Personable and dedicated Customer Service Representative one year experience in the Home Lending industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Skills
Customer Support
Problem Resolution
High-energy attitude
Personnel training
Organization
Training and coaching
Records coordination
Recruiting and hiring
Schedule management
Employee development
Customer retention
Experience
Customer Service Associate, 03/2022 - Current Primrose School – Washington, DC,
Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
Met and exceeded productivity targets by handling every interaction with top-notch customer service.
Provided support to co-workers and participated in team building activities while maintaining a positive attitude.
Maintained customer privacy and protected company operations by keeping information private and confidential.
Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
Followed policies and procedures to meet or exceed established performance requirements.
Curriculum/ Center Director, 12/2017 - 12/2020 Thrive Global – Boston, MA,
Developed and deepened relationships with center children and families.
Hired and coached staff on all center policies and procedures to effectively handle 80-child roster.
Trained, managed and motivated employees to promote professional skill development.
Reduced process lags by effectively managing 20 employees for productivity, efficiency and improvement
Met operational objectives by establishing qualified staff, promoting adherence to state regulations and providing outstanding customer service.
Identified client business and operational needs and introduced services to provide solutions.
Empowered staff members to contribute to continuous improvement, quality and growth of company by suggesting trainings, providing resource materials, and planning and conducting staff meetings.
Limited financial discrepancies, reviewing and approving billing invoices and expense reports.
Achieved 128.5% increase in enrollment with 45 new enrollments over a 4.5 month time span
Supported community outreach initiatives by partnering with local organizations collecting mittens for the homeless and participating in the Toys for Tots program
Reduced accounts receivalble to nearly $0 per week
Tutorial Teacher, 04/2016 - 12/2017 KinderCare Learning Centers Inc. – City, STATE,
Assisted students of all skill levels with understanding and excelling in reading and math studies.
Identified and removed obstacles keeping students from learning, helping to effectively complete homework tasks on time.
Stayed informed about new resources and learning strategies as well as detailed information about tutoring subjects.
Built student self-confidence by working through stages of literacy and mathematical concepts and using positive reinforcement techniques.
Supported students by identifying and addressing specific concerns.
Engaged students and made lessons entertaining to hold interest and encourage learning.
Met with parents and guardians on a regular basis to deliver progress reports and discuss areas for further improvement.
Kept accurate records and provided progress reports to highlight reading achievements.
Analyzed effectiveness of tutoring program and implemented appropriate teaching methods to help students succeed.
Developed handouts, study materials and quizzes.
Communicated with teachers to provide students with comprehensive support.
Assessed student progress at each session, making recommendations that increased effectiveness of tutoring and lessons.
Tutorial Teacher, 08/1999 - 07/2013 KinderCare Learning Centers Inc. – City, STATE,
Identified and removed obstacles keeping students from learning, helping to effectively complete homework tasks on time.
Stayed informed about new resources and learning strategies as well as detailed information about tutoring subjects.
Supported students by identifying and addressing specific concerns.
Kept accurate records and provided progress reports to highlight reading achievements.
Developed handouts, study materials
Attended training and development courses to improve service offerings.
Education and Training
: , Expected in - University Of Akron - Akron, OH GPA:
: Adult And Continuing Education, Expected in - Ohio Early Childhood Conferences, OCCRRA Trainings - , GPA:
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School Attended
University Of Akron
Ohio Early Childhood Conferences, OCCRRA Trainings
