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Middle College High School @ Nc A&T - Greensboro, NC
During my time of working in the fast food environment, I have learned how to fulfill roles of multi-tasking, training others, and also being a leader while efficiently completing my own work. I bring a since of positivity and understanding to any workplace, so that way I can maintain a positive atmosphere in my workplace. With this job I have gained the ability to reroute a negative situation into a positive one while being able to keep a positive composure. When it comes to a leadership role I know how to take charge, and keep the shift running while keeping my crew in order as we all efficiently do our jobs. I am also able to maintain patience with any type of mental illness, disability, and or blatant disrespectful people. Successful Crew Trainer highly effective at building rapport with new team members and helping each get acclimated to the environment, customer needs and restaurant operations.
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Mcdonald's – Williamsburg, IA,
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Taught new team members correct procedures for all areas of operations.
- Maintained current knowledge of all team position requirements.
- Mentored junior employees to improve performance, food safety and customer service.
- Set positive example for team members by providing high-quality, efficient service.
- Trained other employees in customer service, food safety and performance requirements.
- Greeted all customers with smile and provided friendly service to professionally handle every need.
- Advised executives on best practices for employee growth and productivity goals, consistently helping companies achieve [Result].
Hudson Group – Avon, IN,
- Prepared food items such as meats, poultry and fish for frying purposes.
- Handled portion control activities according to specified instructions provided by chef.
- Changed and sanitized all cutting boards, benches and surfaces between tasks to avoid cross-contamination.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment, sanitation and safety.
- Checked each food item for freshness and provided feedback to kitchen supervisor for removal.
- Grilled, cooked and fried foods such as french fries, eggs and pancakes.
- Cleaned food preparation equipment, work areas and counters or tables.
- Planned work on orders so items served together finished cooking at same time.
- Participated in team-building activities to enhance working relationships.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
McDonald's Fast Food Restaurant – City, STATE,
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Assisted other team members to achieve goals.
- Took orders, prepared meals and collected payments.
- Operated as full-service food provider in [Type] establishment by taking orders, preparing meals and collecting payments.
- Resolved customer complaints to patron satisfaction, resulting in repeat business.
- Trained new hires in customer service, food preparation and restaurant procedures.
- Followed food safety protocols and best practices as instructed by ServSafe training.
- Supported great dining and meal experiences for guests.
- Became familiar with products to answer questions and make suggestions.
- Worked front counter, drive-thru and other areas as needed.
- Prepared products following restaurant, health, and safety standards and procedures.
- Kept food preparation area, equipment and utensils clean and sanitary.
- Prepared and cooked food orders for customers by noting customizations and portion sizes.
- Collaborated with team members to complete orders.
- Worked well with teammates and accepted coaching from management team.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
- Inspected dishes and utensils for cleanliness.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Asked customers for feedback, solved problems, provided additional items and [Action] throughout meal.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Answered customers' questions, recommended items and recorded order information.
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School Attended
- Middle College High School @ Nc A&T
Job Titles Held:
- Crew Member Trainer
- Crew Member Cook
- Restaurant Crew Member
Degrees
- High School Diploma
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