Unifi - Cross Utilized Agent
La Crosse, WI, 03/2016 - Working as a Skywest cross utilized agent i worked three flights a day at MBS international airport. I wasĀ responsible to carry out the duties of ramp, customer service/ticket and gate. The combined responsibilities include: checking in and ticketing passengers, escorting passengers to the aircraft, resolving customer complaints, general customer assistance to passengers, marshaling aircraft, loading/unloading, and sorting freight and baggage. My duties also included servicing aircraft, assisting with pushback and towing to/from the gate, deicing and other duties as assigned. Being a cross utilized agent i would interact directly with our customers and pilots.