crew scheduler resume example with 3+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Professional Summary
Solutions-driven Master Scheduler adept at leading cross-functional teams in developing and delivering continuous process improvements. Experienced in fast problem solving and fast and efficient work.. Successful at achieving efficient, cost-effective business processes without compromising quality. A productive team leader proficient in schedule management, lean manufacturing, training, and development. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Skills
Critical Thinking
Creative Solutions
Crew Resource Management
Customer Experience
Complex Problem-Solving
Crew Support
Recording Violations
Performance Goals
Operational Efficiency
Work Schedule Development
Safety Guidelines
Federal Aviation Administration Regulations
Production Planning and Control
Workflow Efficiency
Data Reports
Responding to Difficult Customers
Making Announcements
Upbeat and Positive Personality
Issue and Complaint Resolution
Courteous with Strong Service Mindset
Efficient and Detail-Oriented
Understanding Customer Needs
Customer Data Confidentiality
Calm and Professional Under Pressure
Promoting Brand and Company Identity
Proactive Self-Starter
Establishing and Maintaining Customer Relationships
Constructive Feedback
Managing Operations and Efficiency
Scheduling and Coordinating
Supervising Employees
Following Supervisor Instructions
Consulting Supervisors
Daily Transactions Review
Workflow Monitoring
Corporate Communications
Leadership
Work History
Crew Scheduler, 11/2021 - Current Air Transport International – Baltimore, MD,
Supervised day-to-day activities for flight attendants and pilots to promote productivity and efficient use of resources, maintaining on-time and under-budget project delivery.
Checked and researched legislation and laws relevant to planning and applied knowledge to address concerns or enhance department operations.
Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Carried out day-day-day duties accurately and efficiently.
Demonstrated respect, friendliness, and willingness to help wherever needed.
Worked flexible hours; night, weekend, and holiday shifts.
Performed duties in accordance with applicable standards, policies, and regulatory guidelines to promote safe working environment.
Proved successful working within tight deadlines and fast-paced atmosphere.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Offered friendly and efficient service to customers, and handled challenging situations with ease.
Developed and maintained courteous and effective working relationships.
Developed and maintained automated tracking systems, hard copy files, and records to enhance office workflows.
Planned production schedules every day, taking employee production rates, company needs and seasonal changes into account.
Helped large volume of customers every day with a positive attitude and focus on customer satisfaction.
Demonstrated high attention to detail, organization, and management of multiple tasks and projects simultaneously.
Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
Educated clients on account services and resolved client inquiries regarding statement information and account balances.
Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
Educated customers on company systems, form completion and access to services.
Applied strong communication and negotiation skills regarding refunds and merchandise exchanges.
Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
Informed clients of essential travel information, such as travel times, transportation connections, medical and visa requirements to facilitate quality service.
Carried out day-day-day duties accurately and efficiently.
Worked flexible hours; night, weekend, and holiday shifts.
Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
Maintained energy and enthusiasm in fast-paced environment.
Supervisor, 09/2018 - 05/2021 Wendys Restaurant – City, STATE,
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
Evaluated employee performance and coached and trained to improve weak areas.
Maintained compliance with company policies, objectives and communication goals.
Worked with management team to implement proper division of responsibilities.
Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Developed training, task and process guidelines and communicated clear and concise directions to employees.
Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
Identified individual employees' unique work styles and adapted management methods.
Conducted routine inspections of incoming materials to check quality and compliance with established product specifications.
Tracked and prepared quarterly reports of sales goals to management.
Revitalized operational structures and procedures to successfully control turnover and waste, enhance output and boost overall quality.
Education
Bachelor of Science: Aviation And Aerospace Management, Expected in 05/2024 - Metropolitan State University of Denver - Denver, CO GPA: Status -
Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.