Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary
Broad industry experience includes Healthcare, Mental Health Support and Customer Services. Organized, independent worker with strong time-management skills. Community Service Specialist successful at offering community support services to adults with developmental and intellectual disabilities. Level-headed health professional who remains calm and effective in extremely difficult and stressful situations. Strong belief in importance of companionship and support in patient care. 

  • Adheres to customer service procedures
  • HIPAA compliance
  • Culturally-sensitive
  • Skilled in intake interviewing

  • MS Windows proficient
  • Strong client relations
  • Organization skills
  • Outstanding interpersonal skills
Work History
Crisis Intervention Specialist, 07/2016 - Current
Hunterdon Healthcare Washington, ,
  • Explained available domestic violence and sexual assult services to clients.
  • Supervised the residential and daily activites of clients within safe and confidential facility. 
  • Meticulous Crisis Intervention Specialist, excellent at juggling multiple tasks and working under pressure.    
  • Highly motivated Residential Counselor offering unsurpassed relationship-building and interpersonal skills.
  • Trained in crisis prevention and intervention techniques. Self-starter and team player.
2 yr old Teacher , 07/2015 - 04/2016
Kids Haven Academy City, ,
  • Promoted good behavior by using the positive reinforcement method.
  • Promoted language development skills through reading and storytelling.
  • Kept classrooms clean by sterilizing and disinfecting children's toys and surfaces.
  • Organized small groups of children while transitioning to and from outdoor play.
  • Offered parents detailed daily reports that outlined their child’s day.
  • Maintained daily records of children’s individual activities, behaviors, meals and naps.
  • Identified early warning signs of emotional and developmental problems in children.

One Touch Hospitality, 09/2014 - 06/2015
Celebrity Cruises City, ,
  • Improved call center functionality and service capacity by resolving customer complaints efficiently and quickly.
  • Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
  • Accurately documented, researched resolution of customer service issues.
  • Managed high call volume with tact professionalism.
  • Defused volatile customer situations calmly and courteously.
  • Identified chronic customer issues by creating and maintaining customer complaint log.
  • Met or exceeded service and quality standards every review period

Peer Support/ Residential Support, 08/2012 - 03/2013
Mental Health Association City, ,
  • Explained available substance abuse treatment services to clients.
  • Administered oral medications, following physician's prescriptions and hospital procedures.
  • Counseled clients to help them understand and overcome personal, social and behavioral problems.
  • Met with clients in their homes to promote continuity of care.
  • Trained in substance abuse, co-occurring disorders, and the effect of employment and housing issues on mental health.
  • Peer Support Specialist who challenges clients to work toward healing and self-sufficiency while emphasizing their personal strengths and milestones.

Certified Registered Medical Assistant: , Expected in 2009
Wichita Technical Institute - Wichita,

  • Certified Medical Assistant, American Association of Medical Assistants
  • First Aid Certification
  • ​CPR certification 
  • Registered Medical Assistant 2009
  • Certifed Peer Support Specialist 2012
Additional Information

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School Attended

  • Wichita Technical Institute

Job Titles Held:

  • Crisis Intervention Specialist
  • 2 yr old Teacher
  • One Touch Hospitality
  • Peer Support/ Residential Support


  • Certified Registered Medical Assistant

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