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Crew Member Team Leader Resume Example

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CREW MEMBER TEAM LEADER
Summary

Resourceful and detail-oriented worker with extensive experience in food service, retail and childcare industries. Fantastic multitasker with strong work ethic and ability to thrive in team-based or individually motivated settings.

Skills
  • Opening and closing procedures
  • Preparation oversight
  • Food safety understanding
  • Team building
  • Team management
  • Problem resolution
  • Communications
  • Organization
  • Customer service
  • Supervision
  • Employee training
  • Relationship development
  • Creative arts talent
  • Behavior management techniques
  • Early childhood knowledge
  • Safety understanding
  • Social skills development
  • Behavioral/cognitive skills development
  • 4 years experience in babysitting and nanny work
  • 2 years experience with volunteer work in elementary and preschool classrooms.
Experience
6-1-Pho | Columbus, OHCrew Member Team Leader08/2017 - Current
  • Monitored new employee productivity and provided constructive feedback.
  • Developed and implemented strategies to enhance team performance, improve processes and increase efficiency.
  • Oversaw food preparation, production and presentation according to quality standards.
  • Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
  • Completed opening, closing and shift change tasks to promote store efficiency.
  • Entered requested menu items into computer system, modifying with substitutions and add-ons to customize orders.
  • Carefully maintained proper sanitation, health and safety standards in all work areas by applying industry best practices and company requirements.
  • Built brand loyalty and accomplished customer satisfaction by working well with other team members.
  • Recorded customer orders and communicated clearly to confirm each order.
  • Answered customer questions regarding food preparation, responding to concerns regarding potential allergens.
  • Accepted transaction payments, making change for cash payments and processing credit cards, debit cards and gift cards.
  • Completed side work tasks, including restocking condiments and cleaning refrigerators.
  • Prepared items according to written or verbal orders, working on several different orders simultaneously.
  • Took necessary steps to meet customer needs and effectively resolve food or service issues promptly.
  • Assisted management with monthly inventory control and weekly stock ordering.
Mrs. Melissa Masters | Columbus , OHFamily Nanny07/2019 - 09/2020
  • Planned excursions to enhance physical abilities and expose children to stimulating, educational activities.
  • Helped children complete homework and special assignments daily to support academic performance.
  • Engaged with children, providing nurturing, safe environments to promote emotional, social and intellectual growth.
  • Monitored playtime to prevent overuse of technology, television or other detrimental influences.
  • Bathed and dressed babies, changed diapers and prepared bottles and feeding equipment.
  • Followed routines to foster stability and structure in children's lives while parents were away.
  • Prepared snacks and meals, scheduled and coordinated projects and reinforced appropriate discipline for children according to parents' specifications.
  • Taught children safe behavior such as seeking adult assistance when crossing street and avoiding contact with unsafe objects.
  • Developed lasting, professional relationships with families by encouraging open communication and delivering positive feedback.
  • Provided safe and efficient transportation to and from activities and events.
Marc's | Columbus, OHSupervisor03/2016 - 08/2017
  • Worked one-on-one with employees to motivate while delivering constructive criticism in busy, retail environment.
  • Delegated tasks to employees based upon individual strengths and experience.
  • Processed credit card payments and counted back change and currency.
  • Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
  • Redeemed coupons and cross-sold products to maintain customer satisfaction levels.
  • Greeted customers and responded to informational requests.
  • Processed credit card, EBT and gift certificate payments in electronic computer systems.
  • Assisted customers to find appropriate products, answered product questions and provided product solutions.
  • Accurately handled large cash and credit card payments for money orders and bill payment transactions.
  • Resolved issues with cash registers, card scanners and printers.
  • Helped customer locate and select appropriate merchandise throughout store.
  • Properly verified customer identification for alcohol or tobacco purchases.
  • Processed returned items in accordance with store policy.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Worked closely with front-end staff to assist customers and maintain satisfaction levels.
Marc's | Columbus, OHCashier03/2016 - 09/2016
  • Properly verified customer identification for alcohol or tobacco purchases.
  • Scanned customer purchases, supporting transactions to streamline sales process.
  • Assisted with purchases and locating items.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Resolved issues regarding customer complaints and escalated worsening concerns to customer service for remediation.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Trained new employees in cashiering procedures, offering assistance in resolving issues.
  • Cleaned, organized and maintained store displays.
Education and Training
Columbus Alternative High School | Columbus, OHHigh School Diploma06/2018
Columbus State Community College | Columbus, OHAssociate of ArtsExpected in 05/2022
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Resume Overview

Companies Worked For:

  • 6-1-Pho
  • Mrs. Melissa Masters
  • Marc's

School Attended

  • Columbus Alternative High School
  • Columbus State Community College

Job Titles Held:

  • Crew Member Team Leader
  • Family Nanny
  • Supervisor
  • Cashier

Degrees

  • High School Diploma
    Associate of Arts

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