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csp office assistant and secretary resume example with 11+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

I am a busy mom of 6 but have many years in customer service. I am a people person. I love to help and make people happy. Weather that be as a cna providing personal care or as a customer service representative helping them have a satisfactory experience.

I am a quick learner and always willing to learn new things.

Skills
  • Document and Records Management
  • Product Recommendations
  • Creative Problem Solving
  • Team-Oriented and Cooperative
  • Work Prioritization
  • Building Customer Trust and Loyalty
  • Customer Account Management
  • Efficient and Detail-Oriented
  • LiveChat Messaging
  • Multi-Line Phone Systems
  • Verbal and Written Communication
  • Computer Skills
  • Calm and Professional Under Pressure
  • Establishing and Maintaining Customer Relationships
  • Microsoft Office
  • Upbeat and Positive Personality
  • Understanding Customer Needs
  • Inbound and Outbound Calling
  • Excellent Attention to Detail
  • Remote Office Availability
  • Customer Service Excellence
  • Patient and Empathetic
  • Administrative and Office Support
  • Multitasking and Prioritization
  • Time Management
  • Customer Service
Education and Training
Red Hook High School Red Hook, NY, Expected in 06/2002 ā€“ ā€“ High School Diploma : - GPA :
Experience
Rock County - Csp (Office Assistant and Secretary)
Janesville, WI, 09/2019 - Current
  • File all completed tax forms.
  • fax or scan items from our office to the irs.
  • Assist the tax pros and access all the online files to print and place all docs in their appropriate order.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Processed customer account changes with proprietary software.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Educated customers on special pricing opportunities and company offerings.
  • Made outbound calls to obtain account information.
Safelite Autoglass - CNA
Novi, MI, 11/2020 - 04/2021
  • Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
  • Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
  • Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
  • Used mobility devices to transport patients.
  • Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
  • Helped residents walk with or without self-help devices.
  • Managed and maintained patient rooms, shared-living areas and nursing stations.
  • Observed and reported unusual symptoms and changes to charge nurse.
  • Distributed drinking water and nourishment to residents.
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Exhibited compassionate care and communication regarding issues surrounding death and dying.
  • Attended to patients in Covid unit, continuously checking on needs and maintaining high standards of patient care.
  • Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
  • Safeguarded patient privacy with strict adherence to HIPAA protocols.
Abm - Assistant Store Manager
Sparks, MD, 07/2014 - 10/2018
  • Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
  • Handled scheduling for store shifts to achieve adequate staffing.
  • Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
  • Assisted in continuous development of effective store associates to achieve desired sales and results.
  • Answered customer questions and addressed problems and complaints in person and via phone.
  • Checked monthly sales and performance reports to support operational planning and strategic decision-making.
  • Delegated assignments based on team strengths to optimize floor coverage and service levels.
  • Supervised cashiers in processing credit, debit and cash payments to streamline sales.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Motivated employees to share ideas and feedback.
Rifenburgh Landscaping - Office Manager
City, STATE, 03/2004 - 02/2009
  • Wrote professional business correspondence to maintain strong line of communications.
  • Monitored payments due from clients and promptly contacted clients with past due payments.
  • Administered payroll and maintained proper documentation of employee personnel.
  • Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
  • Coded and entered daily invoices with in-house accounting software.
  • Handled scheduling and managed timely and effective allocation of resources and calendars.

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Resume Overview

School Attended

  • Red Hook High School

Job Titles Held:

  • Csp (Office Assistant and Secretary)
  • CNA
  • Assistant Store Manager
  • Office Manager

Degrees

  • High School Diploma

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