Custodial Worker Resume Example

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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Experienced Housekeeper with over Ten years of experience in Multiple industries. Excellent reputation for resolving problems and improving customer satisfaction.

Enthusiastic ,eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of any given task and training in Humility. Motivated to learn, grow and excel in Anything I do.

  • Scheduling
  • Repair
  • Cleaning
  • Predictive and Preventive Maintenance
  • Sorting
  • Maintenance Scheduling
  • Chemical cleaners
  • Facilities maintenance
  • Skilled housekeeper
  • Organization and Time management
  • Clerical
  • Microsoft Office
  • Computer proficiency
  • Reading comprehension
  • Data management
Work History
Custodial Worker, 09/2018 to Current
Department Of DefenseRome, NY,
  • Established and maintained clean and comfortable environments in buildings by vacuuming, cleaning windows and dusting.
  • Followed procedures for use of chemical cleaners and power equipment to prevent damage to floors.
  • Mixed, used and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
  • Collected trash and emptied receptacles and recycling containers.
  • Cleaned building floors by sweeping, mopping, scrubbing and vacuuming.
  • Kept janitorial closets clean and organized.
  • Arranged for provision of extra room bedding, linens, towels and furniture to satisfy guests with special needs.
  • Cleaned, vacuumed and dusted all areas of building to maintain organized, professional appearance for employees and clients.
  • Responded immediately to calls from personnel to clean up spills and wet floors.
Service Representative, 12/2014 to 06/2018
AegonDenver, CO,
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Conferred with customers about concerns with products or services to resolve problems and drive sales.
  • Surpassed performance goals by approaching all interactions with resourcefulness, organization and customer-centric solutions.
  • Accepted payments and updated accounts with latest information.
  • Helped average of Number customers every day by approaching conversations with positive attitude and focus on customer satisfaction.
  • Serviced accounts, managing product access, reimbursement issues and product contracts totaling over $Amount.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Operated in dynamic, high-volume environments to provide skilled assistance to more than Number customers each day.
  • Maintained productivity and quality standards at all times.
  • Described and explained details about Product or Service options to inform customers and guide purchasing decisions.
Cashier, 01/2012 to 01/2013
Headway Corporate ResourcesDurham, NC,

Served needs of more than 1,000+ customers in busy Type environment.

Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Reviewed weekly sales ads and monitored price changes.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Assisted customers by answering questions and fulfilling requests.
  • Operated cash register for cash, check and credit card transactions with 100% accuracy.
  • Completed manual and machine counts of funds for transactions valued at over $500,000.
  • Operated cash register to record all transactions accurately and efficiently.
  • Arranged paper and electronic payment records to maintain well-organized fill systems and recordkeeping compliance.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Checked prices for customers and processed items sold by scanning barcodes.
  • Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
  • Assisted customers with special services, account updates and promotional options.
  • Worked closely with Coworkers to solve problems and handle customer concerns.
  • Helped over thousands of guests every day by processing payments, monitoring reward accounts and resolving service concerns.
  • Increased sales by offering advice on purchases and promoting additional products.
Front Desk Receptionist, 09/2010 to 09/2011
Sentinel Technologies IncScottsdale, AZ,
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Protected guest valuables with main safe or in individual boxes to maximize security.
  • Oversaw fast-paced front desk operations at busy Type facility with as many as Number nightly guests.
  • Immediately contacted housekeeping staff and maintenance department regarding guest room issues, including Type and Type to promote quick remediation.
  • Promoted local entertainment and sporting events and offered details to assist patrons.
  • Arranged accommodations and travel plans for visitors and presented updated itineraries.
  • Calculated billings and posted charges to room accounts, reviewing all charges with guests at checkout.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Updated customer accounts with add-on room charges, including minibar use and room service bills.
  • Confirmed relevant guest information and payment methods to prevent fraud.
  • Politely welcomed arriving guests, providing room keys and information on amenities and policies.
  • Volunteered to help with special projects, assuming variety of tasks and duties, including Task and Task.
  • Used Software to process reservations, check-ins and check-outs.
  • Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
  • Maintained financial accuracy by collecting deposits, fees and payments.
  • Planned coverage needs and organized services to support incoming special events.
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
  • Received packages and mail at front desk and dispersed to correct employees.
  • Collected, sorted and distributed mail and prepared mail, messages and courier deliveries for busy Number-person Type business.
  • Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours.
  • Maintained transaction security by verifying payment cards against identification.
  • Swiftly responded to room requests and other inquiries made via establishment website, email or phone.
  • Collaborated with Type and Type team members to handle guest requirements from check-in through check-out.
  • Performed basic bookkeeping activities, including Task and Task and used Skill to implement updates to accounting system.
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
  • Prepared weekly employee work schedules for Number team members ensuring all shifts received adequate coverage.
  • Carefully transcribed phone messages and relayed to appropriate personnel within Number minutes of each call.
  • Supervised Number administrative team members and provided constructive feedback, resulting in higher morale and increased employee retention.
  • Resolved customer issues quickly and notified Job Title immediately when problems escalated.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Monitored office supplies by checking inventory on Timeframe basis and placed orders whenever stock appeared low.
  • Promptly answered multi-line phone system and greeted callers enthusiastically.
  • Explained details regarding property, including restaurants, pool area, spa and fitness center to acclimate patrons to resort environment.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Welcomed patrons and immediately offered assistance by asking open-ended questions.
  • Arranged conference calls for Type and Type departments both onsite and at remote locations using Software.
  • Sorted mail and other important data upon Job Title's absence, promoting quick delivery of all messages to recipients.
  • Entered customer data using Type software and updated information whenever patrons changed rooms.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
High School Diploma: , Expected in 06/2011
Jennings High School - Jennings, LA

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Resume Overview

School Attended
  • Jennings High School
Job Titles Held:
  • Custodial Worker
  • Service Representative
  • Cashier
  • Front Desk Receptionist
  • High School Diploma

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