cs representative resume example with 2+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
Summary
Resourceful cs representative/general laborer gifted in connecting with business customers to meet account needs, drive growth and build retention. Knowledgeable about cosmetics/technology and skilled at meeting and exceeding sales targets. Service-oriented and quality-focused with demonstrated success over 3 years of customer service/warehouse experience.
Innovative sales advisor focused on maintaining high levels of accuracy as well as achieving customer service and sales goals. Proven ability to establish rapport with clients and exceed all sales goals.
Skills
- Credit card payment processing
- Report creation
- Report generation
- Project management abilities
- Inbound and outbound calling
- Retail sales customer service
- Adaptive team player
- Problem-solving abilities
- Customer relations
- Shipping and receiving understanding
- Product organization
- Courteous demeanor
- High-energy attitude
- Technologically savvy
- Stockroom procedures
Education and Training
Gateway Christian Schools Memphis, TN Expected in 05/2018 ā ā High School Diploma : - :
Southwest Tennessee Community College Memphis, TN Expected in 01/2023 ā ā Associate of Applied Science : - :
Experience
Amazon.Com, Inc. - CS Representative
Twinsburg, OH, 08/2020 - 01/2021
Twinsburg, OH, 08/2020 - 01/2021
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Assessed customer needs and upsold products and services to maximize sales.
- Educated customers on special pricing opportunities and company offerings.
- Assisted approximately 95 customers each 8hours with cosmetics (Estee Lauder) questions.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Escalated customer concerns, store issues and inventory requirements to supervisors.
- Documented conversations with customers to track requests, problems and solutions.
- Answered 75+ inbound calls per day and directed to designated individuals or departments.
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
- Interviewed customers regarding any issues and reported feedback to management team.
- Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
- Set up and activated customer accounts to maintain QA satisfaction levels.
- Evaluated customer account information to assess current issues and determine potential solutions.
- Consulted with customers to determine best methods to resolve service and billing issues.
- Answered customer questions and addressed concerns, resulting in 25% reduction in complaint calls.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Reviewed account and service histories to identify trends and issues.
Aeroflow Healthcare - Hostess/Server
Arvada, CO, 03/2018 - 05/2020
Arvada, CO, 03/2018 - 05/2020
- Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
- Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
- Operated POS terminals to input orders, split bills and calculate totals.
- Collaborated with host, bus person and cook to serve up food and beverage options.
- Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
- Arranged place settings with fresh tablecloths, tableware and flowers to beautify table.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Upsold customers and optimized table-turns to outperform average sales by 25%
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
- Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
- Designed custom private function and banquet packages for business dinners, sales presentations, club meetings, weddings and charity events.
- Calculated charges, issued table checks and collected payments from customers.
- Prepared and served cold, hot and high-end beverages to guests.
- Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
- Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
- Washed buffet, restaurant and banquet items, including silverware, dishes, cooking utensils, equipment and displays.
- Rearranged tables and chairs, located or rolled extra silverware to prepare for large groups.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Prepared both alcoholic and non-alcoholic beverages as specified by patrons, consistently delivering to tables or bar without spillage.
- Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
- Served plated dinners, buffet-style dinners and passed hors d'oeuvres for parties.
- Requested photo identification from patrons ordering alcoholic beverages to verify legal age of consumption.
- Minimized customer wait times by efficiently taking and filling large volume of orders each day.
- Carefully transferred orders from kitchen and bar areas to tables and cleared plates as patrons finished food and beverage items.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
- Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Greeted newly seated guests quickly and efficiently.
- Assisted kitchen staff with food counts by determining number of items required for complete service.
- Processed customers' payments and provided receipts.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
- Presented patrons with menus and specials promptly after seating, following up to address questions before taking orders.
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
- Reviewed identification for patrons before serving alcoholic drinks.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Communicated effectively with patrons to establish preferences and dietary restrictions and make food and beverage recommendations.
Adecco Temp Agency - Picker/Packer
City, STATE, 01/2018 - 05/2020
City, STATE, 01/2018 - 05/2020
- Assembled cartons, crates and containers.
- Reduced waste 75% by adhering closely to packaging procedures and monitoring use of packaging materials.
- Promoted workplace safety and production efficiency by keeping workspaces clean, organized and free of hazards.
- Picked products from designated locations using various tools and transferred to appropriate areas for further processing.
- Efficiently packaged items, maintaining consistency to meet fulfillment deadlines.
- Volunteered for additional hours and shifts during peak periods to meet tight shipping deadlines.
- Keyed in data for packages into computer system using handheld scanners, averaging 85+ packages per shift.
- Accurately documented package information by completing associated paperwork, attaching labels and running barcodes using rf scanners.
- Efficiently packaged clothing items, maintaining consistency to meet fulfillment deadlines.
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Resume Overview
School Attended
- Gateway Christian Schools
- Southwest Tennessee Community College
Job Titles Held:
- CS Representative
- Hostess/Server
- Picker/Packer
Degrees
- High School Diploma
- Associate of Applied Science
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