Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary
Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
Skills
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Experience
10/2017 to 04/2021 Custodian Supervisor Wegmans Food Markets, Inc. | East Syracuse, NY,
- Supervised facility operations, including preventive maintenance projects, employee tasks and performance and adherence to safety standards.
- Checked and stocked inventory throughout facility to meet expected demands.
- Safely and efficiently finished repairs while supporting team members with tasks.
- Adhered to strict operation and maintenance regulations by following instructions and observing guidelines.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
06/2013 to 10/2017 Restaurant Manager Pitfire | Los Angeles, CA,
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Performed opening and closing procedures each day.
- Developed and deepened professional relationships with vendors, negotiated contracts and monitored performance.
- Managed daily operations and processes, including reservations, budgeting and forecasting.
- Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.
- Performed restaurant walk-throughs to gauge timeliness and excellent service quality.
- Efficiently resolved problems or concerns to satisfaction of all involved parties.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
- Managed accounts payable, accounts receivable and payroll.
09/2012 to 10/2014 Customer Service Representative Rentokil Initial | Griffin, GA,
- Assisted customers in making payments on accounts and setting up payment plans.
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion.
- Confirmed delivery of orders and troubleshot missed delivery dates, shortages and overages.
- Escalated customer concerns, store issues and inventory requirements to supervisors.
- Made outbound calls to obtain account information.
- Answered 100+ inbound calls per day and directed to individuals or departments.
- Set up and activated customer accounts.
- Supported operational improvements and resolution of problems to deliver top-notch customer service.
- Strengthened traceability by developing organization systems for client contracts, records, reports and agendas.
- Exceeded company productivity standards on consistent basis.
- Assessed customer needs and upsold products and services to maximize sales.
- Consulted with customers to determine best methods to resolve service and billing issues.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Upheld strict quality control policies and procedures during customer interactions.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
01/2008 to 02/2014 Food Server Boyd Gaming, Inc. | Opelousas, LA,
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
- Completed final preparations of dishes and quickly delivered items to customers.
- Relayed orders and special requests to cooks.
- Calculated charges, issued table checks and collected payments from customers.
- Prepared salads, appetizers and garnishes to assist kitchen staff.
- Provided exceptional service to high volume of daily customers.
- Cleared table and bussed dishes to allow for quick setups.
- Maintained accuracy while handling payments, giving change and printing receipts to customers.
- Stocked server areas with supplies before, during and after shifts.
- Resolved customer concerns with friendly and knowledgeable service.
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Developed strong and lasting resident relationships.
- Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
- Implemented sanitary food handling, holding and service protocols.
- Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
- Operated POS terminals to input orders, split bills and calculate totals.
- Completed opening and closing checklists to facilitate smooth restaurant operations.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Cross-trained as host and helped with tasks such as greeting diners and escorting guests.
- Plated food and assessed plate presentation to maintain highest standard of food quality.
- Requested photo identification from patrons ordering alcoholic beverages to verify legal age of consumption.
Education and Training
| Business Management And Accounting Sowela Technical Community College, Lake Charles, LA
Expected in 05/1999 High School Diploma | Sam Houston High School, Lake Charles, LA
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Resume Overview
School Attended
- Sowela Technical Community College
- Sam Houston High School
Job Titles Held:
- Custodian Supervisor
- Restaurant Manager
- Customer Service Representative
- Food Server
Degrees
- Some College (No Degree)
- High School Diploma
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