Jessica Claire
- Montgomery Street, San Francisco, CA 94105
- (555) 432-1000
- resumesample@example.com
- Date of Birth:
- India:
- single:
Professional Summary
Broad industry experience includes Healthcare, Mental Health Support and Customer Services. Organized, independent worker with strong time-management skills. Community Service Specialist successful at offering community support services to adults with developmental and intellectual disabilities. Level-headed health professional who remains calm and effective in extremely difficult and stressful situations. Strong belief in importance of companionship and support in patient care.
Skills
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Work History
Crisis Intervention Specialist, 07/2016 - Current
Hunterdon Healthcare – Washington, ,
Hunterdon Healthcare – Washington, ,
- Explained available domestic violence and sexual assult services to clients.
- Supervised the residential and daily activites of clients within safe and confidential facility.
- Meticulous Crisis Intervention Specialist, excellent at juggling multiple tasks and working under pressure.
- Highly motivated Residential Counselor offering unsurpassed relationship-building and interpersonal skills.
- Trained in crisis prevention and intervention techniques. Self-starter and team player.
2 yr old Teacher , 07/2015 - 04/2016
Kids Haven Academy – City, ,
Kids Haven Academy – City, ,
- Promoted good behavior by using the positive reinforcement method.
- Promoted language development skills through reading and storytelling.
- Kept classrooms clean by sterilizing and disinfecting children's toys and surfaces.
- Organized small groups of children while transitioning to and from outdoor play.
- Offered parents detailed daily reports that outlined their child’s day.
- Maintained daily records of children’s individual activities, behaviors, meals and naps.
- Identified early warning signs of emotional and developmental problems in children.
One Touch Hospitality, 09/2014 - 06/2015
Celebrity Cruises – City, ,
Celebrity Cruises – City, ,
- Improved call center functionality and service capacity by resolving customer complaints efficiently and quickly.
- Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
- Accurately documented, researched resolution of customer service issues.
- Managed high call volume with tact professionalism.
- Defused volatile customer situations calmly and courteously.
- Identified chronic customer issues by creating and maintaining customer complaint log.
- Met or exceeded service and quality standards every review period
Peer Support/ Residential Support, 08/2012 - 03/2013
Mental Health Association – City, ,
Mental Health Association – City, ,
- Explained available substance abuse treatment services to clients.
- Administered oral medications, following physician's prescriptions and hospital procedures.
- Counseled clients to help them understand and overcome personal, social and behavioral problems.
- Met with clients in their homes to promote continuity of care.
- Trained in substance abuse, co-occurring disorders, and the effect of employment and housing issues on mental health.
- Peer Support Specialist who challenges clients to work toward healing and self-sufficiency while emphasizing their personal strengths and milestones.
Education
Certified Registered Medical Assistant: , Expected in 2009
Wichita Technical Institute - Wichita,
Wichita Technical Institute - Wichita,
- Certified Medical Assistant, American Association of Medical Assistants
Certifications
- First Aid Certification
- CPR certification
- Registered Medical Assistant 2009
- Certifed Peer Support Specialist 2012
Additional Information
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Resume Overview
School Attended
- Wichita Technical Institute
Job Titles Held:
- Crisis Intervention Specialist
- 2 yr old Teacher
- One Touch Hospitality
- Peer Support/ Residential Support
Degrees
- Certified Registered Medical Assistant
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