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crisis support coordinator resume example with 3+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Goal-oriented employee with 3 years of experience in customer service and related positions. Lead effectively to maximize productivity while retaining service quality. Demonstrated proficiency in communication and reliability.

Skills

· Three (3) years work experience in social services environment.

· Knowledge of and sensitivity to domestic violence, sexual assault and abuse issues, trauma, gender equity and/or other forms of oppression.

· Ability to exhibit warmth, empathy and supportiveness to clients in a non-judgmental manner.

· Ability to work with culturally and socio-economically diverse population.

· Understanding and application of program theories such as trauma-informed care, feminist, and anti-oppression/anti-discrimination frameworks.

· Committed to direct, open and non-violent communication.

· Ability to work with a high-performing team and also independently.

· Bilingual, bi-cultural and bi-literate skills.

Education and Training
Madera High School Madera, CA, Expected in 05/XXX2 High School Diploma : - GPA :
Experience
Pacific Office Automation - Crisis Support Coordinator
Santa Fe Springs, CA, 12/2020 - 12/2021

Client Service

· Provides counseling, safety planning, community referrals and information to those impacted by domestic violence, sexual assault and/or human trafficking, both in person and on the phone using a strength-based, client-centered, trauma-informed approach.

· Effectively advocate for survivors with outside agencies and community organizations.

· Manages crisis situations, adheres to safety and department protocols and provides conflict resolution when needed.

· Conducts intakes, screenings, and assessments for survivors to assess service needs; coordinate referrals to the community and other agency programs

· Facilitating support groups and at a minimum 4 support group sessions

· Community engagement to include collaboration in external groups, workshops and trainings in the community (intentionally provided as low-barrier services)

· Identify barriers to services and advocate for higher quality of services with external service organizations.

· Provides translation and interpretation services for survivors when needed.

Administration

· Supports the work of the team by coordinating the daily management of community engagement activities, including but not limited to, support groups, workshops and low barrier services, providing counseling, intakes, screenings and assessments for clients, answering 24/7 hotline calls.

· Maintains accurate and confidential records (hard copy and soft copy) of client services (service plans and achievements) and demographics and updates records in ETO (Efforts to Outcomes database) on a timely basis.

· Supports the engagement and ongoing training of volunteers in the work

· Keeps skills and knowledge relevant by participating in ongoing training opportunities.

· Actively participates in community-based meetings focused on sexual assault and domestic violence issues, and brings relevant information back to the supportive services team.

Program Leadership:

· Organizes the requests of responses among our community partners, collaborating agencies in partnership with the Counseling and Intake Manager

· Provides mobile community response services i.e. support groups, counseling and safety planning at various off-site locations

· Demonstrate program leadership and creation of new support groups to meet demand and ensure we meet overall support group contract numbers and strategic goals

· Providing guidance and leadership to staff in the implementation of support groups, workshops and counseling services

· Collaborates with Children Services Coordinator in facilitation of groups and meeting client needs.

· Collaborates with the Education and Outreach Team to assist with community education and outreach requests i.e. Promotoras, tabling, etc

· Collaborate with Counseling and Intake Manager regarding client and community needs, including identifying potential community partners to provide support services.

YWCA - Bilingual Client Services Coordinator
City, STATE, 01/2019 - 12/2020
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and when dealing with unhappy clients, effectively diffusing situations.
  • Identified appropriate community resources and provided referrals for services.
  • Built trust and rapport with victims of violent crimes by remaining calm and compassionate in variety of situations.
  • Built trust and rapport with clients by delivering information on Intimate family violence services and supporting client decision making.
  • Responded to hotline calls, offering assistance and support information after assessing needs.
  • Made appropriate referrals and follow-up referrals to be certain families received needed services.
YWCA - Receptionist
City, STATE, 07/2018 - 01/2019
  • Answered and directed incoming calls using multi-line telephone system.
  • Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
  • Processed payments and updated accounts to reflect balance changes.
  • Sorted incoming mail and directed to correct personnel each day.
  • Oversaw office inventory by restocking supplies and submitting purchase orders.
  • Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
  • Managed customer complaints and rectified issues to complete satisfaction.

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Resume Overview

School Attended

  • Madera High School

Job Titles Held:

  • Crisis Support Coordinator
  • Bilingual Client Services Coordinator
  • Receptionist

Degrees

  • High School Diploma

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