Crowd Control Captain Resume Example Citywide Of Houston

CROWD CONTROL CAPTAIN

Career Focus

Experience Social Service professional with strong leadership and relationship- building skills, excellent research, time management and problem solving skills. Ability to function at a high level in a wide variety of settings.

Core Qualifications

Ability to maintain accurate client records
Able to manage client crises
Able to work independently and as a member of a team
Aware of legal and ethical standards
Interpersonal, oral, and written communication skills

Comfortable with diverse populations
Mental Health First Aid certified
Excellent writing and critical thinking skills
Excellent relationship building skills
Proficiency with Windows and Microsoft applications

Education and Training

Master of Arts, Psychology2014University of Houston － Houston, Texas, US

Bachelor of Science, Psychology2007University of Houston Downtown － Houston, Texas, US

Accomplishments

National Society of Leadership and Success, Excellence in Leadership Award
Student Government Association - 2014 Student Leader of the Year
School of Human Science and Humanities Outstanding Psychology Graduate Student for 2014
Psi Chi National Honor Society in Psychology
Student Government Association - Student Leader of the Month
Who's Who Among College Students of America 2013 and 2014

Work Experience

Crowd Control CaptainNov 2004 to Current
Citywide of Houston － Houston, TX

Attend meetings and trainings necessary for development and as required by the agency
Serve on the planning committee developing event goals and objectives for the annual Thanksgiving and Christmas feeding
Assist in seeking donation to provide hot nutritious meals, clothing, medical examination, food baskets for the less fortunate
Secure over $8000.00 in donations
Train volunteers on how to serve clients safely and effectively
Oversee the management of over twenty five thousand volunteers and clients.
Responsible for keeping large crowd in control and peaceful
Learned techniques to limit or reduce the restriction or limitation of dangerous crowd behavior
Addressed negative customer feedback immediately.Provided a high level of product and leadership support to representatives and clients.
Resolved customer questions, issues and complaints.

INTERNSHIPJun 2014 to Nov 2014
Gulf Coast Center Military Veterans Peer Network (MVPN) － Galveston, TX

Distributed outreach materials and information to veteran populated areas
Attended Veteran Treatment Court staff meetings and proceedings
Assisted in recruiting quality volunteers
Researched and contributed informative articles for Gulf Coast MVPN newsletter
Learned about veteran experiences, by attended peer support groups
Helped with Military Competence Training, Mental Health First Aid Training, and MVPN Basic Training
Aided with preparation, and attended Summits and conferences geared towards veterans

Counselor Jun 2005 to Sep 2014
Life As Christ Ministries － Houston, TX

Acted as a role model for clients by exhibiting positive behaviors..
provided group counseling to approximately twenty individuals.
Transformed improvised neighborhoods through spiritual and community development
Observed and assisted in conducting research in local communities to learn about their most important needs
Taught classes to help community members under and meet their needs.
Visited and offered positive encouragement to inmate in order to increase the likelihood of positive change.

Therapist Assistant Nov 2012 to Jun 2013
University of Houston Clearlake Verbal Behavior Center － Houston, TX

Provided assistance to for therapist
Did Initial intake
Prepared session rooms
Established and maintained rapport with families and clients
Collected data on therapy sessions
Assisted with caregiver training
Presented session data at case management and peer team meeting
Conducted research and presented finding at case management meetings,
Completed relevant literature for professional growth

Rental Management Administrator Jul 1996 to Jan 2011
Enterprise Rent -A -Car － Houston, TX

Completed all required daily documents and reports
Negotiated and settled claim on damaged vehicle with various Insurance companies
Instructed rental branches on proper underwriting
Served as a liaison between rental management office and major account
Cultivate excellent collaborative relations with major accounts
Learned how to effectively communicate, influence and interact with all types of customers and vendors
Applied proper techniques to problem solving and conflict management
Developed planned and implemented marketing efforts which improved and increased overall business by twenty percent

Certifications

Licensed Chemical Dependency Counselor (LCDC) Intern March 2015

Professional Affiliations

Psi Chi -International Honor Society in Psychology

National Society of Leadership and Success

Skills

Conflict Management, Documentation, Liaison, Critical thinker, Marketing, Problem Solving, Underwriting, Progress, American Red Cross, Award, Approachable, Case Management, Health And Wellness, Increase, Leadership Development, Mentor, Mentoring, Microsoft Word, PowerPoint, Culturally sensitive, Spss, Therapy, Mental Health, Recruiting, Training

Resume Overview

Companies Worked For:

Citywide of Houston
Gulf Coast Center Military Veterans Peer Network (MVPN)
Life As Christ Ministries
University of Houston Clearlake Verbal Behavior Center
Enterprise Rent -A -Car

School Attended

University of Houston
University of Houston Downtown

Job Titles Held:

Crowd Control Captain
INTERNSHIP
Counselor
Therapist Assistant
Rental Management Administrator

Degrees

Master of Arts , Psychology 2014
Bachelor of Science , Psychology 2007

Crowd Control Captain Resume Example

Resume Score: 90%

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