To secure a position as Patient Services Representative with a reputable company where my skills can grow and help strengthen the company. Detail oriented individual who is a fast learner and interested in pursuing a career as a outstanding Patient Services Representative to apply my skills.
Improved customer service ratings by 100% by streamlining business processes and enhancing website functionality. Acted as the department's "go-to" person for challenging calls and as the primary mentor for new employees. Database maintenance assisted in the managing of the
company database and verified, edited and modified members' information.
Bilingual - Somali. Strong computer skills: Salesforce, NextGen, Access, Word, Excel, PowerPoint, Outlook, Publisher. Strong leadership skills exhibited in various community work and professional experiences. Time management, Compassionate and trustworthy, Excellent interpersonal and Detail-oriented
Provide administrative functions such as, answering clients general questions, archiving, assisting staff, copying, creating files, creating labels, creating excel spreadsheets for special projects, providing customer services, filling, hooking up wireless headphones, ordering office supplies and brochures, troubleshooting phone and computer issues as needed, keeping office supplies area cleaning, stocking and organizing. Coordinating meetings and job interviews.
Provides culturally competent outreach and education services to community and parents of young children, identifies young children (0-3) with development delays, and works with parents and systems to assure that children and families appropriate support services. Implement presentations about developmental disabilities prevention and early intervention (0-3 years of age) education and information to the community, local CBOs, informal groups, families and parents. Track and monitor
family needs, information and results maintaining accurate records and reporting. Assist in recruiting and enrolling families. Collect, organize and distribute information to assigned families.
Provide family-focused services and support to improve the quality of life for families caring for individuals with intellectual and developmental disabilities. Assist individuals with developmental disabilities and their families to identify needs for support, develop a plan of action, obtain access to relevant supports such as housing, job etc. Coordinate and facilitated group meetings and events - parent support gatherings, educational trainings, legislative meetings, etc. Build community partnership between The Arc of King County and Somali communities and advocated on developmental disabilities issues by holding convention meetings for families who have children with developmental disabilities in 5 states in US.
Provide case management as Washington State Licensed mental health professional to individuals with mental health needs form different backgrounds. Provided cross-cultural counseling, and individual advocacy as needed. Provided in-house staff trainings to counselors and therapists on cultural competency and responsiveness. perform intakes assessments, identify resources. Provide referrals and assistant to support on a wide range of community resources: housing, education and schools issues, health, employment and job training, emergency food, parenting education, ESL classes, Legal, and immigration. Facilitate training/educational sessions for homeless women.
Schedule medical procedures, Draw blood. take blood pressure and body temperatures. Administer electrocardiograms, Instruct patients on proper usage of medications. Schedule hospital admissions, Phone in prescriptions to various pharmacies. Sterilize medical instruments and prepare patients for ex-rays.
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