custodian lakeview middle school resume example with 20+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - : - -
Professional Summary
Solutions-oriented IT professional possessing experience in business analysis, development, quality assurance testing, help desk and PeopleSoft ERP. Displayed strength in acquiring internal systems application knowledge to support customer service requirements. A facilitator of action between IT, functional, technical, development and external parties to meet organizational needs. Proven adaptability in various business areas related to government, finance, information technology, safety, workers compensation and railroad industry.
Core Qualifications
  • SQL 
  • MS Excel/Word
  • MS Access/Visio 
  • Requirements Gathering
  • As-Is To-Be Diagram Analysis
  • Application Support 
  •  PeopleSoft/App Designer
  •  Toad/PFE
  •  Mainframe IBM Utilities
  • Cobol/Cobol II
  • Collaborative Documentation
  • Effective Communicator
  • Issue Resolution
  • Critical Thinking
  • Use Case
  • User Acceptance Testing
  • Test Scripts
  • Data Validation
  • SDLC Process
  • Query Development  
2017 to Current
Custodian (Lakeview Middle School) Scientific Games Duluth, GA,
  • Perform major interior building cleaning tasks, related to maintain a safe, clean and hygienic environment for staff, students and other patrons utilizing the building.
  • Perform ongoing interior/exterior maintenance tasks to maximize useful life of district building assets.
  • Set up/clean up facilities for student and adult events.
  • Make minor building repairs or report as necessary.
  • Maintain a professional relationship with students, faculty, administration and community patrons.
08/2016 to Current
Cashier - Wine & Spirts Anser Arlington, VA,
  • Expedite customer transactions with high accuracy.
  • Excellent customer service related to pricing, special orders, onsite stock/seasonal products.
  • Monitor designated areas for stocking needs.
  • Work with vendors for product delivery and return.
  • Responsible for department closing activities.​​
06/2013 to 04/2015
Business Analyst Altec New Castle, DE,
  • Provided requirements gathering and analysis.
  • Performed business process reviews to promote efficiencies.
  • Utilized workflow and as-is-to-be scenarios.
05/2007 to 06/2013
IT Specialist Carestream Ca, CA,
  • Supported RFQ documentation seeking single source vendor for ordinance and video requirements.
  • Performed analysis of DOXO system for cost effectiveness to reduce or eliminate costs associated to check and credit card payments, print and postage.
  • Performed PeopleSoft development and testing to support HR Recruitment Workforce GUI interface changes for external job applications.
  • Provided support for PeopleSoft 8.4 and 8.9 upgrades.
  • Project lead for facilitating IT on-site and remote support of annual open enrollment process.
01/2007 to 05/2007
Systems Analyst 22Nd Century Technologies Chipley, FL,
  • Displayed leadership to facilitate active collaboration between IT and departments for user requests that had no forward moving activity for resolution.
  • Reviewed and assisted department submissions of technology request forms for IT requests or needs.
  • Provided PeopleSoft application support to document processes, identify system inefficiencies, resolutions and training opportunities.
02/2006 to 01/2007
Contractor Agreeya Solutions Newbury Park, CA,
  • PeopleSoft Client Support Team (8.4 Finance - Functional), City of Kansas City, Missouri.
  • Help Desk support of PeopleSoft Purchasing, Accounts Payable and Workflow case issue resolution.
  • Facilitate functional, technical and user coordination for coding, testing, implementation and review for closure of reported issues.
  • Generated user documentation for training.
  • PeopleSoft query development user training/support.
03/1998 to 01/2005
Programmer Analyst II National Association Of Insurance Commissioners City, STATE,
  • PeopleSoft 8.2/8.3 development and support of Purchasing, Asset Management for Inventory and Receiving modules.
  • Query development for ad-hoc requests.
  • Query user training assistance.
  • Supported  internal customer Tracker production issue queue.
  • Conversion of legacy data.
11/1988 to 11/1997
Mainframe Programmer Kansas City Southern Railway City, STATE,
  • IBM Mainframe analysis, development, testing and implementation of  revenue accounting summarized billing enhancements, hazardous waybill standardization, year 2000 compliance, record back up and purge process and railroad acquisition accounting system conversion format standards.
01/1977 to 11/1988
Yard Clerk/General Office Clerk, Keypunch Operator, Payroll, Rate Clerk Kansas City Southern Railway City, STATE,
  • Cross-functional knowledge achieved in various areas - Accounts payable, accounts receivable, building maintenance, keypunch data entry, payroll, rates and rail yard services.
05/1975 to 01/1977
Securities Industry Clerk B. C. Christopher & Company City, STATE,
  • Responsible for cash and stock certificate processing.
  • Preparation and submission of stock collateral loan deposit with New York Stock Exchange.
  • Monitoring customer margin "loan to value" account balances.
Expected in 1975 to to
High School Diploma:
- ,
Expected in to to
Various - Mid-America Regional Council (Professional Development) 2012-2014 Horizons (Software) 2008-2012 PeopleSoft/Oracle (Professional Development) 2001-2012 City of Kansas City, Missouri (Customer Service) 2006-2014:
- ,
Professional Affiliations
accounting, accounting system, Accounts payable, accounts receivable, ad, Asset Management, billing, business process, Cobol II, Conversion, Council, credit, Critical Thinking, Customer Service, Client Support, data entry, Data Validation, documentation, ERP, Finance, forms, Functional, GUI, Help Desk support, HR, Inventory, JCL, leadership, Mainframe, IBM Mainframe, meetings, MS Access, MS Excel, Exchange, Word, Communicator, Oracle, payroll, PeopleSoft, PeopleSoft 8.2, PeopleSoft 8.4, processes, coding, Project lead, Purchasing, Receiving, Recruitment, Requirements Gathering, safety, SDLC, Scripts, SQL, Stories, user training, user documentation, Toad, TSO/SPF, upgrades, IBM Utilities, video, Visio, Workflow, year 2000

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Resume Overview

School Attended

Job Titles Held:

  • Custodian (Lakeview Middle School)
  • Cashier - Wine & Spirts
  • Business Analyst
  • IT Specialist
  • Systems Analyst
  • Contractor
  • Programmer Analyst II
  • Mainframe Programmer
  • Yard Clerk/General Office Clerk, Keypunch Operator, Payroll, Rate Clerk
  • Securities Industry Clerk


  • High School Diploma
  • Various - Mid-America Regional Council (Professional Development) 2012-2014 Horizons (Software) 2008-2012 PeopleSoft/Oracle (Professional Development) 2001-2012 City of Kansas City, Missouri (Customer Service) 2006-2014

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