Broad industry experience includes Healthcare, Mental Health Support and Customer Services. Organized, independent worker with strong time-management skills. Community Service Specialist successful at offering community support services to adults with developmental and intellectual disabilities. Level-headed health professional who remains calm and effective in extremely difficult and stressful situations. Strong belief in importance of companionship and support in patient care.
Adheres to customer service procedures
Skilled in intake interviewing
MS Windows proficient
Strong client relations
Outstanding interpersonal skills
Crisis Intervention Specialist08/2016 to Current Families in Crisis – Killeen Tx.
Explained available domestic violence and sexual assult services to clients.
Supervised the residential and daily activites of clients within safe and confidential facility.
Meticulous Crisis Intervention Specialist, excellent at juggling multiple tasks and working under pressure.
Highly motivated Residential Counselor offering unsurpassed relationship-building and interpersonal skills.
Trained in crisis prevention and intervention techniques. Self-starter and team player.
2 yr old Teacher 08/2015 to 05/2016 Kids Haven Academy – Killeen Tx.
Promoted good behavior by using the positive reinforcement method.
Promoted language development skills through reading and storytelling.
Kept classrooms clean by sterilizing and disinfecting children's toys and surfaces.
Organized small groups of children while transitioning to and from outdoor play.
Offered parents detailed daily reports that outlined their child's day.
Maintained daily records of children's individual activities, behaviors, meals and naps.
Identified early warning signs of emotional and developmental problems in children.
One Touch Hospitality10/2014 to 07/2015 Celebrity Cruises – Wichita Ks.
Improved call center functionality and service capacity by resolving customer complaints efficiently and quickly.
Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
Accurately documented, researched resolution of customer service issues.
Managed high call volume with tact professionalism.
Defused volatile customer situations calmly and courteously.
Identified chronic customer issues by creating and maintaining customer complaint log.
Met or exceeded service and quality standards every review period
Peer Support/ Residential Support09/2012 to 04/2013 Mental Health Association – Wichita Ks.
Explained available substance abuse treatment services to clients.
Administered oral medications, following physician's prescriptions and hospital procedures.
Counseled clients to help them understand and overcome personal, social and behavioral problems.
Met with clients in their homes to promote continuity of care.
Trained in substance abuse, co-occurring disorders, and the effect of employment and housing issues on mental health.
Peer Support Specialist who challenges clients to work toward healing and self-sufficiency while emphasizing their personal strengths and milestones.
Certified Registered Medical Assistant: 2009Wichita Technical Institute-
Certified Medical Assistant, American Association of Medical Assistants