Cto Call Taker resume example with 6+ years of experience

(555) 432-1000,
, , 100 Montgomery St. 10th Floor
Professional Summary

Over five years of experience in educating students on human rights and international organizations. Those are to include gender equality, women's and children’s rights, UNICEF, and the United Nations. A Multilingual French and Swahili Interpreter as well as an International/Public Affairs Specialist with a passion for global/national issues and diversity initiatives with an excellent reputation for resolving problems and improving customer satisfaction. In addition, possess strong communication skills, responsiveness, and keen sensitivity to differences.


    Elementary Statistical Analysis & SPSS, Fund Raising/Grant/ Ethics, Communication/ Public Speaking, Story Telling/ Writing/ Editing, Teaching/Tutoring/ Leadership, Community Organizations, Non-Profit Management, Team Work, Recruitment, Data Entry

Pennsylvania State University, World Campus Harrisburg, PA, Expected in 05/2022 Master of Arts : Professional Studies in Homeland Security - GPA :

With a Specialization in Emergency Management and Disaster/Crisis Response

- Intelligence and Geospatial Analysis Program

State University of New York College At Buffalo Buffalo, NY, Expected in 05/2017 Bachelor of Arts : in International Relations - GPA :

Study Abroad, Montpellier, France January - December 2016 Université Paul Valéry Montpellier III, Institut d'Études Françaises pour Étrangers.

- Internships at the French Red Cross ( (La Croix Rouge Française) and La petite Academie Elementary School of Montpellier, France in June 2016.

- University's Ambassador to the National Model Conference at United Nations, New York City, NY in March 2017.

State University of New York, ECC Buffalo, NY, Expected in 05/2015 Associate of Arts : in Liberal Arts And Science: General Studies - GPA :

- During my undergraduate years, I led a University Project on African Leadership and Democracy and was able to present it at Tanzania House, the Embassy of the United Republic of Tanzania in April 2015, in Washington, DC.


Evolution Travel Academy - Travel 101, 2021

Emergency management Institute- FEMA's Certificate, 2021

Med Aid and MedCerts Registered Behavior Technician, 2020

French intensive language & civilization Certificate by l’Université Paul Valéry Montpellier III, Institut d'Études Françaises pour Étrangers, 2019

Work History
Henkel - CTO Call Taker
Prescott, WI, 03/2021 - Current
  • Answer incoming calls from consumers requesting information regarding COVID-19 vaccinations and related services
  • Monitor and respond to emails and messaging applications on time
  • Provide consistently responsive and professional customer service
  • Conduct self-audits to ensure high level of data entry accuracy
  • Meet or exceed call and data entry goals as set by Management/Call Center Supervisor
United States Department Of The Treasury – IRS - Internal Revenue Agent & CSR
City, STATE, 10/2018 - Current

  • Provide technical assistance to individuals and/or businesses primarily through telephone interaction in a dynamic call center environment, and/or face-to-face contact
  • Apply the tax code to assist taxpayers in understanding and meeting their tax responsibilities
  • Secure, analyze and protect sensitive personal and financial information
  • Make determinations and use sound judgment to resolve taxpayer disputes and delinquency issues
  • Develop, analyze and evaluate information involving the research of computerized records by accessing multiple online/database systems
United States Citizenship And Immigration Services - Buckup Site Supervisor
City, STATE, 01/2017 - 09/2020
  • Assisted applicants with ASC processing forms by reviewing immigration and biometrics documentation
  • Performed biometrics processing to include capturing electronic fingerprints, photographs, and signatures
  • Proofread and checked work for accuracy and completeness and maintain a 98% efficiency rating for all processed forms
  • Tracked processing time for each applicant while providing a high level of customer service
  • Issued CPMS Extension Stickers as well as the safeguarding of all necessary documents
Carl Zeiss Vision - Laboratory Technician
City, STATE, 07/2015 - 09/2019
  • Performed routine production duties associated with the lens manufacturing processes
  • Performed all facets of the optical finishing process: spot block, edging, touch off, mounting eyewear, final inspections
  • Operated optical machinery & processes per work instructions and production volume requirements scan boarding passes
  • Performed machine calibrations, start-up, and shut down per work instructions
  • Identified problems and participated in creating/implementing viable solutions, as well as the ability to work well with others in a team environment
English :
Full Professional
Negotiated :
French :
Full Professional
Negotiated :
Spanish :
Negotiated :
Swahili :
Native or Bilingual
Negotiated :

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Resume Overview

School Attended

  • Pennsylvania State University, World Campus
  • State University of New York College At Buffalo
  • State University of New York, ECC

Job Titles Held:

  • CTO Call Taker
  • Internal Revenue Agent & CSR
  • Buckup Site Supervisor
  • Laboratory Technician


  • Master of Arts
  • Bachelor of Arts
  • Associate of Arts

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