Highly enthusiastic, motivated, personable and responsible sales and customer service professional with over 9 years of experience as a cyber agent, working from home for the last 7 of those years and 2 years before that in a call center environment.
Customer-focused with extensive knowledge of the cruise line industry selling 22 different cruise lines and servicing the same clients after the sale. Thorough, reliable customer service with extensive track record in sales, results-driven with proven ability to establish rapport with clients. Outgoing and driven to reach company goals. Results oriented and extremely efficient and dependable.
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Customer Assistance
Customer Service
Sales
Receive incoming sales calls and service clients after the sale. Answered an average of 40 calls per day. Offer any promotions and trip protection to all clients. Extremely familiar with Norwegian cruise lines and was named favorite agent of the month by the Star Desk in August 2011. Average sales $1.5 million per year.
Received sales calls for Travelocity, who contracted Upstream to sell their cruise packages.
Completed 1 year course in advertising. No degree as I left to come back to the United Sates.
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School Attended
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