Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -
Professional Overview
Over thirteen years experience as a dedicated, versatile, and customer-service focused professional. Experienced in training and supervision of volunteers and staff; detailed-oriented manager; an effective public speaker; and a team-oriented member. Served twenty years in the military holding ever-increasing supervisory and leadership positions.
Core Qualifications
  • Unwavering commitment to customer service.
  • Critical Thinking
  • Problem Solving
  • Skilled researcher and instructor
  • Research
  • Public speaking
  • Project management
  • Active Listening
-Led a diverse team to create the Palm Beach County History Online website resulting in over three million hits a year.
-As projector leader, led team to create a one-hour long history documentary, which has been shown on local television stations.
-Oversaw the development of an online history magazine, resulting in a readership of over 11,000.
-Used creativity to design a new museum docent program to train 30 docents to be ready when the museum opened.
Expected in 2001
Bachelor of Arts: History
Florida Atlantic University - Boca Raton, FL

Summa Cum Laude

Expected in 1988
Associate of Applied Science: Law Enforcement Technology
Central Texas College - Killeen, TX
04/2002 to 05/2016
Curator of Education Thrivent Financial For Lutherans East Grand Forks, MN,

Handled customer inquiries, requests, scheduling, and delivery of education programs and lectures offered by the Historical Society to area schools, local venues, and at the museum. Greeted visitors to the museum, answered questions about local history and area destinations to the satisfactory of the visitor, led adult and school tours, and handled guest inquiries and sales of bookstore items and research requests. Dealt with upset visitors in a professional manner successfully ending the dispute. Managed the development of education programs. Built relationships with local schools, home schools, The Palm Beach Post, and the School District of Palm Beach County. Formed partnerships with eight local history organizations to create the Palm Beach County History Institute, an award-winning summer teacher workshop. Responsible for the training and supervision of museum docents and Volunteer and Outreach Coordinator. As lecture coordinator, responsible for coordinating, selecting, and scheduling two seasonal lecture series, the Distinguished Lecture Series and Third Thursdays @ Three. Wrote, maintained, and updated education section of HSPBC's website and Palm Beach County History Online website. Editor, graphic designer, and contributor for HSPBC's online history journal, The Tustenegee. Assisted researchers and volunteers with research requests, provided reference service, and maintained collections. Reviewed and filled research requests and provided reference service in person, by mail, and email. Serviced and maintained collections as needed.

Key Accomplishments:

  • Managed a high-volume of education requests from customers resulting in over 25,000 students impacted yearly through the use of organization's programs.
  • The lead “go-to” person for training new museum volunteers and staff (as needed). Set the standard for leading both children and adult tours of the museum.
  • Assisted organization attain high customer service ratings (as determined by visitor surveys) by maintaining high training standards of museum docents.
  • Commended by President & CEO for professionalism, enthusiasm, and intense customer/teacher/student focus for serving schools and museum tours.
  • Lead project coordinator of team that developed the organization's Palm Beach County History Online website which now receives over three million hits a year.
  • Contributed to the 20% growth of visitors to the museum through outreach and promotion of museum tours.
  • Established the organization's first museum docent program to train volunteers to interact with visitors and to lead museum tours.
  • As project leader, co-developed the Historical Society's first education program, the History of Florida curriculum for fourth grade, which is still in use in schools. Over 156,000 students have used it since its introduction in 2003.
11/2001 to 04/2002
Researcher (Part Time) Historical Society Of Palm Beach County City, STATE,

Primarily responsible for inventorying, cataloging, researching, filing, and data entry for new photographic collection donated to the Historical Society. Assisted customers with research requests and providing information about local and state history.


Key Accomplishments:

  • Catalogued a photographic collection consisting of over 200,000 photographic images.
  • Assisted researchers, which included newspaper reporters, authors, family researchers, architects, and sold photographic to individuals and corporations.
2000 to 2002
Office Manager (Part time) Florida Atlantic University City, STATE,

Oversaw daily operations of three computer labs and twenty lab assistants. Coordinated ordering and distribution of supplies, issuing of access cards, and lab assistant duties, time cards, and salaries. Assisted in annual budget development and hiring of lab assistants. Compiled weekly computer lab usage reports. Assisted technicians with minor computer repairs. Wrote updates of the lab assistant's standard operating procedures and lab guidebook.

06/1996 to 05/1998
Company Operations Sergeant U.S. Army, 204th Military Police Company City, STATE,

Directed daily operations of a 180-soldier Military Police unit. Oversaw all tasks and mission assignments from higher headquarters and tasking company elements, ensuring their accomplishment in a tactical environment. Directed all personnel actions to include performance management, awards, corrective and separation actions. Coordinated the processing and orientation of new personnel and assigned duties. Oversaw the maintenance and accountability of over $90,000 worth of equipment.


Key Accomplishments:

  • Organized and established company operations center for major tactical exercise involving 20 countries.
  • Designed staff presentation format adopted by three other units in the battalion.
  • Developed tracking system for awards and evaluations that significantly improved unit system, resulting in 100% timely turn-in to higher headquarters.
Florida Trust for Historic Preservation: 2014, Organizational Achievement, Palm Beach County History Institute; Florida Trust for Historic Preservation: 2009, Education, Civil Air Patrol Project; Sylvia and Martin Shaw Scholarship 2001; Life Long Learning Society Scholarship 2001; Boca Raton Historical Society's Elaine Neefus Award 2000; Saul Edleman History Award 2000; Numerous military awards and decorations.
Computer Software: Microsoft Word, PowerPoint, Excel, Outlook; Adobe Photoshop, Illustrator, and InDesign.

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Resume Overview

School Attended

  • Florida Atlantic University
  • Central Texas College

Job Titles Held:

  • Curator of Education
  • Researcher (Part Time)
  • Office Manager (Part time)
  • Company Operations Sergeant


  • Bachelor of Arts
  • Associate of Applied Science

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