Cs2/Paid Caller Resume Example
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CS2/PAID CALLER
Summary
Friendly and efficient customer service team member devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable about Retail standards with strong skill in retaining product and service information to provide effective issue resolution. Skilled in promoting sales to increase revenue while addressing diverse issues.
Technologically-savvy, with proven customer service, time management and multitasking abilities. Attentive to customer needs and able to break down technical problems to develop effective solutions.
Skills
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Experience
Cs2/Paid Caller
Hadley , MACumberland Farms/Jan 2020 to Jun 2020
Hadley , MACumberland Farms/Jan 2020 to Jun 2020
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Improved customer satisfaction by finding creative solutions to problems.
- Utilized Portfolio and Noble Dialer to compile data gathered from various sources.
- Recognized by management for providing exceptional customer service.
- Improved operations by working with team members and customers to find workable solutions.
- Maintained excellant Client/Donor relationships
- Raised money for multiple Charities/Organizations
Apparel Associate/Jewelry Associate
City , STATEWalmart/Jan 2018 to May 2019
City , STATEWalmart/Jan 2018 to May 2019
- Recovered and organized stock throughout each shift to keep racks customer-ready.
- Merchandised and signed apparel areas with consistent visual merchandising approach.
- Audited inventory to identify and correct discrepancies.
- Greeted every nearby customer within 10 seconds to engage and assist with any apparel need.
- Kept register totals correct with accurate handling of cash, check and card orders.
- Addressed customer requests for certain items and resolved service issues to maximize satisfaction.
- Updated pricing to reflect permanent changes and temporary sales drops.
- Prepared promotional displays and set up clearance signs to move older products and prepare for new seasonal lines.
- Peircing ears
Gas Station Attendant
City , STATEMarshalls One Stop/Aug 2017 to Jun 2018
City , STATEMarshalls One Stop/Aug 2017 to Jun 2018
- Ensured proper age of customers for alcohol and cigarettes.
- Sold store items and vehicle services to customers.
- Prepared daily records of food and gas sales and balanced register drawers.
- Refilled outdoor window maintenance stations with cleaning supplies.
- Maintained adequate food and beverages in display cases and refrigerators for customer convenience.
- Processed payments via cash, credit and debit cards and counted back change to customers to avoid cash drawer errors.
- Processed gas and amenities payments.
- Eliminated safety hazards, removed soiled items and collected trash from customer areas.
- Resolved all customer issues to maintain high standards of customer satisfaction.
- Maintained cleanliness, neatness and organization of all areas.
- Managed wide variety of customer service and administrative tasks to resolve customer issues.
- Responded to questions about local area and company services.
- Answered customers' questions and addressed problems and complaints in person and via phone.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Earned reputation for good attendance and hard work.
CSR/Pizza Maker
City , STATEDomino's Pizza/Nov 2015 to Apr 2017
City , STATEDomino's Pizza/Nov 2015 to Apr 2017
- Met and exceeded productivity targets by handling every interaction with top-notch customer service.
- Documented conversations with customers to track requests, problems and solutions.
- Updated POS system with order specifics and customer details, preferences and billing information.
- Educated customers on special pricing opportunities and company offerings.
- Processed customer account changes.
- Capitalized on opportunities to enhance customer experiences and bring in repeat business.
- Dispatched drivers to meet daily delivery needs for company customers.
- Consulted with customers to determine best methods to resolve service and billing issues.
- Interviewed customers regarding order issues and reported feedback to management team.
- Collected, monitored and evaluated customer requirements to achieve desired delivery time and order fill rates.
- Delivered high level of service and support to each customer, paving way for future business opportunities.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
- Cross-trained on Make line and CSR roles in order to provide skilled back-up for customer-facing teams.
- Took special orders in person and over telephone
- Prepared Pizza/Sandwich/Pasta orders
Education and Training
High School DiplomaKilmor SouthJun 2010City
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Resume Overview
School Attended
- Kilmor South
Job Titles Held:
- Cs2/Paid Caller
- Apparel Associate/Jewelry Associate
- Gas Station Attendant
- CSR/Pizza Maker
Degrees
- High School Diploma
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