Promoted customer satisfaction through all facets of operations to maintain consistent revenue and to build a sustainable business. Developed organizational structure from ground up, brought in all funding and established operational parameters for continued success. Talented relationship-builder and analytical problem-solver. That Is ready for any problem with a solution.
Skills
Standard operating procedures understanding
Analytical
Organizational skills
Team building
Leadership
Problem resolution
Basic math
Planning
Decision-making
Time management
Customer service
Exceptional multi-tasker
Project management
Deadline-driven
Decisive problem solver
Food service knowledge
Training & Development
Critical thinking
Working collaboratively
Social media management
Experience
Crew Member Team Leader, 08/2021 to Current Giant Eagle – Groveport, OH,
Maintained work environments that encouraged compliance with safety laws and employment guidelines.
Answered customers' questions about hours, seating, current wait time and other information.
Checked dining and serving areas to verify proper cleanliness and readiness for guests.
Helped to plan and execute parties for more than 30 guests, coordinating menus and preparing tables.
Served food and beverages to guests and refilled glasses promptly.
Began and ended events punctually by monitoring time and pacing schedule of activities.
Interacted with guests and participated in event activities, giving next-level attention to guests of honor.
Greeted and logged in each guest, delivering instructions and details on games and party activities.
Obtained signed waiver from customer before starting event and closed out customer bill at event end.
Balanced cash drawers, operated registers and prepared cash deposits.
Site Manger , 05/2021 to Current Seeds Of Substance – City, STATE,
Monitored worksite personnel to maintain high levels of quality and performance.
Organized and participated in monthly on-site meetings with clientele and subcontractors.
Retained records of supplies and tools used and tasks performed for each project.
Modified plans in response to delays, bad weather or construction site emergencies.
Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
Delivered rush merchandise on tight schedules to meet customer targets.
Re-stocked, organized and arranged service and food stations.
Packaged and stored food products appropriately for proper handling and preservation.
Checked and recorded refrigerator and freezer temperatures daily to verify proper working conditions.
Monitored and recorded temperatures of food, storage and service areas to maintain established, regulatory guidelines.
Worked in fast-paced, ever-changing environment.
Maintained harmonious working environment that maximized morale, productivity and efficiency.
Added garnishes and other finishing touches to improve plating presentation.
Network Marketer, 08/2020 to 05/2021 IAM Academy – City, STATE,
Created and provided marketing material to meet business needs.
Managed social media platforms and utilized metrics to increase engagement and campaign performance.
Engaged with social media followers and promoted products and events through giveaways and promotional sales.
Implemented strategies to develop and expand existing customer base.
Organized development and implementation of diverse marketing campaign collateral, including videos, social media posts and blogs.
Produced marketing graphics that were attractive and high-quality using Adobe Creative Suite.
Crew Member, 01/2019 to 03/2020 McDonald's – City, STATE,
Performed cleaning duties, including wiping tables and equipment, sweeping and refilling stock.
Organized and restocked Cold and dry supplies to support operations and team productivity.
Answered customer questions and took orders.
Operated fryers and grills, assisted with putting orders together and bagged items for customers.
Totaled bills, accepted payments and returned change.
Prepared food items, following recipes to cut, chop and combine ingredients in correct amounts and with proper technique, cooking to perfection.
Kept restaurant lobby, front counter, drive-thru, kitchen and restrooms neat and clean throughout shift.
Education and Training
High School Diploma: , Expected in 05/2023 St.Charles High - St.charles , GPA:
: Global Business & Entrepreneurship , Expected in St.Charles County CAPS - St.Peters , GPA:
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