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Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced worClaire environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Dedicated Customer Service Representative talented at processing high volumes of error-free transactions and meeting departmental goals. Offers 20 years of experience in customer service, retention and problem resolution. Smoothly manages conversational flow and diffuses difficult customer situations.
Personable and dedicated Customer Service Representative with extensive experience in Cable , BanClaire and Insurance industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
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- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Assisted customers in maClaire payments on accounts and setting up payment plans.
- Fielded customer complaints and queries, fast-tracClaire them for problem resolution.
- Delivered service and support to each customer, paving way for future business opportunities.
- Upheld strict quality control policies and procedures during customer interactions.
- Assessed customer account information to determine current issues and potential solutions.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Made outbound calls to obtain account information.
- Answered 50 + inbound calls per day and directed to individuals or departments.
- Reviewed account and service histories to identify trends and issues.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Educated customers on special pricing opportunities and company offerings.
- Documented conversations with customers to track requests, problems and solutions.
- Assisted customers in maClaire payments on accounts and setting up payment plans.
- Fielded customer complaints and queries, fast-tracClaire them for problem resolution.
- Delivered service and support to each customer, paving way for future business opportunities.
- Upheld strict quality control policies and procedures during customer interactions.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Assessed customer account information to determine current issues and potential solutions.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Consulted with customers to determine best methods to resolve service and billing issues.
- Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion.
- Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
- Confirmed delivery of orders and troubleshot missed delivery dates, shortages and overages.
- Secured client retention by driving service and product benefits, features and recommendations around clients' needs.
- Assessed customer needs and upsold products and services to maximize sales.
- Answered 45 + inbound calls per day and directed to individuals or departments.
- Set up and activated customer accounts.
- Recommended improvements to products and services to mitigate complaints.
- Documented conversations with customers to track requests, problems and solutions.
- Met and exceeded productivity targets by handling every interaction with top-notch customer service.
- Upheld strict quality control policies and procedures during customer interactions.
- Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
- Secured client retention by driving service and product benefits, features and recommendations around clients' needs.
- Reviewed account and service histories to identify trends and issues.
- Shared detailed information regarding options to help customers make decisions.
- Consulted with customers regarding needs and addressed concerns.
Cedar Cliff High School - Cedarville , OH
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School Attended
- Cedar Cliff High School
Job Titles Held:
- CSC II
- CSR II
- Customer Service Associate
Degrees
- High School Diploma
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