Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:

Accomplished Learning and Development Specialist with an extensive background in aviation safety, compliance and procedural training. Aircraft and Loading Agent with over 20 years of experience adhering to Delta's standards and guidelines. Committed to meeting or exceeding key performance indicators (KPIs) to achieve safety, training compliance, efficiency and attendance goals.

  • Operations Management
  • Project Management
  • Training and Development
  • Effective Communication Skills
    ALIS Flight Software
  • Problem Solving Skills
CSA Below Wing Agent, 02/1990 to Current
UnifiSouth Burlington, VT,

Lifted, loaded, unloaded, and transported baggage, mail, and cargo to and from aircraft. Operated ground support equipment, including tugs, conveyor belts and tow tractors. Ensured the security of all aircraft while on the ground.

Current Projects and other responsibilities

  • Attendance Coordinator

Enter and process all FMLA, Leave of Absence and Returns that were approved by Sedgwick.

Record and process all on-the-job injuries (OJI) approved by ESIS Workman's Compensation, and

coordinate work assignments for employees who were returning on Transitional Duty. Handle and

monitor the Sick/Absence/Tardy Phone line, record all calls into MPS. Notify the management team

of all employee absences. Improved employee attendance by reporting metrics to managers who

took action to increase employee accountability and promptness.

  • Local Training Administrator / Instructor

Served as the key educational and training resource to new hires and management. Led a team in developing

and delivering dynamic presentations. Harness advanced technology to design development materials for

individual and classroom training programs. Ensure training is in compliance with departmental

standards. Coordinated and managed the de-icing training of staff and management. Function as a subject

expert on Delta's Deicing program. Oversaw the training of over 5,000 employees. Prepare Seasonal

Ready Reserve employees so that they are all in compliance with training standards.Organize

and present continuous hours of hands-on activities to reinforce or refresh training. Offer specific


programs to help employees maintain and improve job skills. Organize and oversaw the training program of

all vendors located on the property. Served as the lead point of contact for audits from

government agencies. Organized training for Multiple stations. Serve as the key educational and training

resource for Compass Airlines and FMC Tempest.Develope and implemented a local training

program. Developed and designed a piece of equipment to help load and and off load wheelchairs off of aircraft.

Resulting in a decrease in damage to wheelchairs and OJI's.Developed a deicing plan that would free up gate

space and reduce the amount of time aircrafts spent running their APU's.

  • Ground Security Coordinator

Evaluate security-related functions for effectiveness and compliance to adhere to the Homeland Security

program and applicable security security directives. Initiate corrective action for each instance of

noncompliance with the aircraft operator"s security program.Maintain Delta's security measures to secure

all aircraft. Develop and maintained a security measure to keep aircraft secure overnight.

Aircraft Load Agent, 03/1999 to 01/2012
Delta Air LinesCity, STATE,

Supervised a ramp crew that was responsible for performing all of the necessary duties involved with dispatching a flight safely, properly and in full compliance with all applicable policies and procedures related to flight safety and the operation in general. Communicated with leadership, the ramp team they lead and cross divisional partners. Responsible for updating the weight and balance of every departing aircraft in ALIS.

Bachelor of Science: Information Systems , Expected in 2014
Devry University - Alpharetta, GA

Course Highlights: Network Administration, Network Design and Analytics, system security, Project management, System Analysis, Database Administration and Business Information Systems.

Delta Instructor Certifications
  • Certified Delta Ramp Procedures Instructor
  • Certified Cabin Service Instructor
  • Certified Brake Ride Instructor
  • Certified PIT Facilitator
  • Certified De-icing Instructor
  • Local Training Administrator
  • Certified Super Tug Instructor
  • Certified Local Mentor
  • Certified Pushback Instructor
  • Safetrac Batch Lite Instructor
  • New Hire Training and Compliance
  • Certified DCI Instructor

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy


Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume scorecould be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

resume Strength

  • Length
  • Personalization
  • Strong Summary
  • Target Job

Resume Overview

School Attended

  • Devry University

Job Titles Held:

  • CSA Below Wing Agent
  • Aircraft Load Agent


  • Bachelor of Science

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: