crs billing specialist i resume example with 10 years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Influential Insurance Client Service Agent with 6 years of experience customizing insurance programs, explaining features and advantages and developing successful marketing strategies. Motivated professional possessing exceptional multitasking, organizational, time management abilities and determination an will to succeed. Expert at managing insurance sales cycle, including prospecting and follow-up support. Skillful in advising current and potential clients on insurance coverage plans and processing applications, payments and corrections. Friendly people-person with an engaging and driven personality.

  • Great Communication Skills
  • Excellent Time Management
  • Exceptional Customer Service
  • Emotional Intelligence
  • Proficient MS Office, MS Teams, Sagitta and Salesforce
  • Superior Organizational Skills
  • Insurance Policy Coverage Knowledge
  • Account, File and Database management
  • Insurance industry experience
  • Adaptability
  • Critical thinking
  • Attentiveness
  • Policy Investigations
  • Complaint resolution
  • Expense reporting
  • Exposure determination
  • Conflict Resolution
Work History
CRS/Billing Specialist I, 01/2022 to Current
Firehouse SubsSouthaven, MS,
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Completed checklists, shift documentation and recordkeeping following agency policies and procedures.
  • Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction.
  • Communicated professionally with colleagues, freelancers and clients.
  • Displayed sensitivity to cultural and linguistic needs of clients and families served.
  • Actively listened to customers' requests, confirming full understanding before addressing concerns.
  • Reviewed and adjusted customer coverage levels to address, identify and resolve customer conflicts.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Handled over 20+ calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Responded proactively and positively to rapid change.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Processed payment via telephone and in person with focus on accuracy and efficiency.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Maintained up-to-date knowledge of product and service changes.
Shift Leader , 06/2014 to Current
Maxey Law Office PllcCity, STATE,
    • Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
    • Regulated pricing, inventory count and supply during shift hours.
    • Kept kitchen, counter and dining areas cleaned and sanitized.
    • Worked flexible hours; night, weekend, and holiday shifts.
    • Developed and implemented performance improvement strategies and plans to promote continuous improvement.
    • Trained over 15+ new employees
Client Service Representative, 06/2012 to 09/2021
McGriff Insurance ServicesCity, State,
  • Sought out new clients and developed client relationships through networking, direct referrals, lead databases and cold calling.
  • Worked to accommodate new and different insurance requests and explored new value opportunities to optimize insurance agency reputation.
  • Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
  • Reviewed customer needs and financial means to determine appropriate policy offerings.
  • Processed invoices each week and mailed documentation to clients.
  • Responded proactively and positively to rapid change.
  • Spent ample time with each customer, verbally reviewing and explaining documents for client comprehension.
  • Reviewed over 10 policy applications per week for errors and liaised with underwriters to facilitate quick completion of application process.
  • Adhered to all regulations for insurance sales.
  • Worked in high-volume, competitive sales environment.
  • Supported day-to-day account management for 100+ company clients.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Associate of Science: Electronics Engineering Technologies, Expected in 05/2016
Bishop State Community College - Mobile, AL
High School Diploma: , Expected in 05/2013
Murphy High School - Mobile, AL
  • Active Alabama Property and Casualty License
  • CISR Designation - Certified Insurance Service Representative
  • Active Alabama Adjuster License
  • State Farm Auto and Property Certifications

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Resume Overview

School Attended

  • Bishop State Community College
  • Murphy High School

Job Titles Held:

  • CRS/Billing Specialist I
  • Shift Leader
  • Client Service Representative


  • Associate of Science
  • High School Diploma

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