Livecareer-Resume
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Motivated Shift Leader skilled at directing employees through daily routines and interacting with customers to ensure top-notch experiences. Possesses 5 years of experience in food industry. Leads by example as role model for exemplary customer service. Skilled general labor professional with strong work background, focuses on team collaboration and strong safety records. Dedicated Team Leader with expertise in quality assurance initiatives, issue resolution and interpersonal communication. Proficient with project management, personnel training and production scheduling. Sets example for work ethic, punctuality and quality. Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Capable crew member offering over 5 years of experience in foodservice and team management. Expert at maintaining cost controls and determining optimal coverage to meet business needs without sacrificing quality. Talented at building relationships with community members, clients and staff.

Skills
  • Communication
  • Leadership
  • Decision-making
  • Planning
  • Reliable and trustworthy
  • Training
  • Team Supervision
  • Safety
  • Organization
  • Workforce Management
  • Flexible
  • Problem resolution
  • Relationship building
  • Customer communication
  • Incidents management
  • Continuous improvements
  • Employee supervision
  • Quantitative skills
  • Experience in leadership
  • Active listening
  • Critical thinking
  • Product organization
  • Customer Service
  • Money Management
  • Cash register operation
  • Customer assistance
  • Coin counting
  • Payment processing
  • Product recommendations
  • Credit and cash transactions
  • Cash management
Education and Training
Lakota East High School Liberty Township, OH Expected in 05/2018 High School Diploma : - GPA :
University of Cincinnati Blue Ash College Cincinnati, OH Expected in : Dental Hygiene - GPA :
Experience
Npc International - Crew Member Team Leader
Topeka, KS, 08/2020 - Current
  • Maintained work environments that encouraged compliance with safety laws and employment guidelines.
  • Monitored employee productivity and provided constructive feedback and coaching.
  • Followed plans, orders and technical specifications to complete accurate work that met project specifications, codes, and quality standards.
  • Kept machinery clean, lubricated and well-maintained for optimum use.
  • Maintained clean, safe working environment by removing waste from job site prior to shift completion.
  • Performed cleaning duties, including wiping tables and equipment, sweeping and refilling stock.
  • Prepared quality products while maintaining portion control and presentation within service goal times.
  • Kept restaurant lobby, front counter, drive-thru, kitchen and restrooms neat and clean throughout shift.
  • Assisted management with monthly inventory control and weekly stock ordering.
  • Upheld high standards of productivity and quality in all areas of operations.
  • Completed opening, closing and shift change tasks per company guidelines.
Steak N Shake - Crew Member
City, STATE, 05/2018 - 07/2021
  • Drove team success by completing assigned task quickly and accurately.
  • Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
  • Kept restaurant lobby, front counter, drive-thru, kitchen and restrooms neat and clean throughout shift.
  • Observed safety precautions and practices when using heavy machinery and equipment.
  • Organized food items on serving trays and in carry-out packages.
  • Completed opening, closing and shift change tasks per company guidelines.
  • Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
  • Accepted transaction payments, making change for cash payments and processing credit cards, debit cards and gift cards.
  • Kept customer and food preparation areas clean and well-organized.
  • Reviewed contents on food trays to check receiving complete order.
Wendy's - Crew Member Team Leader
City, STATE, 08/2016 - 08/2020
  • Performed cleaning duties, including wiping tables and equipment, sweeping and refilling stock.
  • Demonstrated proper food safety practices by accurately completing quality control checklist.
  • Drove team success by completing assigned task quickly and accurately.
  • Kept restaurant lobby, front counter, drive-thru, kitchen and restrooms neat and clean throughout shift.
  • Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
  • Completed opening, closing and shift change tasks per company guidelines.
  • Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
  • Built brand loyalty and accomplished customer satisfaction by working well with other food service team members.
Accomplishments
  • Promoted from crew member to manager, in less than 12-months
  • Consistently maintained high customer satisfaction ratings.
  • Recognized as Employee of the year for outstanding performance and team contributions.

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Resume Overview

School Attended

  • Lakota East High School
  • University of Cincinnati Blue Ash College

Job Titles Held:

  • Crew Member Team Leader
  • Crew Member
  • Crew Member Team Leader

Degrees

  • High School Diploma
  • Some College (No Degree)

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