategic-thinking Customer Service with 5 years of experience in building relationships, cultivating partnerships, retaining top accounts and growing profit channels by establishing trust. Highly persuasive professional known for exceeding targets.
Skills
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Experience
Cleveland-Cliffs Inc. | Princeton , WVCustomer Account Representative01/2021 - Current
- Worked with clients to identify optimal price and service packages.
- Reached out to customers to assess satisfaction levels and current needs.
- Increased sales volume by effectively managing over 200 accounts and product installations.
- Received and processed client payments, and updated accounts.
- Reviewed accounts for delinquencies and other ongoing issues.
Abc Fine Wine | Ponte Vedra Beach , FLAssistant Store Manager10/2019 - 01/2021
- Leveraged ERP software to coordinate and enhance inventory delivery.
- Recruited and hired individuals demonstrating passion, dedication and added value to team.
- Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
- Handled scheduling for two store shifts across 7-day work weeks to promote proper and adequate staffing.
- Fielded customer complaints, resolved disputes and answered questions to promote store engagement and effectiveness.
- Coached and developed store associates through formal and informal interactions.
- Maintained retail store presentation by overseeing merchandise replenishment, customer courtesy and inquiry response.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
- Oversaw aspects of maintenance, inventory and daily activity management to provide optimized retail environment .
- Conducted analysis to address productivity and employee needs, resulting in improved employee morale.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
- Encouraged professional growth and talent development in associates to increase performance in all areas.
Abc Fine Wine | Saint Petersburg , FLAssistant Store Manager04/2018 - 10/2019
- Leveraged ERP software to coordinate and enhance inventory delivery.
- Recruited and hired individuals demonstrating passion, dedication and added value to team.
- Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
- Handled scheduling for two store shifts across 7-day work weeks to promote proper and adequate staffing.
- Fielded customer complaints, resolved disputes and answered questions to promote store engagement and effectiveness.
- Coached and developed store associates through formal and informal interactions.
- Maintained retail store presentation by overseeing merchandise replenishment, customer courtesy and inquiry response.
- Achieved or exceeded business plans on consistent basis by engaging employees in key processes.
- Oversaw aspects of maintenance, inventory and daily activity management to provide optimized retail environment .
- Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
- Assessed, optimized and elevated operations to target current and expected demands.
- Collaborated with visual merchandising team to develop strategies to drive profitability.
- Conducted analysis to address productivity and employee needs, resulting in improved employee morale.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Encouraged professional growth and talent development in associates to increase performance in all areas.
- Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
Spartannash | Falls City , NECustomer Service Manager08/2016 - 04/2018
- Assessed departmental operations to determine areas for customer service improvement and support.
- Oversaw addressing of customer requests for friendly, knowledgeable service and support.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Decreased process lags by training customer service representatives and planning advanced staff development.
- Communicated sales targets and worked with front-line supervisors to enhance revenue numbers and promotional techniques.
- Grew sales floor employee team while expanding service delivery.
- Drove quality customer experiences by leading retention strategy development and conflict resolution to improve overall support delivery.
- Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
- Interviewed, hired and trained new quality-focused customer service representatives.
- Helped customers work within established systems to achieve desired results and maintain company loyalty.
Education and Training
Purdue Global University | CityBachelor of Science in Legal Studies And Service
Fivay High School | City, StateHigh School Diploma05/2016
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School Attended
- Purdue Global University
- Fivay High School
Job Titles Held:
- Customer Account Representative
- Assistant Store Manager
- Customer Service Manager
Degrees
- Bachelor of Science in Legal Studies And Service
High School Diploma
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