Compassionate Nursing professional demonstrating exemplary skills in direct patient care and healthcare team support. Communicative and collaborative demeanor cultivated over 2+ years of superior healthcare industry performance. Experience handling multiple, complex cases with accuracy and dignity. Detail-oriented custodian. skilled at providing professional cleaning services to clients, maintaining equipment and implementing new cleaning procedures. Works autonomously with strong time management skills. Demonstrates dedication to customer satisfaction, reliability and taking pride in job well done. Dependable and hardworking custodian skilled in keeping interior and exterior spaces clean and well-maintained. Accustomed to sweeping, mopping, vacuuming floors, restocking bathrooms, removing trash, cleaning windows and completing all other types of routine and deep cleaning. Meticulous custodian skilled in handling multiple cleaning and repair projects simultaneously. Efficiently cleans, sanitizes, dusts and vacuums rooms and halls, restrooms, offices and other work areas. Possesses familiarity with vacuums, floor polisher and associated cleaning products. Detail-oriented Customer Service Representative with over 2+ years of hands-on experience in diverse call center settings. Customer-focused individual proficient in managing both inbound and outbound calls. Recognized for meeting and exceeding all sales goals through attentive, individualized service and concise communication. Cheerful and upbeat CSR with history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions. Detail-oriented approach to resolving CRM issues. Hardworking CSR accustomed to fast-paced inbound call center environments. Quickly and effectively understands, documents and resolves customer concerns, driving satisfaction while meeting demanding business objectives. Well-versed in CSR standards and best practices. Friendly and efficient CSR devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable regarding CSR standards with strong skill in retaining product and service information to provide effective issue resolution. Skilled in promoting sales to increase revenue while addressing diverse issues. Proven expertise in insurance products, service and customer needs. Familiar with analyzing documentation, liaising between parties and handling both routine and complex issues each day. Able to identify and resolve concerns while promoting new products and meeting sales objectives. Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.
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- Handled and stored hazardous chemicals safely to prevent injury or illness.
- Stripped, sealed, finished and polished floors to maintain appearance and remove scratches.
- Maintained accountability for building keys, master keys, and access cards.
- Wiped down various surfaces using approved cleaning products to prevent growth of bacteria and viruses.
- Maintained janitorial equipment and performed minor repairs to extend machine life and avoid malfunctions.
- Notified building managers about needed repairs to maintain public safety.
School Bus Driver
- Operated navigation equipment and two-way radio while remaining focused on safety and efficiency.
- Performed all duties with personable communication and professionalism, including bus operation and passenger interaction.
- Assisted disabled passengers in boarding and exiting bus.
- Obeyed all DOT rules and regulations in addition to local laws and stipulations.
- Maintained timely adherence to schedules and safety protocols.
- Adhered to company determined schedules and routes to ensure timely arrivals and departures.
- Operated specialized equipment including motorized ramps and lifts.
- Kept bus orderly with strong control over passenger behaviors.
- Inspected vehicle daily and personally handled routine upkeep such as adding gas and washer fluids.
- Maintained strict compliance with safety rules for passenger and driver protection.
- Helped passengers feel comfortable by keeping pleasant temperatures and clean bus interiors.
- Recognized by management for providing exceptional customer service.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Documented patient intake and dietary requirements, also assisting with feeding and monitoring.
- Engaged with patient family and friends to provide courteous, efficient visit experience.
- Provided compassionate care and clear communication in dealing with issues of death and dying.
- Watched over patients to identify potential symptoms of medical conditions.
- Planned, prepared and served meals and snacks according to prescribed diets.
- Performed household tasks such as laundry, dusting, washing dishes and vacuuming.
- Examined and addressed lacerations, contusions and physical symptoms to assess and prioritize need for further attention.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Promoted patient satisfaction by assisting with daily living needs such as bathing, dressing, toileting and exercising.
- Followed safe lifting techniques and individual resident lifting instructions.
- Stocked clinical workstations and procedure rooms with necessary supplies.
- Helped customers find specific products, answered questions and offered product advice.
- Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
- Answering phones.
- Looking up specific items.
- Assisted with purchases, locating items and signing up for rewards programs.
- Monitored sales events, added new merchandise and rang up purchases.
- Processed all sales transactions accurately and promptly to prevent long customer wait times.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Welcomed customers, offering assistance to help find necessary store items.
- Handle all money transactions (Cash and Credit/Debit cards)
- Documented customer inquiries and feedback, including service delivery suggestions in company database.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Consulted with customers to determine best methods to resolve service and billing issues.
- Documented conversations with customers to track requests, problems and solutions.
- Evaluated customer account information to assess current issues and determine potential solutions.
- Explained key information regarding products and services to customers to encourage informed decision-making.
- Managed high-volume of inbound and outbound customer calls.
- Returned all routine and general customer calls in good time.
- Pursued opportunities to advance client relations skills and further enhance customer satisfaction in every interaction.
- I've accomplished alit at alorica with customer service,and also with computer skills.
- Skills Used great customer skills great creators skills great typing skills.
- Optained class B cdls
- Consistently maintained high customer satisfaction ratings.
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Resume Overview
School Attended
- James B. Hunnt High School
- Wayne Community College
- Gwinnett College
Job Titles Held:
- Custodian/Bus Driver
- Personal Care Assistant (PCA)
- Cashier
- Customer Service Representative
Degrees
- high school diplpma
- GED
- Associate of Applied Science
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