Crew Member Team Leader Resume Example
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CREW MEMBER TEAM LEADER
Summary
Resourceful and detail-oriented worker with extensive experience in food service, retail and childcare industries. Fantastic multitasker with strong work ethic and ability to thrive in team-based or individually motivated settings.
Skills
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Experience
Company Name | City, StateCrew Member Team Leader08/2017 - Current
- Monitored new employee productivity and provided constructive feedback.
- Developed and implemented strategies to enhance team performance, improve processes and increase efficiency.
- Oversaw food preparation, production and presentation according to quality standards.
- Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
- Completed opening, closing and shift change tasks to promote store efficiency.
- Entered requested menu items into computer system, modifying with substitutions and add-ons to customize orders.
- Carefully maintained proper sanitation, health and safety standards in all work areas by applying industry best practices and company requirements.
- Built brand loyalty and accomplished customer satisfaction by working well with other team members.
- Recorded customer orders and communicated clearly to confirm each order.
- Answered customer questions regarding food preparation, responding to concerns regarding potential allergens.
- Accepted transaction payments, making change for cash payments and processing credit cards, debit cards and gift cards.
- Completed side work tasks, including restocking condiments and cleaning refrigerators.
- Prepared items according to written or verbal orders, working on several different orders simultaneously.
- Took necessary steps to meet customer needs and effectively resolve food or service issues promptly.
- Assisted management with monthly inventory control and weekly stock ordering.
Company Name | City, StateFamily Nanny07/2019 - 09/2020
- Planned excursions to enhance physical abilities and expose children to stimulating, educational activities.
- Helped children complete homework and special assignments daily to support academic performance.
- Engaged with children, providing nurturing, safe environments to promote emotional, social and intellectual growth.
- Monitored playtime to prevent overuse of technology, television or other detrimental influences.
- Bathed and dressed babies, changed diapers and prepared bottles and feeding equipment.
- Followed routines to foster stability and structure in children's lives while parents were away.
- Prepared snacks and meals, scheduled and coordinated projects and reinforced appropriate discipline for children according to parents' specifications.
- Taught children safe behavior such as seeking adult assistance when crossing street and avoiding contact with unsafe objects.
- Developed lasting, professional relationships with families by encouraging open communication and delivering positive feedback.
- Provided safe and efficient transportation to and from activities and events.
Company Name | City, StateSupervisor03/2016 - 08/2017
- Worked one-on-one with employees to motivate while delivering constructive criticism in busy, retail environment.
- Delegated tasks to employees based upon individual strengths and experience.
- Processed credit card payments and counted back change and currency.
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
- Redeemed coupons and cross-sold products to maintain customer satisfaction levels.
- Greeted customers and responded to informational requests.
- Processed credit card, EBT and gift certificate payments in electronic computer systems.
- Assisted customers to find appropriate products, answered product questions and provided product solutions.
- Accurately handled large cash and credit card payments for money orders and bill payment transactions.
- Resolved issues with cash registers, card scanners and printers.
- Helped customer locate and select appropriate merchandise throughout store.
- Properly verified customer identification for alcohol or tobacco purchases.
- Processed returned items in accordance with store policy.
- Trained new team members in cash register operation, stock procedures and customer service.
- Worked closely with front-end staff to assist customers and maintain satisfaction levels.
Company Name | City, StateCashier03/2016 - 09/2016
- Properly verified customer identification for alcohol or tobacco purchases.
- Scanned customer purchases, supporting transactions to streamline sales process.
- Assisted with purchases and locating items.
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
- Wrapped items and bagged purchases properly to prevent merchandise breakage.
- Resolved issues regarding customer complaints and escalated worsening concerns to customer service for remediation.
- Welcomed customers, offering assistance to help find necessary store items.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Trained new employees in cashiering procedures, offering assistance in resolving issues.
- Cleaned, organized and maintained store displays.
Education and Training
Columbus Alternative High School | City, StateHigh School Diploma06/2018
Columbus State Community College | City, StateAssociate of ArtsExpected in 05/2022
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Resume Overview
School Attended
- Columbus Alternative High School
- Columbus State Community College
Job Titles Held:
- Crew Member Team Leader
- Family Nanny
- Supervisor
- Cashier
Degrees
- High School Diploma
Associate of Arts
