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Crew Member Team Leader Resume Example

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CREW MEMBER TEAM LEADER
Professional Summary

Responsible Food Preparation team member offering proven skills in maintaining clean facilities and promoting customer satisfaction through exceptional service. Dedicate long hours to complete fast-paced work. Customer service-driven team player good at connecting with people and fostering patron loyalty.

Skills
  • Teamwork
  • Customer Service
  • Organization and Time management
  • MS Office
  • Food Preparation
  • Cleaning
  • Food Safety
  • Health and Safety Standards
  • Safe food handling
  • Cash Register Operation
  • Cultural awareness
  • Leadership
Work History
Crew Member Team LeaderApr 2019 - Apr 2020
McDonald'sRoseville, CA
  • Supervised food preparation stations to observe hygiene and taste quality of food served to customers.
  • Accurately financial tasks of cash begin day.
  • Distributed necessary tasks and duties during each shift.
  • Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
  • Collaborated with team members to complete orders.
  • Supported great dining and meal experiences for guests.
  • Prepared and cooked food orders for customers by noting customizations and portion sizes.
  • Scanned shelves and product cases for expired stock and discarded outdated or spoiled items.
  • Prepared cooking supplies, ingredients and workstations during opening and closing procedures to maximize efficiency.
  • Checked completed orders for accuracy and bagged meals for easy carrying.
  • Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
  • Operated as full-service food provider in McDonald's establishment by taking orders, preparing meals and collecting payments.
  • Maintained clean, sanitized and well-organized food preparation zones.
  • Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
  • Quickly and efficiently resolved complaints and escalated issues.
  • Supervised team members and oversaw effective and efficient completion of job duties.
  • Maintained team safety by controlling traffic around and within site.
  • Worked with speed and accuracy to consistently meet production standards.
Food ServerJun 2014 - Mar 2015
Chan Dara Thai CuisineLos Angeles, CA
  • Garnished dishes and quickly delivered items to customers, minimizing wait times.
  • Promoted efficiency by removing empty dishes, glassware and silverware to shorten bussing times.
  • Completed efficient table resets by wiping down surfaces and refilling condiments.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Greeted incoming guests and managed accurate seating based on customer desires and server loads.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Greeted and maintained relationships with regular customers.
Airline Ticket and Reservation AgentFeb 2013 - Mar 2014
Thai Airways International Co; Ltd.Bangkok, Thailand
  • Using airline's database system for checking flights information, fares and new updates for passengers in Asia, Europe and the US.
  • Makes and confirms reservations for passengers on scheduled airline flights: Arranges reservations and routing for passengers at request of customer, using timetables, airline manuals, reference guides.
  • Ensure accurate information data and process from the reservation's database system. Types requested flight number on keyboard of on-line computer reservation system.
  • Explained airline policies regarding purchases, cancellation and transfers. Extend customer service and information to passengers.
  • Telephones customer to advise of changes in flight plan or to cancel or confirm reservation.
  • Maintain advance or current inventory of available passenger space on flights Made changes to itineraries and seat locations on request.
  • Billing arrangements and coordinate with the accounting department.
  • General office work, i.e. photocopying, filing, faxing, etc.
Passenger Service AgentMar 2012 - Feb 2013
Bangkok Flight Service Bangkok, Thailand
  • Greeting and checking passenger documentation, Check passengers in by checking their travel papers and ensure that all passengers are properly queued up.
  • Verify and record passengers' information is accurate. Worked as a team member to accomplish timely passenger check-in at counters, departures and arrival gates.
  • Supervised the security position and enforce proper boarding procedures.
  • Maintain safety and security procedures by standard of airline industry.
  • Prepare pre-flight and post-flight documents.
  • Provide flight information to passengers.
  • Handle complaints regarding lost or damaged baggage and direct passengers to complaint officers.
Education
BBA: Aviation Business ManagementMar 2012
Mae Fah Luang UniversityThailand
Languages

English and Thai

Awards

Employee of the month at McDonald's - July 2019

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Resume Overview

Companies Worked For:

  • McDonald's
  • Chan Dara Thai Cuisine
  • Thai Airways International Co; Ltd.
  • Bangkok Flight Service

School Attended

  • Mae Fah Luang University

Job Titles Held:

  • Crew Member Team Leader
  • Food Server
  • Airline Ticket and Reservation Agent
  • Passenger Service Agent

Degrees

  • BBA : Aviation Business Management Mar 2012

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