LiveCareer-Resume

csa 2 resume example with 4+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

-Reputable customer service professional brings strong phone speaking skills paired with in-depth knowledge of computer systems. Offers vast experience connecting customers with products and services. Punctual and responsible individual polished in navigating multiple computer systems and applications.

- Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Skills
  • Work Ethic
  • Problem Resolution
  • Reliable and Trustworthy
  • Team Building
  • Microsoft Office
  • Conflict Resolution
  • People Skills
  • Active Listening
  • Organizational Skills
  • Basic Math
  • Relationship Building
  • Customer Service
  • Friendly, Positive Attitude
  • Training & Development
Experience
12/2020 to Current CSA 2 Johnstone Supply, Inc | Tigard, OR,
  • Maintained confidentiality of bank records and client information.
  • Researched and resolved customer issues on personal savings, checking and lines of credit accounts.
  • Ordered checks, placed stop payment orders and conducted additional special services for customers.
  • Adhered to financial services security and audit procedures.
  • Trained employees on cash drawer operation.
  • Identified and reported suspicious behavior to security personnel as appropriate.
  • Directed specific questions to appropriate branch personnel.
  • Opened new checking and savings accounts.
  • Kept customer profiles updated.
  • Welcomed customers and offered pleasant service during entire transaction.
  • Entered customer transactions into computers to record transactions and issue computer-generated receipts.
  • Issued and redeemed money orders, cashier checks, traveler's checks, and savings bonds.
  • Handled cash transactions, balanced cash drawers, performed loan payments and issued cashier's checks.
  • Performed basic administrative tasks regarding banking products by handling phone calls, inquiries and emails.
  • Assisted customers by phone and in person by answering banking questions and recommending solutions.
  • Balanced bank's vault of daily cash for withdrawals and deposits.
  • Identified customer financial needs, goals and objectives and offered appropriate financial products to suit needs.
03/2015 to 09/2015 Sales Associate Arrowhead Credit Union | Fort Mohave, AZ,
  • Operated cash register, collected payments, and provided accurate change.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Helped customers find specific products, answered questions and offered product advice.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Assisted teammates with sales-processing tasks to meet daily sales goals.
  • Answered customer questions, shared product knowledge and researched pricing and availability.
  • Stayed up to date on company products and services to support sales objectives.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Answered customers' questions and addressed problems and complaints in person and via phone.
11/2012 to 11/2014 Teller 2 Walgreens | Glendale, AZ,
  • Maintained confidentiality of bank records and client information.
  • Researched and resolved customer issues on personal savings, checking and lines of credit accounts.
  • Ordered checks, placed stop payment orders and conducted additional special services for customers.
  • Adhered to financial services security and audit procedures.
  • Trained employees on cash drawer operation.
  • Identified and reported suspicious behavior to security personnel as appropriate.
  • Issued and redeemed money orders, cashier checks, traveler's checks, and savings bonds.
  • Entered customer transactions into computers to record transactions and issue computer-generated receipts.
  • Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
  • Examined checks for identification and endorsement.
  • Balanced daily cash deposits and vault inventory with zero error rate.
  • Prepared official checks for customer and internal bank needs.
  • Managed customer referrals to help financial services team members capitalize on sales changes.
04/2012 to 11/2012 Beauty Advisor Ulta Beauty Inc. | City, STATE,
  • Displayed merchandise to present visually appealing arrangements that drive sales.
  • Built and deepened productive and positive customer relationships with high-quality service and focus on gaining loyalty.
  • Fostered clean and sanitary work environment to protect customers and staff from infection.
  • Capitalized on upselling opportunities for additional products and services to increase sales numbers.
  • Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
  • Showed customers how to apply makeup and other products to achieve desired looks.
  • Evaluated customer skin to determine unique conditions and skin type.
  • Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
  • Applied makeup to achieve desired day-to-day and special event looks.
Education and Training
Expected in 05/2010 to to High School Diploma | Park Hill South, Riverside MO, GPA:

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Resume Overview

School Attended

  • Park Hill South

Job Titles Held:

  • CSA 2
  • Sales Associate
  • Teller 2
  • Beauty Advisor

Degrees

  • High School Diploma

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