Curator Of Education resume example

Handled customer inquiries, requests, scheduling, and delivery of education programs and lectures offered by the Historical Society to area schools, local venues, and at the museum. Greeted visitors to the museum, answered questions about local history and area destinations to the satisfactory of the visitor, led adult and school tours, and handled guest inquiries and sales of bookstore items and research requests. Dealt with upset visitors in a professional manner successfully ending the dispute. Managed the development of education programs. Built relationships with local schools, home schools, The Palm Beach Post, and the School District of Palm Beach County. Formed partnerships with eight local history organizations to create the Palm Beach County History Institute, an award-winning summer teacher workshop. Responsible for the training and supervision of museum docents and Volunteer and Outreach Coordinator. As lecture coordinator, responsible for coordinating, selecting, and scheduling two seasonal lecture series, the Distinguished Lecture Series and Third Thursdays @ Three. Wrote, maintained, and updated education section of HSPBC's website and Palm Beach County History Online website. Editor, graphic designer, and contributor for HSPBC's online history journal, The Tustenegee. Assisted researchers and volunteers with research requests, provided reference service, and maintained collections. Reviewed and filled research requests and provided reference service in person, by mail, and email. Serviced and maintained collections as needed.

Key Accomplishments:

• Managed a high-volume of education requests from customers resulting in over 25,000 students impacted yearly through the use of organization's programs.
• The lead “go-to” person for training new museum volunteers and staff (as needed). Set the standard for leading both children and adult tours of the museum.
• Assisted organization attain high customer service ratings (as determined by visitor surveys) by maintaining high training standards of museum docents.
• Commended by President & CEO for professionalism, enthusiasm, and intense customer/teacher/student focus for serving schools and museum tours.
• Lead project coordinator of team that developed the organization's Palm Beach County History Online website which now receives over three million hits a year.
• Contributed to the 20% growth of visitors to the museum through outreach and promotion of museum tours.
• Established the organization's first museum docent program to train volunteers to interact with visitors and to lead museum tours.
• As project leader, co-developed the Historical Society's first education program, the History of Florida curriculum for fourth grade, which is still in use in schools. Over 156,000 students have used it since its introduction in 2003.