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Cruise Sales Agent Resume Example

Resume Score: 65%

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CRUISE SALES AGENT
Career Overview

Highly enthusiastic, motivated, personable and responsible sales and customer service professional with over 9 years of experience as a cyber agent, working from home for the last 7 of those years and 2 years before that in a call center environment. 

Customer-focused with extensive knowledge of the cruise line industry selling 22 different cruise lines and servicing the same clients after the sale. Thorough, reliable customer service with extensive track record in sales, results-driven with proven ability to establish rapport with clients. Outgoing and driven to reach company goals. Results oriented and extremely efficient and dependable. 

Core Strengths
  • Active listening skills
  • Seasoned in conflict resolution
  • Sharp problem solver
  • Courteous demeanor
  • Strong organizational skills

  • Energetic work attitude
  • Top sales performer
  • Customer service expert
  • Promotional procedures

Accomplishments

Customer Assistance 

  • Worked with company systems such as VOIP and diligently completed all assigned tasks, working overtime as needed.

Customer Service 

  • Researched, calmed and rapidly resolved client conflicts to prevent loss of sales

Sales 

  • Consistently generated additional revenue through skilled sales techniques.
  • Sold trip protection at a rate of 40%, upgrading customers to higher categories of cabins/Suites

 

 

Work Experience
Cruise Sales Agent
June 2005
Company Name - City, State

Receive incoming sales calls and service clients after the sale. Answered an average of 40 calls per day. Offer any promotions and trip protection to all clients. Extremely familiar with Norwegian cruise lines and was named favorite agent of the month by the Star Desk in August 2011. Average sales $1.5 million per year.  

Cruise Sales Agent
April 2003 to June 2005
Company Name - City, State

Received sales calls for Travelocity, who contracted Upstream to sell their cruise packages. 

Educational Background
High School Diploma : AdvertisingGlasgow College of Commerce - City, Scotland

Completed 1 year course in advertising. No degree as I left to come back to the United Sates. 

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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

School Attended

  • Glasgow College of Commerce

Job Titles Held:

  • Cruise Sales Agent

Degrees

  • High School Diploma : Advertising

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