Reliable and friendly, quickly learns and masters new concepts and skills. Passionate about helping customers and creating a satisfying shopping experience. The customer is of the utmost importance. Having a customer happy and pleased with service will cause a chain reaction. Personable and dedicated to providing the highest level of customer service. Outgoing, and efficient with the capacity to multi-task. High-achieving while offering an extensive background in customer service, sales, client relations and merchandising. Self-directed and self-motivated team player who also works well independently is the perfect employee.
Routinely helped as many as 100 customers each day in a high-volume retail outlet While working directly in person or over the phone. Consistently exceeded daily sales targets with an average of $750,000 in sales by the end of 9 months working at in the travel industry. Fielded and processed up to 45 calls per day averaging as short and 5 minutes in length to well over 3 hours long. Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts and business. Greeted customers upon entrance and handled all cash and credit transactions. Assisted customers over the phone regarding store operations, product, promotions and orders.
Sold varying prices of vacation packages over the phone. Worked directly with customer and the 12 different cruise lines to offer customer the most accurate accommodation for requested vacation. corrected mistake made by customers or any miscommunication problem that arose when booking high priced cruises. Took over 30 calls in an 8 hour day, consisting of booking and making reservations for cruises and flights in the travel industry, corrected credit card payments, worked directly with the cruise line to accommodate clients needs and wishes the the best of my ability allowed by the policies of all companies and parties involved. Collected customer feedback and made process changes to exceed customer satisfaction goals.Made reasonable procedure exceptions to accommodate unusual customer requests. Received more than 10 customer compliments of courtesy, professionalism, and over achieving customer request.
Worked in all numbers of departments, ranging from operations, office management, soft lines, stockroom, customer service, and as a central checkout cashier. Worked in high paced high energy environment under immense amount of stress and training on the job during the high seasonal period. Exceeded customer expectations in courtesy and knowledge of store policies as well as merchandise. Designed displays to make the store experience interactive and engaging.Displayed the appropriate signage for products and sales promotions.Arranged items in favorable positions and areas of the store for optimal sales.Assisted in gathering and moving materials and equipment for the assigned displays.Printed various labels and tags for all merchandise.
Graduated a year ahead of my class by taking the California High School Exit Exam and passing with 96% reflecting my knowledge of all material learned. Exceeded in MAthmatics and Psychology With advanced levels on all State Exams. was awarded 2nd highest Test scores in my school. Graduated early to pursue higher education and work. I did not feel challenged enough in school environment.
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