, , 100 Montgomery St. 10th Floor (555) 432-1000 , resumesample@example.com Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
Safety Oversight
Employee coaching
Employee performance evaluation
Vendor relationship management
Facilities maintenance
Inventory monitoring
Safety protocols
Critical thinking
Time management
Supervision
10/2017 to 04/2021 Custodian Supervisor Wegmans Food Markets, Inc. | East Syracuse , NY ,
Supervised facility operations, including preventive maintenance projects, employee tasks and performance and adherence to safety standards.
Checked and stocked inventory throughout facility to meet expected demands.
Safely and efficiently finished repairs while supporting team members with tasks.
Adhered to strict operation and maintenance regulations by following instructions and observing guidelines.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
06/2013 to 10/2017 Restaurant Manager Pitfire | Los Angeles , CA ,
Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
Performed opening and closing procedures each day.
Developed and deepened professional relationships with vendors, negotiated contracts and monitored performance.
Managed daily operations and processes, including reservations, budgeting and forecasting.
Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.
Performed restaurant walk-throughs to gauge timeliness and excellent service quality.
Efficiently resolved problems or concerns to satisfaction of all involved parties.
Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
Managed accounts payable, accounts receivable and payroll.
09/2012 to 10/2014 Customer Service Representative Rentokil Initial | Griffin , GA ,
Assisted customers in making payments on accounts and setting up payment plans.
Fielded customer complaints and queries, fast-tracking them for problem resolution.
Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion.
Confirmed delivery of orders and troubleshot missed delivery dates, shortages and overages.
Escalated customer concerns, store issues and inventory requirements to supervisors.
Made outbound calls to obtain account information.
Answered 100 + inbound calls per day and directed to individuals or departments.
Set up and activated customer accounts.
Supported operational improvements and resolution of problems to deliver top-notch customer service.
Strengthened traceability by developing organization systems for client contracts, records, reports and agendas.
Exceeded company productivity standards on consistent basis.
Assessed customer needs and upsold products and services to maximize sales.
Consulted with customers to determine best methods to resolve service and billing issues.
Asked probing questions to determine service needs and accurately input information into electronic systems.
Upheld strict quality control policies and procedures during customer interactions.
De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
01/2008 to 02/2014 Food Server Boyd Gaming, Inc. | Opelousas , LA ,
Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Completed final preparations of dishes and quickly delivered items to customers.
Relayed orders and special requests to cooks.
Calculated charges, issued table checks and collected payments from customers.
Prepared salads, appetizers and garnishes to assist kitchen staff.
Provided exceptional service to high volume of daily customers.
Cleared table and bussed dishes to allow for quick setups.
Maintained accuracy while handling payments, giving change and printing receipts to customers.
Stocked server areas with supplies before, during and after shifts.
Resolved customer concerns with friendly and knowledgeable service.
Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
Developed strong and lasting resident relationships.
Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
Implemented sanitary food handling, holding and service protocols.
Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Operated POS terminals to input orders, split bills and calculate totals.
Completed opening and closing checklists to facilitate smooth restaurant operations.
Promoted desserts, appetizers and specialty drinks to optimize sales.
Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
Cross-trained as host and helped with tasks such as greeting diners and escorting guests.
Plated food and assessed plate presentation to maintain highest standard of food quality.
Requested photo identification from patrons ordering alcoholic beverages to verify legal age of consumption.
Expected in | Business Management And Accounting Sowela Technical Community College , Lake Charles , LA GPA:
Expected in 05/1999 High School Diploma | Sam Houston High School , Lake Charles , LA GPA:
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