Seven years of experience in fast paced Manhattan advertising agency environment with a clear focus on meeting tight deadlines and high client expectations. Ability to communicate clearly and work harmoniously with a dedicated team of industry experts.
Experienced Web Content Manager, capable of juggling multiple tech-heavy roles and project types, both for internal and client-side tasks. Master of technological fluency and flexibility, with a commitment to maintaining cutting edge technical skills and industry best practices.
Excellent communication skills
Attention to detail
Ability to clarify and mediate between programmers and non-programmers
Technology & Software training for adults
QA Test Scripting and execution
Social Media & online culture fluency across all major platforms
Strong familiarity with SEO
Expert at HTML and CSS
Familiarity with PHP
Fluency in Content Management Systems
Expert in Photoshop
Familiarity with sound and video editing
Expert in Email Marketing programming, software and services
Expert in Webinar setup, marketing, and hosting
Crisis Hotline VolunteerSep 2010 - Mar 2011 Samaritans of New YorkManhattan, NY Volunteering on the crisis hotline was one of the most demanding, challenging, difficult, and educational experiences I've had in my lifetime so far. I am grateful for the chance to have learned so much and gained the awareness this line of work demands.
Training for the hotline involved studying the following:
Nature of human addictionEnd of life choices and behaviors
Signs of depression and anxiety
Risk factors involved in suicidal tendency
Training also involved a lot of conditioning and the following skills were honed:
Identifying and removing personal bias from speech, objective listening and question asking.
Rigorous relearning of interpersonal communication, with an emphasis on expressing empathy and rapport building.
Strict adherence to protocol for purposes of security and legal liability.
Capacity to be engaged in multiple thought processes at once; emotionally charged empathetic conversation, snap decision making based on analytic thinking, detailed documentation and time keeping for the written logs
Ability to maintain mental resolve and emotional composure during high stakes life and death situations.
Event Volunteer & Content ContributorNov 2010 - Feb 2014 g33kWatchRemote g33kWatch is a volunteer group of about 20 individuals, based around a Videogame and Geek Culture enthusiast Website that streams gaming events, publishes articles related to gaming and geek culture, and stages web based charity fund raising events. To date we have raised $80,000 for Child's Play Charity, benefiting children's hospitals and domestic violence shelters. My contributions include:
Dozens of articles written and published for the website.
Minor website administration and maintenance.
Social Media promotion and community engagement.
Brainstorming, organizing, practicing, set-crafting, and performing countless hours of sketches and routines that are streamed via the internet to encourage donations.
Applying myself to this cause has meant working very closely with a dedicated team of other gaming enthusiasts that not only involves being creative and enthusiastic for the camera, but also a litany of other skills that are needed both on and off the live-stream. Participants must be reliable, task-oriented, punctual, capable of making smart snap decisions, while also being diplomatic and sensitive to the gaming community as we encourage donations.
Web Content AdministratorMar 2005 - Aug 2007 Rutgers University Division of Continuous EducationNew Brunswick, NJ
Extensive exposure to content management systems.
Administrated and provided technical support for college course registration, and online classes.
Developed Intranets and external websites for multiple New Jersey Municipalities as part of Rutgers DCEO participation in making NJ municipal websites more standardized.
Trained municipal clerks and township officials how to use the intranets and extranets I built for them.
Web Content ManagerAug 2007 - Current JWT INSIDEManhattan, NY
Developed and managed company Intranet.
Managed content on company website.
Trained all employees and administrated resource management and project task assignment system.
Remotely trained clients how to use any software or content management systems that our programmers developed for them.
Programmed, designed, and published both internal and external newsletters utilizing responsive HTML.
Managed marketing automation system which involves developing, programming and integrating contact forms, registration pages, and polls onto company websites and landing pages to gather detailed statics on business leads.
Regularly performed on-the-fly graphic editing for presentations, newsletters, webpages, RFPs, Case Studies, concept mock-ups, and social media.
Administrator of social media accounts with full and evolving knowledge of all popular social media spaces on both the user and company level.
Administered and assisted strategic implementation of a gamified employee engagement system, aimed at encouraging employees to share company-created content through social media channels.
Helped gather and assess SEO data for developing performance reports on our clients' websites.
Performed all technical duties surrounding large-scale webinar presentations, which includes setting up highly detailed professional webinar software, programming registration pages and automated email response systems, collecting registrant data,
providing training and practice sessions for presenters,
performing the opening/closing scripts, administrating the webinars and providing technical assistance to both presenters and attendees during live presentations, fielding audience questions, publishing recorded webinar videos and materials, collecting data and providing feedback on webinar performance.
Website and Application quality assurance testing. This involves ability to generate detailed test scripts to convey to clients how testing is performed on their sites, strict attention to detail, ability to test websites on all major web browsers, tablets and smartphones, detailed record keeping and explanation of errors to help programmers identify and solve for bugs, knowledge of bug ticketing systems.
Bachelor of Arts: Information Technology2007 Rutgers UniversityNew Brunswick, NJ