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Over five years of experience in educating students on human rights and international organizations. Those are to include gender equality, women's and children’s rights, UNICEF, and the United Nations. A Multilingual French and Swahili Interpreter as well as an International/Public Affairs Specialist with a passion for global/national issues and diversity initiatives with an excellent reputation for resolving problems and improving customer satisfaction. In addition, possess strong communication skills, responsiveness, and keen sensitivity to differences.
Elementary Statistical Analysis & SPSS, Fund Raising/Grant/ Ethics, Communication/ Public Speaking, Story Telling/ Writing/ Editing, Teaching/Tutoring/ Leadership, Community Organizations, Non-Profit Management, Team Work, Recruitment, Data Entry |
- Answer incoming calls from consumers requesting information regarding COVID-19 vaccinations and related services
- Monitor and respond to emails and messaging applications on time
- Provide consistently responsive and professional customer service
- Conduct self-audits to ensure high level of data entry accuracy
- Meet or exceed call and data entry goals as set by Management/Call Center Supervisor
- Provide technical assistance to individuals and/or businesses primarily through telephone interaction in a dynamic call center environment, and/or face-to-face contact
- Apply the tax code to assist taxpayers in understanding and meeting their tax responsibilities
- Secure, analyze and protect sensitive personal and financial information
- Make determinations and use sound judgment to resolve taxpayer disputes and delinquency issues
- Develop, analyze and evaluate information involving the research of computerized records by accessing multiple online/database systems
- Assisted applicants with ASC processing forms by reviewing immigration and biometrics documentation
- Performed biometrics processing to include capturing electronic fingerprints, photographs, and signatures
- Proofread and checked work for accuracy and completeness and maintain a 98% efficiency rating for all processed forms
- Tracked processing time for each applicant while providing a high level of customer service
- Issued CPMS Extension Stickers as well as the safeguarding of all necessary documents
- Performed routine production duties associated with the lens manufacturing processes
- Performed all facets of the optical finishing process: spot block, edging, touch off, mounting eyewear, final inspections
- Operated optical machinery & processes per work instructions and production volume requirements scan boarding passes
- Performed machine calibrations, start-up, and shut down per work instructions
- Identified problems and participated in creating/implementing viable solutions, as well as the ability to work well with others in a team environment
Pennsylvania State University, World Campus - Harrisburg, PA,
With a Specialization in Emergency Management and Disaster/Crisis Response
- Intelligence and Geospatial Analysis Program
State University of New York College At Buffalo - Buffalo, NY,
Study Abroad, Montpellier, France January - December 2016 Université Paul Valéry Montpellier III, Institut d'Études Françaises pour Étrangers.
- Internships at the French Red Cross ( (La Croix Rouge Française) and La petite Academie Elementary School of Montpellier, France in June 2016.
- University's Ambassador to the National Model Conference at United Nations, New York City, NY in March 2017.
State University of New York, ECC - Buffalo, NY,
- During my undergraduate years, I led a University Project on African Leadership and Democracy and was able to present it at Tanzania House, the Embassy of the United Republic of Tanzania in April 2015, in Washington, DC.
Evolution Travel Academy - Travel 101, 2021
Emergency management Institute- FEMA's Certificate, 2021
Med Aid and MedCerts Registered Behavior Technician, 2020
French intensive language & civilization Certificate by l’Université Paul Valéry Montpellier III, Institut d'Études Françaises pour Étrangers, 2019
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School Attended
- Pennsylvania State University, World Campus
- State University of New York College At Buffalo
- State University of New York, ECC
Job Titles Held:
- CTO Call Taker
- Internal Revenue Agent & CSR
- Buckup Site Supervisor
- Laboratory Technician
Degrees
- Master of Arts
- Bachelor of Arts
- Associate of Arts
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